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Please Help! Drive unit seal not covered under warranty as part of drive unit??
- Thread starter OhioKG1987
- Start date
My HV
My HV battery contactors and fuse were replaced under warranty on our used 2013 S85 just last month. We had a lot of dash warning messages including:
Car needs service: car may not restart
Acceleration and top speed reduced
Regenerative braking system disabled
In addition to the above, they also replaced our noisy drive unit and HVAC drain hose under warranty.
My HV battery contactors and fuse were replaced under warranty on our used 2013 S85 just last month. We had a lot of dash warning messages including:
Car needs service: car may not restart
Acceleration and top speed reduced
Regenerative braking system disabled
In addition to the above, they also replaced our noisy drive unit and HVAC drain hose under warranty.
Hope all of you and your family is doing well during these health risk days. I got really got side tracked to note anything here for you nor to get the car MS to the SC. I was just postponing. Finally got it in last week and they said they will take care of the issues and let me know. I really didnt have time to talk since the 6ft rule applied.
The service adviser told me the car is out of warranty, however the issues I have should be covered, however they will let me know once they get the car inside and checked.
As I am writing this to you, the car is still in the SC. I was told last night the rear drive unit is getting replaced and the contactors in the battery pack. Said this will be all covered under the warranty. I was so relieved. Another call and Text advised me to replace the rear tires as they advise the clients due to very low tread. They quoted $500 for the rear tires. I said , I will be looking into replacing them soon.
Thank you for your input with your experience on this issue and posting your thoughts.
I also hope the replacement drive unit is much more reliable and stronger will last long for many more miles like they rate for ex - 500k etc, if you know any info on the replacements, id like some insight please. I have read the contactors were replaced on earlier models like mine back then on a campaign to replace the not so solid initial ones. Will see what happens. just wanted to let you know.
I drove the car pretty much (with the "Acceleration reduced" warning)since early February till end of March before I dropped my MS at the SC.
The service adviser told me the car is out of warranty, however the issues I have should be covered, however they will let me know once they get the car inside and checked.
As I am writing this to you, the car is still in the SC. I was told last night the rear drive unit is getting replaced and the contactors in the battery pack. Said this will be all covered under the warranty. I was so relieved. Another call and Text advised me to replace the rear tires as they advise the clients due to very low tread. They quoted $500 for the rear tires. I said , I will be looking into replacing them soon.
Thank you for your input with your experience on this issue and posting your thoughts.
I also hope the replacement drive unit is much more reliable and stronger will last long for many more miles like they rate for ex - 500k etc, if you know any info on the replacements, id like some insight please. I have read the contactors were replaced on earlier models like mine back then on a campaign to replace the not so solid initial ones. Will see what happens. just wanted to let you know.
I drove the car pretty much (with the "Acceleration reduced" warning)since early February till end of March before I dropped my MS at the SC.
I am a fan of my Tesla MS until the error message popped "Acceleration reduced" on my screen after just 48,600 miles. Not knowing what the out come would be from the SC especially after the estimate (which initially wanted $1200 and then all my work was covered afterall), I was ready and able to drop off the car for service/repairs.
Sadly as I am writing I was able to drop the car off during this very historically sad and challenging times of Covid. I was Texted to drop the the car off on valet parking just in front of the door leave the key in the cup holder and leave. Although the Service agent Lydia came and talked to be with much caution and distance, explaining that, they will work on the cause of the problem and resolve it and also keep me updated thru text and call. I was very pleased to experience how daily for 2 days (Lydia) they at SC texted and called me updating the status after the second day, the SC was not at into giving a status as First noted to me.
After 4 days considering they at SC were running thin with Techs due to the covid crisis, the Car was ready. The not so amazing customer service compared to others such as Lexus , there was No loaner car either a Tesla or an ICE given out anymore. They at Tesla should promote Tesla by letting you drive a Tesla loaner, like they used to. Now however, they only give you an Uber voucher. Come on Tesla we paid a premium price when the first model S was sold ,which you built your reputation, class and leadership on EVs for your brand. Now you Tesla is the leader on EV's and should Not sit still and reduce your commitment to customer care/satisfaction. How on earth can you let me or any Tesla customer ride in a filthy unhealthy Uber these Covid days ?.
Don't brush off your success and forget customer service and care less Tesla. Just watch that customer service is very important to any car manufacturer, this will eventually be your haunting complaint which will some day (I hope not unless you address it) make other up coming EV manufacturers win the customer's hearts. Look how terrible the jaguar and land rover complaints and bad customer satisfaction is. People just want to stay away just because of the attitude or the lack of professionalism.
After having the car fixed, not a single email nor Text was sent asking me, how everything is with the car. Now compared to our experience with Lexus, they always would first ask if we need a ride home or need a loaner. I urge any one of you to experience that or who have to voice their frustration and lack of customer service in this matter. After picking up the lexus, they will email you from the Lexus HQ to complete a survey.
Simply I suggest Tesla to step up and Stop thinking only the short term success or becoming so Cheap to stop scaling down on luxury customer care.
I say this on behalf of many Tesla owners, I meet near my home's super charging station, "what ever happened to an actual service personal picking up the phone nor a Parts specialist answering the phones". This was the case when we bought our Tesla MS few years ago. Now just like the SC in so-California I went to mentioned, Elon is just cutting back with loaner vehicles and rentals. Well Tesla or Elon or whoever is making the poor unsatisfactory bold decisions, Commit to your Customers Satisfaction First. I Love Tesla, Please lets ralley and Remind Tesla they need to be more Proactive in Customer service relations. Not just sell a $70-120k car and back off of customer care.
Everyone Stay Safe !
Sadly as I am writing I was able to drop the car off during this very historically sad and challenging times of Covid. I was Texted to drop the the car off on valet parking just in front of the door leave the key in the cup holder and leave. Although the Service agent Lydia came and talked to be with much caution and distance, explaining that, they will work on the cause of the problem and resolve it and also keep me updated thru text and call. I was very pleased to experience how daily for 2 days (Lydia) they at SC texted and called me updating the status after the second day, the SC was not at into giving a status as First noted to me.
After 4 days considering they at SC were running thin with Techs due to the covid crisis, the Car was ready. The not so amazing customer service compared to others such as Lexus , there was No loaner car either a Tesla or an ICE given out anymore. They at Tesla should promote Tesla by letting you drive a Tesla loaner, like they used to. Now however, they only give you an Uber voucher. Come on Tesla we paid a premium price when the first model S was sold ,which you built your reputation, class and leadership on EVs for your brand. Now you Tesla is the leader on EV's and should Not sit still and reduce your commitment to customer care/satisfaction. How on earth can you let me or any Tesla customer ride in a filthy unhealthy Uber these Covid days ?.
Don't brush off your success and forget customer service and care less Tesla. Just watch that customer service is very important to any car manufacturer, this will eventually be your haunting complaint which will some day (I hope not unless you address it) make other up coming EV manufacturers win the customer's hearts. Look how terrible the jaguar and land rover complaints and bad customer satisfaction is. People just want to stay away just because of the attitude or the lack of professionalism.
After having the car fixed, not a single email nor Text was sent asking me, how everything is with the car. Now compared to our experience with Lexus, they always would first ask if we need a ride home or need a loaner. I urge any one of you to experience that or who have to voice their frustration and lack of customer service in this matter. After picking up the lexus, they will email you from the Lexus HQ to complete a survey.
Simply I suggest Tesla to step up and Stop thinking only the short term success or becoming so Cheap to stop scaling down on luxury customer care.
I say this on behalf of many Tesla owners, I meet near my home's super charging station, "what ever happened to an actual service personal picking up the phone nor a Parts specialist answering the phones". This was the case when we bought our Tesla MS few years ago. Now just like the SC in so-California I went to mentioned, Elon is just cutting back with loaner vehicles and rentals. Well Tesla or Elon or whoever is making the poor unsatisfactory bold decisions, Commit to your Customers Satisfaction First. I Love Tesla, Please lets ralley and Remind Tesla they need to be more Proactive in Customer service relations. Not just sell a $70-120k car and back off of customer care.
Everyone Stay Safe !
Incase you are just catching up Tesla could care less about customer service nor do they realize the long term impact. They just don't care and expect you to accept that. Welcome to the new Tesla
$500 for rear tires....wow.....I had a screw near the last tread and they told me I could not have it patched or plugged......then told me a new tire was $480 for one tire!......you got a good deal if you only paid $500 for two tires....glad everything else was covered under warranty
Why waste so much money on an expensive car and No absolutely No customer care ? But you get better care from Ford, Gm , Lexus.
Lexus even washes the car, puts on seats covers when working inside. My tesla was all dirty and dusty once the work was done.
Lexus even washes the car, puts on seats covers when working inside. My tesla was all dirty and dusty once the work was done.
I was just sent a survey to do by Tesla. What a Joke is that. I have nothing good to say, just like all of us Tesla owners. Sadly, This beautiful product is going to loose many prospective buyers in the future, once Toyota, Lexus, Ford, etc produces EV's If TESLA stops becoming cheap. During these days of COVID, who on their Excellence for customer service (if they had an inch of care for us) would offer Uber, damn sick virus infested surfaces. Its a joke.
My Note to Tesla on a survey they wanted me to do:
Come on Tesla, whatever happened to customer service or customer is No #1 mono in the Auto industry (who wants to make a lasting impression and have repeat customers). Sure you thoughts of really cutting backs on customer service, Deleting an actual person talking on the other side, be it for parts, service, emergency (unlike when I first got the car years ago). You just expect this trend to move forward and get you repeat happy customers or you like the Tesla name go down as fast as it came up for just petty cash. The vehicles sold these days below $40, 50K by other car manufacturers offer, courtesy drop and pickup or a Loaner.
Come on you guys, Honor the initial Class and Quality of customer care, In this DAYs of Covid, you really want your Clients to Go in Virus infested Ubers?. I am just saying and bringing it up. It says a lot about your Mono, which is Money over Quality, instead of a balance. I love your product, this is why I urge you to change your customer interactions completely. You ask anyone at a superstation, you have nothing good to hear about service.
I want you to do a survey yourself. If one of you have a Lexus (since we do and just love it for the care and Luxurious customer care) or can be even a Bnez, watch how well they take care of you humanly at the Service drop off. They will ask you, if you need a ride or Need a Courtesy loaner. Mind you they give their own brand not a Kia or a rental like you started doing last year after you used to be giving Tesla loaners. Now What does your Client who paid more than a lexus or a Benz get a disgraceful slap in the face with No value to the Customer.
If you look, I ordered a Tesla Truck before this last service. I have so many reservations about your so Called Used to be Great Tesla service. There is no, Great service.
INfact you at Tesla, cared less and falsified on my emails, saying I have a voucher for Uber. I never got it, which was then confirmed by the Service agent. I did not pursue wanting Uber as my Doctor wife discouraged me to even get inside of it.
Your Practice of No-care for Excellence in Customer service has already echoed to a lot of people, and eventually will catch up like how Ford and GM did in the 80's, did not listen to the customers. They started loosing the customers to many Imported Car brands who excelled in customer care.
If you dont change your attitude of satisfaction of the end user, your Brand will be tarnished just because you wanted to save, do cut backs for petty cash, considering how expensive and how much the customer pays.
Many are now already working on EV's as you know. Just don't be over confident and think you are untouchable. Makers, such as Toyota, Lexus, Ford, GM will outrun your Class of customer commitment. Look no further just visit even Ford or a GM service center, I forgot to mention this since I do occasionally take my truck and its so nice to know some one is there to actually take time and talk to you. I am here in Southern California. Ended up taking the car to Augora hills, CA. They had the car for 5 days. After the 3rd day, No Texts nor calls.Then the person who was very nice, Lydia, was taken over by a Guy who made calls, but seemed very much in a rush. Just very dissapointing how such an amazing product is known so well these days for the worst customer service.
Last but not least. Do you Think of Cleaning or washing the car put a cover when working inside the car, NO you don't. It was so dusty inside, Terrible.
Come on Tesla, whatever happened to customer service or customer is No #1 mono in the Auto industry (who wants to make a lasting impression and have repeat customers). Sure you thoughts of really cutting backs on customer service, Deleting an actual person talking on the other side, be it for parts, service, emergency (unlike when I first got the car years ago). You just expect this trend to move forward and get you repeat happy customers or you like the Tesla name go down as fast as it came up for just petty cash. The vehicles sold these days below $40, 50K by other car manufacturers offer, courtesy drop and pickup or a Loaner.
Come on you guys, Honor the initial Class and Quality of customer care, In this DAYs of Covid, you really want your Clients to Go in Virus infested Ubers?. I am just saying and bringing it up. It says a lot about your Mono, which is Money over Quality, instead of a balance. I love your product, this is why I urge you to change your customer interactions completely. You ask anyone at a superstation, you have nothing good to hear about service.
I want you to do a survey yourself. If one of you have a Lexus (since we do and just love it for the care and Luxurious customer care) or can be even a Bnez, watch how well they take care of you humanly at the Service drop off. They will ask you, if you need a ride or Need a Courtesy loaner. Mind you they give their own brand not a Kia or a rental like you started doing last year after you used to be giving Tesla loaners. Now What does your Client who paid more than a lexus or a Benz get a disgraceful slap in the face with No value to the Customer.
If you look, I ordered a Tesla Truck before this last service. I have so many reservations about your so Called Used to be Great Tesla service. There is no, Great service.
INfact you at Tesla, cared less and falsified on my emails, saying I have a voucher for Uber. I never got it, which was then confirmed by the Service agent. I did not pursue wanting Uber as my Doctor wife discouraged me to even get inside of it.
Your Practice of No-care for Excellence in Customer service has already echoed to a lot of people, and eventually will catch up like how Ford and GM did in the 80's, did not listen to the customers. They started loosing the customers to many Imported Car brands who excelled in customer care.
If you dont change your attitude of satisfaction of the end user, your Brand will be tarnished just because you wanted to save, do cut backs for petty cash, considering how expensive and how much the customer pays.
Many are now already working on EV's as you know. Just don't be over confident and think you are untouchable. Makers, such as Toyota, Lexus, Ford, GM will outrun your Class of customer commitment. Look no further just visit even Ford or a GM service center, I forgot to mention this since I do occasionally take my truck and its so nice to know some one is there to actually take time and talk to you. I am here in Southern California. Ended up taking the car to Augora hills, CA. They had the car for 5 days. After the 3rd day, No Texts nor calls.Then the person who was very nice, Lydia, was taken over by a Guy who made calls, but seemed very much in a rush. Just very dissapointing how such an amazing product is known so well these days for the worst customer service.
Last but not least. Do you Think of Cleaning or washing the car put a cover when working inside the car, NO you don't. It was so dusty inside, Terrible.
After scanning this thread again, didn't see the final outcome except you picked up your car and they left a stabilizer bolt loose. Did they end up charging you the $700 after all? To this date, I've not seen another claim that Tesla wouldn't cover a leaking drive seal under the 8 year warranty.
I ask because I'm taking my car in next week for the MCU2 upgrade and discovered I have small leak on DU on the drivers side. Trying to decide if I should bring it up.
I'm also interested in the outcome, but I think this person on page 1 was in the same boat:
Musk will go as far as he can with Tesla then sell. Bad Customer Service is for the next owner to recover from.
Tesla is like a typical capitalist American public company, short term numbers are what matters, period.
For what it’s worth I traded my Tesla for a Lexus after Tesla went downhill and in hindsight I should have done it sooner. Night and day difference in how the companies treat customers after the sale. And the number of repairs plummeted.
For what it’s worth I traded my Tesla for a Lexus after Tesla went downhill and in hindsight I should have done it sooner. Night and day difference in how the companies treat customers after the sale. And the number of repairs plummeted.
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