Hi all,
Been awhile since I posted anything work family at all. Probably most of you are already aware of this but I wanted to raise what happened to me on Wednesday since I believe my life was endangered.
So Wednesday afternoon and with the storm hitting all the country I left work to go back home. My daily commute is through A49 and A41 where the situation was dreadful. Pools of water everywhere and eventually the roads get blocked by police. I spent 3 hours doing circles trying to figure a way out of the roadblocks to get myself on the way to Liverpool (back home). At one point I decide to backtrack and find a way to go to M6, M56 and back home.
As I was driving southbound A49 I got the first warning. Electric system failure; car may not restart.
After 10-15 minutes I saw a small gap at the side of the road and decided to pull over to put a route on the navigator safely.
Car goes on park and that's it. Refuses to go to drive and gives the error message: electric systems powering up. wait 30 seconds before pressing pedal to drive etc. No joy. Done soft reboot; hard reboot; turned car off and on nothing happens.
All this happens at 20:30. Called tesla road assistance. After being on wait for a good 20 minutes I am getting told that any road assistance will be there after 4-5 hours! They tell me to get a taxi to get out of there. I am in the middle of nowhere; 8 miles from the closest town (Tarporley) and at that point it starts to snow! As you guessed after calling about 15 taxi companies no one is coming.
Called the police and all they cared was that I was not obstructing any traffic. They asked me to get a relative to pick me up. When I explain to them that the only relative is my wife who is at home with a toddler and a baby and that all roads are closed they just shrugged it off and tell me there is nothing they can do.
At that point car systems start to die off. First aircon, then heated seat, then lights. At the end I managed to get a colleague to come and pick me up driving through snow at all. When he arrived car was completely dead (even hazard lights). I was sitting in it at -3 and I am pretty sure if I had stayed there for the night I don't know how things would have evolved for me.
Next day I am trying to call tesla to see if they towed the car and after 10 calls and being on hold for hours I get confirmation that the car is on tow and on its way to Stockport. I am getting told that when it arrives I will get a call. Nothing of this happens.
Only good thing they managed to do is that they dropped a rental from enterprise at home. I take the rental and drive to Stockport. My car is there covered in muck but in good condition at least. Then I am getting told that it is a good thing that I went over since they need the keycard and the pin to drive. When I asked them well what if I haven't gone there and gave them what they needed I dont get any answer.
No idea when they will have to to look at it and apparently there is a backlog on parts due to Brexit and delays on ports...
They guessed that water got through and may have killed the 12v battery and its charging system.
When I asked them about the fact that last November they did work on the battery harness and they also did pre-emptive maintenance on the known issue regarding water ingress on the steering wheel they told me that this is another part that is getting affected....
I feel massively disappointed at this point. I get that cars break down at all but this sounds to me like a serious design failure. On top of that their road assistance is pitiful at least.
It will get fixed eventually but I have lost faith in it.
I will probably get rid of it before warranty expires and hope by then European manufactures will have better offers out there.
Sorry for the long thread; I hope you understand my feelings. Facing the prospect of spending the night in frozen car is not a joke.
Been awhile since I posted anything work family at all. Probably most of you are already aware of this but I wanted to raise what happened to me on Wednesday since I believe my life was endangered.
So Wednesday afternoon and with the storm hitting all the country I left work to go back home. My daily commute is through A49 and A41 where the situation was dreadful. Pools of water everywhere and eventually the roads get blocked by police. I spent 3 hours doing circles trying to figure a way out of the roadblocks to get myself on the way to Liverpool (back home). At one point I decide to backtrack and find a way to go to M6, M56 and back home.
As I was driving southbound A49 I got the first warning. Electric system failure; car may not restart.
After 10-15 minutes I saw a small gap at the side of the road and decided to pull over to put a route on the navigator safely.
Car goes on park and that's it. Refuses to go to drive and gives the error message: electric systems powering up. wait 30 seconds before pressing pedal to drive etc. No joy. Done soft reboot; hard reboot; turned car off and on nothing happens.
All this happens at 20:30. Called tesla road assistance. After being on wait for a good 20 minutes I am getting told that any road assistance will be there after 4-5 hours! They tell me to get a taxi to get out of there. I am in the middle of nowhere; 8 miles from the closest town (Tarporley) and at that point it starts to snow! As you guessed after calling about 15 taxi companies no one is coming.
Called the police and all they cared was that I was not obstructing any traffic. They asked me to get a relative to pick me up. When I explain to them that the only relative is my wife who is at home with a toddler and a baby and that all roads are closed they just shrugged it off and tell me there is nothing they can do.
At that point car systems start to die off. First aircon, then heated seat, then lights. At the end I managed to get a colleague to come and pick me up driving through snow at all. When he arrived car was completely dead (even hazard lights). I was sitting in it at -3 and I am pretty sure if I had stayed there for the night I don't know how things would have evolved for me.
Next day I am trying to call tesla to see if they towed the car and after 10 calls and being on hold for hours I get confirmation that the car is on tow and on its way to Stockport. I am getting told that when it arrives I will get a call. Nothing of this happens.
Only good thing they managed to do is that they dropped a rental from enterprise at home. I take the rental and drive to Stockport. My car is there covered in muck but in good condition at least. Then I am getting told that it is a good thing that I went over since they need the keycard and the pin to drive. When I asked them well what if I haven't gone there and gave them what they needed I dont get any answer.
No idea when they will have to to look at it and apparently there is a backlog on parts due to Brexit and delays on ports...
They guessed that water got through and may have killed the 12v battery and its charging system.
When I asked them about the fact that last November they did work on the battery harness and they also did pre-emptive maintenance on the known issue regarding water ingress on the steering wheel they told me that this is another part that is getting affected....
I feel massively disappointed at this point. I get that cars break down at all but this sounds to me like a serious design failure. On top of that their road assistance is pitiful at least.
It will get fixed eventually but I have lost faith in it.
I will probably get rid of it before warranty expires and hope by then European manufactures will have better offers out there.
Sorry for the long thread; I hope you understand my feelings. Facing the prospect of spending the night in frozen car is not a joke.
