Picking up tomorrow, Tesla said I have a 15 minute window to pickup, BS

[Garlan Garner]

Wrong Garlan. There has not been a "cooling off" period for decades. You drive it over the curb, you own it.

No...that's not correct. I'm not talking about a "cooling off" period. What is that?

Tesla has a lemon law policy. Its on your configuration page. Its been in place forever and someone in this very forum exercised it with their Model S a few years back.

 

[MP3Mike]

30 minutes does not seem completely unreasonable. 15 minutes is pushing it. There’s more than 15 minutes of tutorial. The tutorial video they use now is half that long anyway.

Yeah, but they are asking people to watch the tutorial video(s) before arriving at the delivery center. I suspect that they aren't showing the tutorial video(s) on site anymore.

 

[Garlan Garner]

Yeah, but they are asking people to watch the tutorial video(s) before arriving at the delivery center. I suspect that they aren't showing the tutorial video(s) on site anymore.

Exactly. I don't need a service person telling me how to put the car in Reverse and Drive when there are 200 YouTube videos showing it.

 

[Economite]

Exactly. I don't need a service person telling me how to put the car in Reverse and Drive when there are 200 YouTube videos showing it.

But it sounds like Tesla is making almost no effort to train folks on the proper use of Autopilot (or even really establish what proper use is).

 

[Dana1]

Thanks. I will point that out. Sounds like a megan policy then, not a tesla policy.

Certainly take the time you actually need but please be considerate of your fellow Houstonians excitedly waiting for their cars...you wouldn’t want the 10:30 appointment to deliberately stretch it out because they were mad at the delivery specialist. First hand I can tell you Megan is very nice. She looked up my car’s birthday, very upbeat, and took the bow outside so I could get a goofy picture. She isn’t trying to be mean to you. Everyone wants their cars delivered....

 

[P85_DA]

OP I don’t get it ...are you expecting unlimited time ? ...as Tesla gets larger and delivers more cars ...this is what I would expect for delivery ..they go above and beyond on fixing issues after the fact at the service centers ..but let’s be realistic and courteous to other owners who are also picking up ....

 

[Dana1]

Yeah, but they are asking people to watch the tutorial video(s) before arriving at the delivery center. I suspect that they aren't showing the tutorial video(s) on site anymore.

In Houston on Jul 3 no videos. She asked if I’d watched them, I had.

 

[NewTMSMan]

No...that's not correct. I'm not talking about a "cooling off" period. What is that?

Tesla has a lemon law policy. Its on your configuration page. Its been in place forever and someone in this very forum exercised it with their Model S a few years back.

Tesla has no such policy. Each state has it's own Lemon Law and Telsa is required, as part of the delivery documentation, to provide a copy of the documentation for that Lemon Law. This only protects you from major issues with the car and not cosmetic issues or minor things. Trust me I have gone through this process for my X already in NJ, although we decided to eventually keep the car. It is an annoying process in general and requires you to document a lot of things.

When I take delivery of my 3 I will take all the time I want to inspect the car prior to signing for it and taking ownership. If the SC doesn't like that they can keep the car, that simple

 

[shelby]

Can someone recommend a comprehensive YouTube video (or videos) on features and driving the TM3? I've looked at a few and many are not current with the features. I have a 2 plus hour drive after pickup this Sat and am a bit nervous! How do I get in Chill mode someone referenced, as I am unsure of the braking. Appreciate any suggestions on settings for a newbie. TIA

 

[MXWing]

Getting a car from traditional auto you spend HOURS negotiating and signing paperwork.

I don’t recall taking more than 15 minutes inspecting the vehicles however. Granted there were not any issues but minus issues, is 15 not sufficient for inspecting a Tesla?

I would that think in 15 minutes one could find catastrophic issues that could result in refusing the car but hard to imagine you would refuse the car for anything that could be fixed.

Taking a giant checklist and spending 2 hours would be incredibly inconsiderate to those that are waiting.

Psychologically, people don’t like being told they have limits. It’s not a good reason to punish people behind you however.

When I take delivery of my 3 I will take all the time I want to inspect the car prior to signing for it and taking ownership. If the SC doesn't like that they can keep the car, that simple

That's hubris and wanna-be tough guy talk that you know no one will call you out on, even though there are hundreds of thousands of people that are waiting behind you.

Obviously, people will just take whatever time they feel entitled to but being prepared in advance is just showing good consideration and citizenship.

 

[Dana1]

Can someone recommend a comprehensive YouTube video (or videos) on features and driving the TM3? I've looked at a few and many are not current with the features. I have a 2 plus hour drive after pickup this Sat and am a bit nervous! How do I get in Chill mode someone referenced, as I am unsure of the braking. Appreciate any suggestions on settings for a newbie. TIA

It’s way easier than you think but I would say review Tesla videos and owners manual. There is a menu (pictured). Just go through the 8 pages and select your settings.

 

[MXWing]

Can someone recommend a comprehensive YouTube video (or videos) on features and driving the TM3? I've looked at a few and many are not current with the features. I have a 2 plus hour drive after pickup this Sat and am a bit nervous! How do I get in Chill mode someone referenced, as I am unsure of the braking. Appreciate any suggestions on settings for a newbie. TIA

I haven't taken delivery of a 3 but I assume it works like the other Tesla's. There is a settings menu that is mainly broken down to vehicle settings and driving settings. Screenshot above shows where to navigate to find it. Controls -> Driving -> Acceleration

It probably takes 30 minutes to go over each and every possible setting but you can do that in a parking lot somewhere.

For a new Tesla owner I'd recommend they get the following dialed in:

1 - Set the cruise control follow distance to 7.
2 - Enable 'creep mode' to emulate ICE car behavior while learning.
3 - Adjust your mirrors before driving off.
4 - Even if you have it, don't be tempted to play with autopilot/autosteer right away. Learn how the car works, drives, and behaves under human control first.
5 - Don't get too self cautious / distracted by other drivers checking out your 3.

 

[Economite]

Taking a giant checklist and spending 2 hours would be incredibly inconsiderate to those that are waiting.

Those waiting might want to complain then, to Tesla, for Tesla cheeping out and understaffing/underproviding delivery points. No fair for Tesla to shift the burden of it's inconsiderate behavior onto buyers making a very large purchase.

Setting up a system that denies buyers any real opportunity to test drive, inspect, and ask questions about their purchase before acceptance of delivery is insane. Once you've taken the car off the lot, the buyer looses all leverage.

 

[Dana1]

Those waiting might want to complain then, to Tesla, for Tesla cheeping out and understaffing/underproviding delivery points. No fair for Tesla to shift the burden of it's inconsiderate behavior onto buyers making a very large purchase.

Setting up a system that denies buyers any real opportunity to test drive, inspect, and ask questions about their purchase before acceptance of delivery is insane. Once you've taken the car off the lot, the buyer looses all leverage.

Forgive the snarky answer but...Don’t buy the car. There are 100s of car models available. Wait a year until test models are available. Rent one. I contacted my local club and a nice member let me drive his. There are options if you’re willing to put forth some effort.

 

[Xenoilphobe]

Sheetz, my time is money - can they do it in 3 minutes? I'll take your slot

 

[MXWing]

Those waiting might want to complain then, to Tesla, for Tesla cheeping out and understaffing/underproviding delivery points. No fair for Tesla to shift the burden of it's inconsiderate behavior onto buyers making a very large purchase.

Setting up a system that denies buyers any real opportunity to test drive, inspect, and ask questions about their purchase before acceptance of delivery is insane. Once you've taken the car off the lot, the buyer looses all leverage.

I don't think it's that easy to "scale out" staff and delivery points friction free as you seem to think. In reality, 15 minutes is going to run over to as much as an hour. You give people a 1 hour window, that can spill over to 2-3, etc thats just how things work.

A Tesla is not the right car for you if your first assumption is "losing all leverage" when you leave the lot. For right or for wrong, Tesla's are more like software products. Kick it out the door and then fix it later. Pros and cons to this but for the most part, you get a car that improves over time.

Model X's built and delivered 6 months after mine, had a faster 0-60 of almost 1 second.

How much leverage do I have after 6 months of taken delivery?

Tesla uncorked my Dec 2016 X to the new July 2017 speeds at no cost. Even set me up with Model S loaner while they worked on it for the day.

Tesla's for good, bad, right, wrong is a special kind of car. It's not meant for everyone. Hot-Crazy is something you have to put up with. A lot of crazy, but a lot of hot as well.

 

[ItsNotAboutTheMoney]

Can someone recommend a comprehensive YouTube video (or videos) on features and driving the TM3? I've looked at a few and many are not current with the features. I have a 2 plus hour drive after pickup this Sat and am a bit nervous! How do I get in Chill mode someone referenced, as I am unsure of the braking. Appreciate any suggestions on settings for a newbie. TIA

Suggestion: have key show-mes ahead of time, and ask.
Make sure you have enough info to drive safely somewhere with wifi, and then get your smartphone/tablet out.

 

[Economite]

I don't think it's that easy to "scale out" staff and delivery points friction free as you seem to think.

Its not that I think it is easy. It's that I think it is necessary. Saying oh, its too hard, we'll do this right later isn't really an excuse here. Nor is, we're too cash poor. We'll do it right when we have more money. This is basically just Tesla adopting a really poor business practice and assuming that it's customers should just have to tolerate it.

Tesla's for good, bad, right, wrong is a special kind of car. It's not meant for everyone. Hot-Crazy is something you have to put up with. A lot of crazy, but a lot of hot as well.

Tesla is a special kind of car. But nothing about this business practice is necessitated by the fact that the car is electric. In fact, one could argue that since the car is "special" and "different" the manufacturer needs to provide more attention at delivery, not less. This is just a case of Tesla being able to take advantage of the high-demand status of their cars to treat their customers in a manner that would be totally unacceptable to customers buying any other car.

 

[MXWing]

Its not that I think it is easy. It's that I think it is necessary. Saying oh, its too hard, we'll do this right later isn't really an excuse here. Nor is, we're too cash poor. We'll do it right when we have more money. This is basically just Tesla adopting a really poor business practice and assuming that it's customers should just have to tolerate it.



Tesla is a special kind of car. But nothing about this business practice is necessitated by the fact that the car is electric. In fact, one could argue that since the car is "special" and "different" the manufacturer needs to provide more attention at delivery, not less. This is just a case of Tesla being able to take advantage of the high-demand status of their cars to treat their customers in a manner that would be totally unacceptable to customers buying any other car.

Why is there demand? People love being abused by poor service?

You completely ignored my uncorking example 6 months after delivery. Who else does THAT? And at no cost?

You seem to think Tesla is being difficult because they take pleasure in doing so? They went from delivering 20K cars a year, to 50K, to a 100K. Now its going straight from 100K to 300K a year.

Anyone who runs a business knows how difficult it is to "survive", They have to survive, and scale out, and manage consumer expectations while doing it in a cost efficient and cost effective manner at the same time.

Ford makes 7000 cars in 4 hours. Ford can make up to 15 million cars in a year. No one wants more than 2.6 million of them in a year however and this was back in 2016.

 

[TheLocNar]

Personally, I’ll need at bare minimum, 15 minutes just to go over the car to make sure it’s acceptable to me. Other than that, take my money and be gone. I’ve watched so many videos, and have had time with a friend’s 3, I can guarantee you I know more than the employees.

It if I’m just the average person, I’d demand more than 15 minutes. My mother has a friend with a 3 and she knows nothing about it. I feel bad. Thinking of spending time with her to show her what the car is capable of.

Tesla is really dropping the ball here. Seems like they’re going for quantity over quality as far as the delivery process.