I think the subject says it all, but I had unplugged my 64 GB Sandisk USB drive the other day and added more music to it (about 150 songs in total). I plugged it back in while driving, and the center screen instantly went black and the driver's screen froze in place. I pulled over and rebooted the center screen after which it said "Car Needs Service", but the rest of the screen was unresponsive, but the driver's screen unfroze. Once I got back home, I called Tesla and was told to reboot both screens since the car was offline (I had noticed the app was not finding the car anymore). Everything came back, but now the USB drive was not showing under My Devices. So I unplugged it and plugged it back in. BAM! Everything crashed again. Time for another dual reboot. Something was up with the USB drive so I thought "Why not try another USB drive?" I then tried two others (one with one mp3 song on it and another that was blank). BAM! BAM! Both caused instant crashes. I even tried plugging in my phone (like I just wanted to charge). BAM! Another crash. I called Tesla again, and they pulled the logs.
Fast forward to today, and my service center calls and says the engineers had reviewed the logs, and they indicate the car is crashing because "You are not supposed to have anything plugged into the USB port when the car is powered on because it will overwhelm the system." That is obviously a load of BS and made me seriously disappointed that such terrible misinformation would be claimed by Tesla's engineers. I called them out on it, and when Tesla called back and again stated that nothing was wrong with the car, I began arguing there was, and they said they could try replacing the USB system when "parts are available" in about three months. I was informed they would call me once the parts arrive, and that basically ended the disapointing phone call.
I also noticed at about the same time that the crashes began occurring that the driver's screen is no longer turning on when I open the door. It is seemingly doing a full boot up once I touch the brake and takes about 30 seconds before I am able to drive the car. Something seems really wrong with that. This happened a dozen times this afternoon/evening while running errands and continues even after another dual reboot to try to fix the issue.
That leaves me with a 1.5 week old car with non-functional USB ports, no way to play music from an external source, no way to charge without a cigarette charger, and built-in time to mediate while the driver's screen does its slow reboot every time I get in the car for months to come. My first experience with Tesla service is leaving a lot to be desired.
So....has anyone else ever had a similar issue, and if so, what was the problem and solution? And for Tesla, if you read this forum, you should really track down your engineer who is claiming the USB ports cannot have anything plugged into them while starting the car. I highly doubt you have 50,000 owners out there unplugging their USB drives every time they turn get out of the car. That is outright ridiculous.
Fast forward to today, and my service center calls and says the engineers had reviewed the logs, and they indicate the car is crashing because "You are not supposed to have anything plugged into the USB port when the car is powered on because it will overwhelm the system." That is obviously a load of BS and made me seriously disappointed that such terrible misinformation would be claimed by Tesla's engineers. I called them out on it, and when Tesla called back and again stated that nothing was wrong with the car, I began arguing there was, and they said they could try replacing the USB system when "parts are available" in about three months. I was informed they would call me once the parts arrive, and that basically ended the disapointing phone call.
I also noticed at about the same time that the crashes began occurring that the driver's screen is no longer turning on when I open the door. It is seemingly doing a full boot up once I touch the brake and takes about 30 seconds before I am able to drive the car. Something seems really wrong with that. This happened a dozen times this afternoon/evening while running errands and continues even after another dual reboot to try to fix the issue.
That leaves me with a 1.5 week old car with non-functional USB ports, no way to play music from an external source, no way to charge without a cigarette charger, and built-in time to mediate while the driver's screen does its slow reboot every time I get in the car for months to come. My first experience with Tesla service is leaving a lot to be desired.
So....has anyone else ever had a similar issue, and if so, what was the problem and solution? And for Tesla, if you read this forum, you should really track down your engineer who is claiming the USB ports cannot have anything plugged into them while starting the car. I highly doubt you have 50,000 owners out there unplugging their USB drives every time they turn get out of the car. That is outright ridiculous.
