minor update - the service chat indicated, "We did confirm the issue and are working on a fix now. We need to inspect some wiring but we also need to remove the console to get into that area."
interesting - that tells me 1) they're doing the 2 hour rewire/repair and 2) this will likely squeak more than a mouse.
let's see if they damage it, hopefully not.
what's interesting, is my neighbor brought his plaid in (same day for other stuff) but they had ordered his console January 7, and it's still backordered. I wonder why they don't just do the same wire job on his?
also they wrote back and confirmed that my research is correct - either a 2 hour wire job, or console replacement. i also quipped too bad not software, and they agreed, software would have been so much easier!
with any luck i'll get my baby back tomorrow.
for anyone interested, i had it for 17 days. tomorrow it will have been in the shop for 12 days. I hope i don't miss it's 30th day birthday