TaoJones
Beyond Driven
Hi Don!
I am incredibly excited for you to be picking up your Tesla! Your 15-minute pickup appointment is scheduled for July 11th, 2018 @ 11:00AM at our Houston-North service center, located at:
14820 North Fwy
Houston, TX 77090
281.982.7130
To ensure there are no delays on during your appointment, please carefully review the information below for accuracy:
My reply. Magan, I am looking forward to it but I can tell you right now I am going to take longer than 15 minutes to inspect before I accept. I dont expect any problems as I see most customers on teslamotorsclub.com are very happy but 15 minutes to inspect a 57K car is not acceptable, if you want to schedule a longer period some other day that is ok. don
Take as much time as is necessary. They may walk you to your car but they can’t make you drive it away. With that said, the more prepared you are, the better it will go.
A careful walkthrough including inspections of every exterior surface and every interior trim piece won’t take that long, and having a checklist in hand speeds things up quite a bit. Just circle whatever’s not right, transfer it to a due bill, and you’ve probably got 90% of the effort accomplished in those 15 minutes - except of course it won’t be 15 minutes. It takes that long to review and sign the paperwork and for them to make copies.
The last car had 2 bad interior trim pieces, both of which were replaced on site. One of those pieces was bad, and my local SvC got to replace that one with a 3rd contender. There was paint damage; Tesla paid my master detailer directly. The body panels were mostly aligned this time.
It took longer to sign the paperwork than it did to do the above walkthrough. In fairness, there were 2 of us doing the walkthrough, which also helps. Having someone along with an extra set of eyes is highly recommended.
30 minutes does not seem completely unreasonable. 15 minutes is pushing it. There’s more than 15 minutes of tutorial. The tutorial video they use now is half that long anyway.
PS: Bring a good tire pressure gauge. My tires were underinflated by 8 pounds. 3 pounds under door label spec, and 8 pounds under owners manual spec.
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