Short update:
I went to my local Michelin dealer and gave them my case number from my online incident. My local dealer recorded the DOT codes and the tread depths in the middle, inside, and outside edges and sent them to Michelin. He said that the new tires would be in in two days (Thursday), and that Michelin is working the case now. Additionally, I have an appointment with Tesla on Friday, which I will cancel if Michelin comes through on Thursday.
I will post updates as things move forward (or not). I am still hoping to get more case numbers, especially from people who had their rear tires replaced under warranty for no charge, either by Michelin or by Tesla.
Here is the email I received from Michelin:
Hello Joe,
Case #03998297:
Thanks for contacting the Michelin Consumer Care Team.
We are very sorry to hear you are experiencing a tread separation issue.
?Our Standard Manufacturer's Limited Warranty covers defects in workmanship and materials for the life of the original usable tread, OR for 6 years from date of purchase, whichever occurs first.
We recommend taking your vehicle to an authorized Michelin dealer for an inspection of your tires. Please have the dealer contact us at the number below and refer to your case number when providing their inspection results for our review. You can use our Dealer Locator to find participating dealers in your area.
We also recommend that you call the dealer first and tell them that it is for a warranty inspection. Please call the number below if you need any assistance locating a dealer to assist you.
Please Note: The dealer must call us with their inspection results for our review. We do not accept inspection results in any other form or format and we cannot process your claim without this review.
We hope this issue has been addressed to your satisfaction. If we can assist you further, please respond to this email, click here to chat, or call us at 866-866-6605 8am-7pm EST Mon-Fri, and 9am-1pm EST Sat.
We appreciate your business and thank you for choosing Michelin.
Sincerely,
Ian
Consumer Care Department
Certified Michelin Product Expert
Tire Warranty Tire Registration
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