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Please help. Hit and run, sentry mode enabled but did not record???

So I was charging my car at one of my local public charging stations. I left the car plugged in and went and did my business for a few hours. I got a notification saying the alarms were triggered from sentry mode. When I went saw the notification and went back to my car about 1:30 later I noticed someone had hit my car in the parking lot.

I instantly launched view mode and only say the moment when I myself got back to the car and got in it. Nothing else. I pulled the hard drive, plugged it into my computer and nothing from the actual incident itself. Called Tesla and they have no idea why it didn’t record the incident while sentry mode was on. I’m now trying a data recovery and still nothing. I’m infuriated to say the least. Why promote this feature if it doesn’t do what it’s supposed to do?
 
Early on, I had a similar problem and found that the USB drive that came with the car kept disconnecting every few days. I did some research and found that there were more reliable devices, either external SSD or supposedly, even better, micro SD cards designed for cameras. The problem with the latter is you need a USB card reader to put it in, and finding a good one isn't quite as easy.

But I got one that is more reliable than the USB stick. The reader I'm using, from Amazon, is called "Kingston MobileLite Plus USB 3.2 microSDHC/SDXC UHS-II Card Reader". The card itself is "SanDisk 256GB High Endurance Video microSDXC Card with Adapter for Dash Cam and Home Monitoring systems - C10, U3, V30, 4K UHD, Micro SD Card - SDSQQNR-256G-GN6IA ".

But I also learned to check regularly for the sentry mode icon with the red dot on the display. Every once in a while, it will disappear, possibly when it fills up; it doesn't need to be removed like the USB stick did, just reformatted. I regularly reformat - it only takes a few seconds using the display's reformat function. This erases all the useless sentry mode recordings.
 

xtofotx

Member
Aug 9, 2021
32
19
Montreal
I was hit at an intersection last July by a guy who obviously was too drunk to drive, the guy passed a red light and hit me.
I had to stop immediately since the left rear wheel was hit. Moments later I checked the dashcam view to realize that the exact moment of the impact was not recorded (plus I did not think about saving the recording immediately after the incident happened...).

Later on I could run a recovery software and eventually could recover the relevant recordings, the impact had been caught on tape. Hope you will recover them too!
 

Tom76

Member
Sep 8, 2021
23
3
Sayville
So I was charging my car at one of my local public charging stations. I left the car plugged in and went and did my business for a few hours. I got a notification saying the alarms were triggered from sentry mode. When I went saw the notification and went back to my car about 1:30 later I noticed someone had hit my car in the parking lot.

I instantly launched view mode and only say the moment when I myself got back to the car and got in it. Nothing else. I pulled the hard drive, plugged it into my computer and nothing from the actual incident itself. Called Tesla and they have no idea why it didn’t record the incident while sentry mode was on. I’m now trying a data recovery and still nothing. I’m infuriated to say the least. Why promote this feature if it doesn’t do what it’s supposed to do?
Sorry you hear about your Car being hit. I I Have a new M3 and experiencing similar problems. Sounds like it is fairly common. Dash cam/sentry mode works intermittently.
 

Cal1

Member
Sep 22, 2013
633
505
Battle Ground WA
We don't have any sentry mode icons on our 2021 Plaid display. The only thing we see anything even remotely related to sentry mode related is by pulling out the vehicle control section and accessing Safety. Sentry mode is enabled but no red dot icon appears anywhere on our main screen. We are using the usb drive that came with the car. It does seem to be functioning, we just can't initiate or start recordings. We did get the new update allowing us to see thru the cameras via the app but no new icon on our app. Will try deleting and reloading the app.
 

Sporty

Member
Supporting Member
Apr 20, 2019
429
428
Seattle
I got hit by the car next to my parking bay. Fortunately the owner of the car left me a message note apologising for the incident.

But the sentry video recorded before and after the incident, but not the moment when the incident occurred. So all that i know was that the incident occurred between a 1-hour window.

How disappointing!

The same thing happened to me but I the person didn’t leave a note. Sentry recorded a car pull in minutes before the hit & run. Alarm triggered, didn’t record the hit, and more video roughly 10 minutes later when something else happens.
 
I was hit at an intersection last July by a guy who obviously was too drunk to drive, the guy passed a red light and hit me.
I had to stop immediately since the left rear wheel was hit. Moments later I checked the dashcam view to realize that the exact moment of the impact was not recorded (plus I did not think about saving the recording immediately after the incident happened...).

Later on I could run a recovery software and eventually could recover the relevant recordings, the impact had been caught on tape. Hope you will recover them too!
What software did you run? My car was hit and the only recording I can view was 45 minutes before and 3 minutes after the impact. I immediately clicked "Save Footage" after the incident. I need to capture the missing footage.
 

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