TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Please tell your insurance company no Auto-glass!

Discussion in 'The UK and Ireland' started by Gaz_, Nov 22, 2019.

  1. Gaz_

    Gaz_ Member

    Joined:
    Jul 26, 2019
    Messages:
    116
    Location:
    UK
    As I posted the other day someone was nice enough to put in the back door window of my Model S. I'm mildly annoyed by that but really annoyed by Autoglass so here is my warning.

    My current insurance company like my last one has outsourced their broken glass claims to Autoglass, £90 excess for me but everything taken car off.

    I called when the window got broken and got told I could have aftermarket glass "probably Tuesday" or factory glass "probably Thursday". Since all the windows are logo'd as Tesla I said I'd wait 2 days more and get factory glass. They tell me to call make Monday to confirm authorization for the factory glass.

    Monday: Call Autoglass, No authorization
    Tuesday: Call Autoglass, No authorization, call insurance no record of contact from Autoglass, they call Autoglass and authorize
    Wednesday: Call Autoglass, No authorization, get them to conference in insurance who tell them they authorized yesterday but authorized again
    Thursday: Call Autoglass, Authorized, no eta on when they can get factory glass. Call insurance and ask if I can get it done at dealer, insurance says they'll pay £50 towards it but that is it
    Friday: Call Autoglass, no eta. Call Tesla and ask about getting glass, they can have it to any service center in two days to pick up, Call Auto-glass, oh no, we can't do that.

    So now I'm waiting on a quote and timescale from a service centre to get new glass and install it and I'll just have to pay.

    Fortunately I have a garage at home and secure car park at work, today is the first day it has rained with the taped up window. If I didn't I'm not sure what I'd be expected to do for security and dryness.

    It seems like Autoglass has a lock with the insurance companies that prevent them fixing glass even when Autoglass can't get the glass in.

    Next time I shop for insurance I'm going to ask if glass claims have to be Autoglass, and if so shop elsewhere.

    Consider yourselves warned :)
     
    • Informative x 3
  2. NorfolkMustard

    NorfolkMustard Active Member

    Joined:
    Apr 18, 2019
    Messages:
    1,995
    Location:
    M3P w/FSD
    Same. I'm still waiting for autoglass to tell me when they can get any stock in, despite tesla saying "they get their glass from us, and we know we have loads of stock ready"

    So I got Tesla to do it all in the end. I'll let you know when Autoglass tell me they have stock.
     
  3. Gaz_

    Gaz_ Member

    Joined:
    Jul 26, 2019
    Messages:
    116
    Location:
    UK
    Waiting how long?
     
  4. NorfolkMustard

    NorfolkMustard Active Member

    Joined:
    Apr 18, 2019
    Messages:
    1,995
    Location:
    M3P w/FSD
    3 weeks so far
     
  5. roadcred

    roadcred Member

    Joined:
    Aug 23, 2019
    Messages:
    150
    Location:
    UK
    how much did it cost by tesla?
     
  6. Gaz_

    Gaz_ Member

    Joined:
    Jul 26, 2019
    Messages:
    116
    Location:
    UK
    They quoted me £147 for the glass, waiting on the labour costs
     
  7. Mark_T

    Mark_T Active Member

    Joined:
    Nov 1, 2017
    Messages:
    1,274
    Location:
    UK
    Do let us know if you find one that doesn't insist on using Autoglass, I'm not sure how much luck you'll have...
     
  8. Gaz_

    Gaz_ Member

    Joined:
    Jul 26, 2019
    Messages:
    116
    Location:
    UK
    So after a few discussions with Insurance/Autoglass and they reckon about 2 weeks to get glass
     
  9. kuruma

    kuruma Member

    Joined:
    Aug 29, 2019
    Messages:
    234
    Location:
    Northeast
    Mine is with Churchill which I suspect many here are with too... they partner with Autoglass :(
     
  10. NorfolkMustard

    NorfolkMustard Active Member

    Joined:
    Apr 18, 2019
    Messages:
    1,995
    Location:
    M3P w/FSD
    Churchill will only pay £130 (£200 - £70 excess) if you don’t use autoglass.

    Tesla sell the glass for £540 inc VAT
     
  11. tess19

    tess19 Member

    Joined:
    Jun 28, 2019
    Messages:
    397
    Location:
    birmingham
    What region are you in? Could it be due to an awkward local Autoglass or is it nationwide problem?
     
  12. MaDProFF

    MaDProFF Member

    Joined:
    Jul 26, 2019
    Messages:
    389
    Location:
    East Sussex
    You do not have to use Autoglass, same as you can choose original glass by manufacture if car is less than 3 yr old I think.

    I don't think I would let Autoglass touch my car if it was a door window, in the past they seemed ok for screens, never had any other glass replaced so far.
     
  13. Gaz_

    Gaz_ Member

    Joined:
    Jul 26, 2019
    Messages:
    116
    Location:
    UK
    I filed a complaint with the insurance company last night. This morning I received a call from Autoglass at 10am offering to put crash wrap or perspex in as a temporary measure but no more secure than my plastic cardboard construction but get this.....

    ...at 2pm they called up to schedule the installation Monday morning. I'll let you know if they make the appointment.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC