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Poll: Model 3 Phone Key Failure Rate

Discussion in 'Model 3' started by jsmay311, Apr 15, 2018.

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How frequently does the "phone key" fail to work properly with your Model 3?

Poll closed Apr 29, 2018.
  1. 0-1% failure rate, iPhone

    50 vote(s)
    32.7%
  2. 0-1% failure rate, Android

    10 vote(s)
    6.5%
  3. 2-10% failure rate, iPhone

    19 vote(s)
    12.4%
  4. 2-10% failure rate, Android

    9 vote(s)
    5.9%
  5. 11-25% failure rate, iPhone

    7 vote(s)
    4.6%
  6. 11-25% failure rate, Android

    12 vote(s)
    7.8%
  7. 26%+ failure rate, iPhone

    12 vote(s)
    7.8%
  8. 26%+ failure rate, Android

    34 vote(s)
    22.2%
  1. jsmay311

    jsmay311 Member

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    #1 jsmay311, Apr 15, 2018
    Last edited by a moderator: May 1, 2018
    I’m hoping to get a sense for how consistently the “phone key” is working for Model 3 owners, and if there’s any significant difference between iPhone and Android phones. (Apologies in advance to any Windows/Blackberry users.)

    For this poll, let’s consider a “failure” to be any trip during which any of the following things occur:
    • While entering, the door fails to unlock/open within 3 seconds of pressing the door handle
    • Once inside, the car doesn’t allow you to shift into gear right away
    • After exiting, the car doesn’t auto-lock (assuming “Walk Away Lock” is turned on)
    Any instances where you have to fiddle with the phone (like toggling on/off Bluetooth or Airplane mode, or opening up the app in the "foreground") before it will work should also be considered a "failure". (This poll is meant to assess how well the phone key works without having to jump through any extra hoops compared to a regular key fob.)
     
    • Like x 4
    • Helpful x 1
  2. doubleatheman

    doubleatheman Member

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    Feb 24, 2016
    Messages:
    117
    Location:
    Sacramento, CA
    My phone works maybe 3 out of 10 times. I just use my card... Not super upset, but hope that testla addresses this, or sells a separate Bluetooth fob eventually.
     
    • Like x 2
  3. MWex

    MWex Member

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    Apr 11, 2018
    Messages:
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    Location:
    San Diego
    I am not sure if it is the model 3 or the phone. I have a pixel XL. When it does not unlock the car, I put it in airplane mode and then turn airplane mode off. This resets the Bluetooth and the car unlocks. I am not happy I have to do this, but it works.
     
    • Informative x 1
    • Funny x 1
  4. AZRyan

    AZRyan Member

    Joined:
    Feb 12, 2018
    Messages:
    5
    Location:
    Scottsdale
    Never really had a problem. Works 100% of the time. Using an iPhone X.
     
    • Like x 2
  5. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
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    NJ
    Same here, I’ve never experienced a problem. Also using an iPhone X.
     
    • Like x 1
  6. Henry82

    Henry82 Member

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    Mar 25, 2018
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    Los Angeles, CA
    No need to apologize... WinMo and Blackberry users are used to being left out of new software/app discussions. I would know... I had multiple Blackberry phones and WinMo phones before switching to iPhone... and I'm never looking back.
     
  7. GSP

    GSP Member

    Joined:
    Dec 28, 2007
    Messages:
    2,446
    The phone key doesn't work (or takes more than the 3-5 seconds that I am willing to wait) about 2-5% of the time. I am using an iPhone X. Most of those "failures" are because I have my Model S selected in the Tesla app. Hopefully Tesla will fix this in an update, so you don't have to have the particular car selected in the app.

    When the phone doesn't work, it is fast and easy to use the card in my wallet. I don't even have to take the card out of the wallet, I just hold the wallet next to the B pillar.

    I have also noticed that when opening the trunk first with the phone key, that sometimes I have to push the trunk button once to unlock the car, then a second time to open the trunk.

    GSP
     
    • Informative x 1
  8. TVision

    TVision Member

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    Jun 29, 2016
    Messages:
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    Location:
    New Jersey
    No problems here for me or my wife. We both have an iPhone X.
     
  9. Tony_YYZ

    Tony_YYZ Active Member

    Joined:
    Apr 7, 2016
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    1,493
    Location:
    Caledon, ON Canada
    There is most definitely a difference between the iOS and Android experiences. The devices running Android are the ones experiencing 90%+ of the issues.

    Unfortunately this is due to multiple factors such as possible the way the app is written as well as the varying differences of Bluetooth and energy savings implementations across the various OEMs and their flavours of Android.
     
    • Informative x 2
  10. privater

    privater 2016 Model S and 2017 Model 3 owner

    Joined:
    Jun 22, 2016
    Messages:
    249
    Location:
    CA
    93% iPhones are iOS 10/11, it's a lot easy for developers to sort out bugs and compatibility issues when times are critical.

    PS: If you're wearing a jeans, they're notorious for blocking signals, try walk by with your phone on hand.

    App_Store_-_Support_-_Apple_Developer.jpg
     
    • Informative x 1
  11. Ryan Webb

    Ryan Webb Member

    Joined:
    Apr 9, 2015
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    Location:
    Plano, TX
    Wish there was a "Almost 100% Failure rate, Android" option :(
     
    • Like x 1
  12. Pkmmte

    Pkmmte Le meow

    Joined:
    Sep 19, 2017
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    Location:
    Los Angeles, California
    I switch between a Google Pixel XL and iPhone 7 Plus and never had an issue with either one of them.

    My only complaint is that this latest 2018.12 update removed the auto-unlock feature based on proximity and now requires me to pull on the door handle first. The proximity feature used to work flawlessly even with low signal whereas there's now a small delay when pulling on the door handles. Not so futuristic anymore. :(
     
    • Informative x 1
  13. Pinot.Noir

    Pinot.Noir Member

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    Livermore, CA
    Blackberry still exists? Must be for the Amish.
     
    • Funny x 8
  14. David L

    David L Member

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    Jun 26, 2016
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    Location:
    San Diego, CA
    Sadly, my Nexus 6 on 7.1.1 (latest available) only works about 50% of the time. Ever since getting the TM3, I get bluetooth share has stopped messages once in a while. When it happens, it pops up repeatedly unless I manually disable and enable Bluetooth, so I'm starting to think it's a phone issue and not a TM3 issue. For those of you whose Android phone nearly always works, which phone are you using?
     
  15. Pkmmte

    Pkmmte Le meow

    Joined:
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    Los Angeles, California
    It has never failed me on my Google Pixel XL. I also tested with my Nexus 6P, LG G5, LG G4, LG G3, and Galaxy S5 and they all worked.

    My boss is having issues on his Google Pixel XL so I'm thinking this has more to do with the car than the phone.
     
    • Informative x 2
  16. Bruinfan

    Bruinfan Member

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    Elk Grove, ca
    i voted >26% android, S7 edge; but the last week, after restarting my phone every nite, I've been 0% failure for 7 days... will change vote if this keeps up.
     
    • Informative x 1
  17. slipnslider

    slipnslider Member

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    los angeles, ca
    I think the mere existence of this thread tells us all we need to know about the stupid phone key system. Bring back the fob already.
     
    • Like x 10
    • Disagree x 2
  18. slipnslider

    slipnslider Member

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    los angeles, ca
    #18 slipnslider, Apr 16, 2018
    Last edited: Apr 16, 2018
    So "You're wearing the wrong pants." is going to be the new phoneboy excuse?
    Tesla - the first carmaker to determine what phone you can own and what pants you can wear. INNOVATION!
     
    • Funny x 7
  19. ImEric

    ImEric Member

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    Aug 26, 2015
    Messages:
    105
    Location:
    Los Angeles, CA
    For what it's worth, we have two Model 3s. She has an iPhone 7 (iOS 11.3) and I have a Galaxy S7 (Android 7.0), and I estimate that my phone key works about 65% of the time, while she has virtually no issues with using the phone as the key.
    Meanwhile, inside the car, I have had virtually no issues streaming music or talking on the phone (once when I got in the car while talking on speakerphone, I couldn't hear the other call once bluetooth connected. I had to turn off bluetooth on my phone to get it to work right). For her, everyday, at some point, her bluetooth calls mute the person she's talking to so that she can't hear them. She has to reset the screen to make it work again. Tesla SC says this is a known issue that they're working out with Apple right now.

    My conspiracy theory is that apple is punishing automakers who don't get a CarPlay license.
     
    • Informative x 3
    • Like x 2
    • Funny x 1
  20. slipnslider

    slipnslider Member

    Joined:
    Apr 13, 2016
    Messages:
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    Location:
    los angeles, ca
    No conspiracy theory required. Phones weren't designed to be car keys.
     
    • Like x 6
    • Funny x 1

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