Hi
After having a Pod-Point installed 3 months ago, we have ended up with two problems.
1. It’s not possible to add the PodPoint to the app and we just get a mesaage saying the psl number does not match their records.
2. They have purposely slowed down the charger to 20amps telling us that our fuse box can’t handle the length of cable. (They did this on the 3rd visit after we reported a loud buzzing noise coming from the fuse box)
Now had we been told before purchase of these things, I would have purchased the slower version and maybe not even have bothered if I knew I couldn’t use the app.
I’ve contacted PodPoint themselves many times, but they never respond to phone. Alls or emails.
Does anyone have any suggestions of what to do or what I should expect.
They’ve been paid in full and claimed a grant for what is a dump charger, so I feel like I’ve paid for something that I’ve not been provided.
Any suggestions would be appreciated.
Thanks
Scott
After having a Pod-Point installed 3 months ago, we have ended up with two problems.
1. It’s not possible to add the PodPoint to the app and we just get a mesaage saying the psl number does not match their records.
2. They have purposely slowed down the charger to 20amps telling us that our fuse box can’t handle the length of cable. (They did this on the 3rd visit after we reported a loud buzzing noise coming from the fuse box)
Now had we been told before purchase of these things, I would have purchased the slower version and maybe not even have bothered if I knew I couldn’t use the app.
I’ve contacted PodPoint themselves many times, but they never respond to phone. Alls or emails.
Does anyone have any suggestions of what to do or what I should expect.
They’ve been paid in full and claimed a grant for what is a dump charger, so I feel like I’ve paid for something that I’ve not been provided.
Any suggestions would be appreciated.
Thanks
Scott