Cool, that means you need to get the topping spice for your Sushi - a Tesla Roadster, aka WASABI!
O yeah, if the rear view mirror is like on a Model 3 - it's small but just right and shaped like the view through the rear window.
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Poll: NEW Model X Delivery Experience 2019
- Thread starter RoBoRaT
- Start date
Cool, that means you need to get the topping spice for your Sushi - a Tesla Roadster, aka WASABI!
O yeah, if the rear view mirror is like on a Model 3 - it's small but just right and shaped like the view through the rear window.
AuPanda
Member
Originally we were suppose to go in tomorrow for delivery but Buena Park Delivery Center called and said "can you come in today?" We picked up the X with no defects (and we spent a good half-hour looking). Super excited!
They said they were expecting a lot of shipments over the next week and they wanted to get the cars in the owners hands to make room for the incoming shipments.
Wife decided that the car's name is "Baymax" on the way home. I'm good with Baymax.
They said they were expecting a lot of shipments over the next week and they wanted to get the cars in the owners hands to make room for the incoming shipments.
Wife decided that the car's name is "Baymax" on the way home. I'm good with Baymax.
jerseygirl18
jersey girl
we had exact same experience...”it’s here can you come in today vs tomorrow?”we came in the next day as planned...super excited to have the car here in our garage. it’s AWESOME enjoy yours!...i remember still when i got my first mac in the late 80’s so pumped then and the excitement never leaves on these magical products!!
stallhorn
Member
- Model X Raven - white/white LR
- Delivered on 09/17/19 - Rockville MD
- Issues:
- One small scratch on the front right fender, another one somewhere else that I forget. Both are small.
- Left rear quarter panel looks like it has been repainted.. some flaws with the repaint including overspray on the wheel well plastic cover
- Some scratches on one of the wheels.
- Carpets too small for the car. I think they're out of an S or model 3 - definitely don't fit the X. I am getting Kagu 3D, so not a big deal for me, but something to note..
- A ton of tire dressing that splattered on the paint
Delivery experience:
- Managing expectations:
- Appointment at 11, took an hour from work. Sat and waited 20 minutes, paperwork took 30 min, and the show and tell took another 10 minutes leaving no time to look through the car. 2 - 3 hours should be recommended for delivery.
- Tesla wouldn't accept credit card for the $1600 or so remaining because they "need to save 3% finance charges" (48 cents). So bring a check or cash! (I don't carry those much anymore).
- Our Model X came with a 110 charging plug. Maybe this is common knowledge, but a surprise to me. I have a 14-50 plug installed and expected a cable that fits in there. Just curious, how many people use 110 to charge their model X? Needed to order a 14-50 plug for $35.00 from Tesla store.
- Lots and lots of paperwork. Way more than buying a house. We needed to fill names and addresses on several of these forms (they could have been pre-filled).
This is my second Tesla, but I think the first delivery was much more pleasant 4 years ago. I even got two jackets, a t-shirt, 2 leather keyfob holders, and a hat at that time! How pleasant!
- Delivered on 09/17/19 - Rockville MD
- Issues:
- One small scratch on the front right fender, another one somewhere else that I forget. Both are small.
- Left rear quarter panel looks like it has been repainted.. some flaws with the repaint including overspray on the wheel well plastic cover
- Some scratches on one of the wheels.
- Carpets too small for the car. I think they're out of an S or model 3 - definitely don't fit the X. I am getting Kagu 3D, so not a big deal for me, but something to note..
- A ton of tire dressing that splattered on the paint
Delivery experience:
- Managing expectations:
- Appointment at 11, took an hour from work. Sat and waited 20 minutes, paperwork took 30 min, and the show and tell took another 10 minutes leaving no time to look through the car. 2 - 3 hours should be recommended for delivery.
- Tesla wouldn't accept credit card for the $1600 or so remaining because they "need to save 3% finance charges" (48 cents). So bring a check or cash! (I don't carry those much anymore).
- Our Model X came with a 110 charging plug. Maybe this is common knowledge, but a surprise to me. I have a 14-50 plug installed and expected a cable that fits in there. Just curious, how many people use 110 to charge their model X? Needed to order a 14-50 plug for $35.00 from Tesla store.
- Lots and lots of paperwork. Way more than buying a house. We needed to fill names and addresses on several of these forms (they could have been pre-filled).
This is my second Tesla, but I think the first delivery was much more pleasant 4 years ago. I even got two jackets, a t-shirt, 2 leather keyfob holders, and a hat at that time! How pleasant!
stallhorn
Member
Thanks for sharing your delivery experience.
If u drive less than 30 miles per day, and have about 10 hrs to recharge from 110 - it should work, but painfully slow.
I drive my Model 3 160 miles daily grind - use Tesla Wall Connector, never 110.
And, as an update for the poll this week:
Keep them votes coming
Took delivery Tuesday. In and out within 15 minutes. No issues at all. Paid cash with a trade. Was shocked at how fast and easy it was.
bewilderman
Member
Took delivery on Saturday 21st. Raven Model X, Midnight Silver, 7 seater with FSD. Ordered on Aug 9th at Sunnyvale, CA. Picked up at the Fremont delivery hub at the first scheduled date.
Pickup was scheduled for 12:30PM. I arrived early with family around 11:30AM. We were greeted by happy smiling staff, and were told to help ourselves to coffee and/or snacks. The staff was very courteous. They said the car was not there yet, but promised that they will work promptly to bring it from the lot. After about 30 minutes, another staff member told me that the car was there, and was being detailed in the back. 30 minutes later, exactly at the scheduled time, a perfectly detailed Midnight Silver rolled into the parking lot complete with fresh tire shine! It was perfectly clean, not a spec to be found.
I was very nervous after a month of reading bad experiences here, so had scheduled ample time for a very detailed inspection and went equipped with the "Model X Delivery Checklist" from this forum, which has several pages of line items. Went through each, one by one. Head lights... check. Windshield glass... check, falcons doors... check. wipers swing... check. Window roll up... check... But despite looking very very hard, I was not able to find any major issues. I was literally trying to find issues that weren't simply there. My teenage son literally kneeled and looked under the vehicle for any loose covers, and under the second row seats for any unfastened seat trims etc! The delivery specialist was very calm and patient, despite the fact that we were acting like cynical maniacs!
I literally ran my hand over the entire paint surface looking for orange peel, scratches, dents/dings, or insufficient paint or unpainted edges, inferior clear coat or dirt under clear coat. Behind the trunk door, I found an area that felt rough to the touch... AHA! The delivery specialist immediately took the car back to the detailing guys in the back and when it came back after 10 minutes it was perfectly smooth like the rest of the body!
After 2 full hours of looking for issues with a vengeance, next to a delivery specialist with a 'be my guest' attitude, I was able to get 4 items into the due bill, 3 of which are so minor/false positives that I won't even pursue. The delivery specialist noted them down without prejudice or push back.
1) Diver side rear corner glass window is not seated properly. There's a slight (may be 2-3mm) bump against the door trim. (see picture). Door handles align perfectly, between the falcon doors and the front doors.
2) Looked like the hood could use slight adjustment to even out the gaps on both sides. But sometimes I don't even see this. Won't pursue.
3) Same with trunk door. Also the part of the tail lamp thats on the trunk door doesn't align perfectly with the part on the body in the z direction. They are at the same level at the bottom, but as you go up, the part on the body protrudes out a bit. But then looks like both sides have the same 'defect'. May be it is part of the design? Won't pursue.
4) As we prepared to leave, it was 85F outside and the car had been in the sun for 2 hours. The air conditioner compressor sounded a bit rough listening from the cabin with fan speed set to lowest to reduce other noise. It was as loud as an ICE engine idling. Got it noted down anyway just in case.
Scheduled a service for next week to follow up on these.
Overall, I am extremely satisfied by the delivery experience. I would rate it on par or better than what I have experienced at the likes of BMW. And I never treated them with such mistrust as I have these guys, or acted as weird as I have with these guys. In the end I told them how good they were and thanked them profusely for their patience and professionalism.
Pickup was scheduled for 12:30PM. I arrived early with family around 11:30AM. We were greeted by happy smiling staff, and were told to help ourselves to coffee and/or snacks. The staff was very courteous. They said the car was not there yet, but promised that they will work promptly to bring it from the lot. After about 30 minutes, another staff member told me that the car was there, and was being detailed in the back. 30 minutes later, exactly at the scheduled time, a perfectly detailed Midnight Silver rolled into the parking lot complete with fresh tire shine! It was perfectly clean, not a spec to be found.
I was very nervous after a month of reading bad experiences here, so had scheduled ample time for a very detailed inspection and went equipped with the "Model X Delivery Checklist" from this forum, which has several pages of line items. Went through each, one by one. Head lights... check. Windshield glass... check, falcons doors... check. wipers swing... check. Window roll up... check... But despite looking very very hard, I was not able to find any major issues. I was literally trying to find issues that weren't simply there. My teenage son literally kneeled and looked under the vehicle for any loose covers, and under the second row seats for any unfastened seat trims etc! The delivery specialist was very calm and patient, despite the fact that we were acting like cynical maniacs!
I literally ran my hand over the entire paint surface looking for orange peel, scratches, dents/dings, or insufficient paint or unpainted edges, inferior clear coat or dirt under clear coat. Behind the trunk door, I found an area that felt rough to the touch... AHA! The delivery specialist immediately took the car back to the detailing guys in the back and when it came back after 10 minutes it was perfectly smooth like the rest of the body!
After 2 full hours of looking for issues with a vengeance, next to a delivery specialist with a 'be my guest' attitude, I was able to get 4 items into the due bill, 3 of which are so minor/false positives that I won't even pursue. The delivery specialist noted them down without prejudice or push back.
1) Diver side rear corner glass window is not seated properly. There's a slight (may be 2-3mm) bump against the door trim. (see picture). Door handles align perfectly, between the falcon doors and the front doors.
2) Looked like the hood could use slight adjustment to even out the gaps on both sides. But sometimes I don't even see this. Won't pursue.
3) Same with trunk door. Also the part of the tail lamp thats on the trunk door doesn't align perfectly with the part on the body in the z direction. They are at the same level at the bottom, but as you go up, the part on the body protrudes out a bit. But then looks like both sides have the same 'defect'. May be it is part of the design? Won't pursue.
4) As we prepared to leave, it was 85F outside and the car had been in the sun for 2 hours. The air conditioner compressor sounded a bit rough listening from the cabin with fan speed set to lowest to reduce other noise. It was as loud as an ICE engine idling. Got it noted down anyway just in case.
Scheduled a service for next week to follow up on these.
Overall, I am extremely satisfied by the delivery experience. I would rate it on par or better than what I have experienced at the likes of BMW. And I never treated them with such mistrust as I have these guys, or acted as weird as I have with these guys. In the end I told them how good they were and thanked them profusely for their patience and professionalism.
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Thanks for sharing your awesome delivery experience.
Enjoy your new ride!
I am hoping for an experience just like yours....picking up our LR X in 13.5 hours!
Picked up my MX today. I voted "E" because there were some major alignments that they refused to fix the 1st time and I almost canceled my order. Left the DC last Wednesday without the car and did not sign paperwork. They decided to fix the alignments and rescheduled to today. Only took me about 15 minutes this time and found three items. Two paint issues and one minor alignment. Had them create a due bill in my account and will deal with it later. At least they fixed the major ones. It was an uneventful order/delivery but hope the MX is worth in. Time will tell.
Today, I voted B - almost flawless!
It was a lack luster delivery, but it only took 15 min so it was painless.
Took me and wifey about 5 minutes to look over the exterior, paint, check panels, open-close all doors, then 5 minutes for paperwork, indulged the delivery guy for 5 more minutes when he explained features of the pearl white, LR 6 white seater Model X.
We drove away from SD delivery center with a flawless looking X. Went around town (with Miramar Airshow jets overhead), had lunch, then took the car home - logged 100 miles today. It drove awesome as expected.
As we pull in our garage, I was bragging to wifey about how Model Xs are not all that bad, like most complain about....and then BAM!
The driver side FWD does NOT DETECT obstacles. I stopped it before hitting the wall.
Wifey forgot all about how awesome the rest of the X was, and fixated on the defunct FWD sensor. Her prophecy rialized.
I am still happy with the car - I'm sure the FWD sensor will be fixed in no time. Mobile Service set.
Onto the forum, anybody know the fix to a nonsensing FWD sensor?
It was a lack luster delivery, but it only took 15 min so it was painless.
Took me and wifey about 5 minutes to look over the exterior, paint, check panels, open-close all doors, then 5 minutes for paperwork, indulged the delivery guy for 5 more minutes when he explained features of the pearl white, LR 6 white seater Model X.
We drove away from SD delivery center with a flawless looking X. Went around town (with Miramar Airshow jets overhead), had lunch, then took the car home - logged 100 miles today. It drove awesome as expected.
As we pull in our garage, I was bragging to wifey about how Model Xs are not all that bad, like most complain about....and then BAM!
The driver side FWD does NOT DETECT obstacles. I stopped it before hitting the wall.
Wifey forgot all about how awesome the rest of the X was, and fixated on the defunct FWD sensor. Her prophecy rialized.
I am still happy with the car - I'm sure the FWD sensor will be fixed in no time. Mobile Service set.
Onto the forum, anybody know the fix to a nonsensing FWD sensor?
I ordered a production car (non inventory) last Monday. Got a VIN assigned on Wednesday. Saw a pickup time of 2pm on Sunday. Called the delivery center to reschedule (and was on hold for over an hour) since I had plans on Sunday. Rescheduled for 2pm Saturday and coordinated with my detailer in Fremont who is doing PPF, ceramic and tint. Got a text the next day saying they moved my delivery to Monday at 2pm. Can't do Monday due to work. So I stopped into the delivery center on Friday to find out what's going on. After a lengthy discussion, we moved the appointment back to Sunday at 2pm and I juggled my other obligations. On Saturday they called to say they needed to move the appointment to 530pm now. Confirmed with my detail guy he could meet that late and said OK. Yesterday, got to the delivery center at 435 to look over the car before our appointment. When we check in, the front desk receptionist says they are running 90 minutes behind and claim my car is just finished being detailed by their team. Okay... So we wait. A girl comes out and asks me to sign the paperwork. I told her I'm not signing for a car I haven't seen yet. After about an hour of nothing, I started walking around the facility. Found my car sitting outside in a secondary parking lot next to the river. Clearly, it hadn't been moved in a few days given the dirt and grime on the windows. Luckily the car was unlocked so we started our own inspection both inside and outside. Was on the phone with my SA and was forwarding him pics of what we found. At about 615 pm a guy on a buggy comes over, says he's part of the delivery team and says we can't be in the car. I point out that my pickup time was 530, and the sun is setting in 30 minutes and I'd like to inspect the car in daylight. He tells us to leave because they will be working on the car soon. Umm... OK. Went inside. Spoke to the manager and my SA on the phone and pointed out the issues we found, one of which was a piece of the back seat assembly poking thru the leather. This meant the entire seat would have to be replaced. They don't have seats in stock so they looked for other inventory cars to switch to but there aren't any. My choices were to sign for the car, take it, and bring it back sometime in October for some fixes, or (b) reject the car outright and wait for a new production car. I refused to take delivery since the entire back seat will have to be replaced. My RN will now wait for a new VIN. Supercharging for free is in my sales agreement which is a binding contract. At question is the referral bonus of 2000 free miles (which I used with my Model 3 account) which tentatively ends today. I pointed out that it's not my fault the car they tried to give me was defective and I was essentially told I by the manager that she had asked her director about this and his response was tell them they can either take it or leave it. Wow. She agreed that was a shitty response but there was nothing she can do to confirm the referral. I'm very principled but it wasn't worth taking a car that had multiple issues at delivery. I already paid for the car and got Tesla insurance which I now need to cancel since the VIN is changing. As one might expect, the delivery center was packed yesterday. We left the facility without a car around 7pm and there had to be like 100 people still there waiting. The last thing I would want to do was inspect a car in the dark but that's just me. So in any case, I have to reschedule with my detailer in Fremont again when I can set up a new delivery when Tesla can build another car. Side note: we picked up a 3 a few weeks ago and delivery was smooth. Clearly they were understaffed and Tesla dumped a bunch of cars on them at the last possible moment to deliver. I feel bad for the employees at the delivery center in Fremont (there were alot of angry people waiting) but corporate needs to get their act together.
Hey guys! First post here. Well, my delivery experience was on the extreme side of disappointment. After 3 failed pickup dates scheduled for the Fremont location, I left on Monday evening, without a Model X. I cancelled the transaction and requested a refund in full ($133k.)
WHY? The entire operation was a complete disorganized mess. Truly poor service. I get it that it was the end of the month and they were pushing to get deliveries into the hands of the owners. Upon arrival, we waited in the check-in line for 20 minutes until we were assigned a member of the staff to help us with taking delivery. 45 minutes after waiting, I was told that our vehicle was still on the assembly line and would likely not be ready until at least Wednesday! My family of 4 had taken an Uber all the way from San Francisco for nearly 1.5 hrs in rush hour traffic and now we're told we must head back and wait for a few more days. Unacceptable. So why have us come all the way to pick up a vehicle if it's not even ready? Just to have at the allure of a lot of people at the facility at once? I asked if there was there a 3, S, or X, that I could at least drive home in the interim? Sorry, the answer is NO. BUT!! ... I was offered a different interior and seating configuration than what I ordered if I wanted to take delivery of a vehicle later that evening. Of course not. I wanted the vehicle that I configured and paid for. I need 7 seats, not 5. Not interested in cream or white interior. Even if I were to accept another vehicle with 20" wheels vs the 22" I paid for, I still had to Uber back home and wait for a delivery later that evening after 10pm. I was not leaving without the vehicle I paid in full for.
I asked to cancel and receive a refund and was told, "no problem, see ya later." type of attitude. No attempt to save the sale, to earn my business, or retain us as customers. As a fairly large shareholder, I felt completely unappreciated and disappointed with the entire way this transaction was handled. For attempting the first new car purchase in nearly 25 years, I must say, Tesla has a lot of room for improvement. No other manufacture would allow for this to happen without some sort of compensation or special treatment.
I will hopefully order another one in the future as I had highly anticipated this purchase for years and even more so the last 4 weeks while waiting for delivery! Let's see what the 2020 models offer.
WHY? The entire operation was a complete disorganized mess. Truly poor service. I get it that it was the end of the month and they were pushing to get deliveries into the hands of the owners. Upon arrival, we waited in the check-in line for 20 minutes until we were assigned a member of the staff to help us with taking delivery. 45 minutes after waiting, I was told that our vehicle was still on the assembly line and would likely not be ready until at least Wednesday! My family of 4 had taken an Uber all the way from San Francisco for nearly 1.5 hrs in rush hour traffic and now we're told we must head back and wait for a few more days. Unacceptable. So why have us come all the way to pick up a vehicle if it's not even ready? Just to have at the allure of a lot of people at the facility at once? I asked if there was there a 3, S, or X, that I could at least drive home in the interim? Sorry, the answer is NO. BUT!! ... I was offered a different interior and seating configuration than what I ordered if I wanted to take delivery of a vehicle later that evening. Of course not. I wanted the vehicle that I configured and paid for. I need 7 seats, not 5. Not interested in cream or white interior. Even if I were to accept another vehicle with 20" wheels vs the 22" I paid for, I still had to Uber back home and wait for a delivery later that evening after 10pm. I was not leaving without the vehicle I paid in full for.
I asked to cancel and receive a refund and was told, "no problem, see ya later." type of attitude. No attempt to save the sale, to earn my business, or retain us as customers. As a fairly large shareholder, I felt completely unappreciated and disappointed with the entire way this transaction was handled. For attempting the first new car purchase in nearly 25 years, I must say, Tesla has a lot of room for improvement. No other manufacture would allow for this to happen without some sort of compensation or special treatment.
I will hopefully order another one in the future as I had highly anticipated this purchase for years and even more so the last 4 weeks while waiting for delivery! Let's see what the 2020 models offer.
About that FWD sensor to be fixed in NO time....
Allow me to rant.
Scheduled Mobile Service tech arrived on time this Sunday morning, had cancelled all my other plans for this repair.
Great. Not really.
The tech checked out the defective door - waved her hand tried to see if the sensor registers anything on the screen. Not sensing as expected.
And then, she says "oh yeah BTW, I am pretty sure I know what is wrong with your door, BUT I do not have a Heat Gun to complete the install of a new sensor. They did not put the Heat Gun in my van. Can we reschedule? Unless you have a Heat Gun..."
I was floored.
This repair was not a mystery - since I had signed an estimate with parts to be installed several days before this visit. The tech should have the right tool to do the job - assuming before hand that the new part (sensor) will be installed on site.
I told her she could have both save us the time. She drove 50 miles to tell me about not having the Heat Gun for the job.
Anyway, I rescheduled - and hope for the fix next time. Rant complete.
I can already hear not so nice comments about Tesla Service from wifey.
Update: The same Mobile Service technician arrived on time this Sunday. Completed the repair within a hour - my driver side FWD has now a functioning sensor. Over all the tech was courteous, worked fast - fixed the problem in no time. All is well. I left her a very positive feedback via my Tesla account online. Wifey's happy.
trekkie
Member
My experience : (Raleigh, NC)
Purchased new Model X, 19 miles on it. It was sitting in their inventory, Standard Range with Six Seats/Center Console (a collectors item now apparently)
I found nothing at delivery, everything looked good to me. I also had stars in my eyes as I've been working to get this vehicle since I test drove it in 2015.
Since delivery, I have put 800 miles on it. We did a short road trip to try out supercharging because we're gonna do an 1100 mile one in December, plus my commuting, and running the four kids to their activities/work/whatever.
The only thing I've noticed since delivery is the center console latch isn't strong enough. it randomly just opens even with no one in the back. I haven't looked at it closely yet to see if i can adjust it or if I need to take it in. Otherwise, I have no issues of any kind that I can see, them fancy and awesome and something I've wanted since I was a kid in the 80s and saw back to the future falcon doors have worked great for me, in garage, in parking lots, at car pool drop off (a crowd of elementary kids going whoooooooooaaaaa when the door opens to kick the kids out is an awesome thing)
So i'm still in the honeymoon period clearly, but I'm pretty happy and had no issues at delivery.
Purchased new Model X, 19 miles on it. It was sitting in their inventory, Standard Range with Six Seats/Center Console (a collectors item now apparently)
I found nothing at delivery, everything looked good to me. I also had stars in my eyes as I've been working to get this vehicle since I test drove it in 2015.
Since delivery, I have put 800 miles on it. We did a short road trip to try out supercharging because we're gonna do an 1100 mile one in December, plus my commuting, and running the four kids to their activities/work/whatever.
The only thing I've noticed since delivery is the center console latch isn't strong enough. it randomly just opens even with no one in the back. I haven't looked at it closely yet to see if i can adjust it or if I need to take it in. Otherwise, I have no issues of any kind that I can see, them fancy and awesome and something I've wanted since I was a kid in the 80s and saw back to the future falcon doors have worked great for me, in garage, in parking lots, at car pool drop off (a crowd of elementary kids going whoooooooooaaaaa when the door opens to kick the kids out is an awesome thing)
So i'm still in the honeymoon period clearly, but I'm pretty happy and had no issues at delivery.
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I ordered on August 8th and finally took delivery of a red Model X on September 24th. I have been trying to get it "fixed" ever since then.
I am in New Mexico, where it is illegal for Tesla to do business. The X had to be sent down from Littleton Co via an independent trucker. The trucker showed up 5 hours behind schedule, but was very nice and I really didn't expect him to show up on time.
Over all the vehicle is in good shape. At first I thought the glass had cracks in it, but it turned out to just be glue(?) residue. Except for two, the panel gaps are probably considered good for a Tesla, but they are no were near as small as the gaps on my BMW 3 series.
The left FWD is misaligned with the left rear quarter panel. The trunk hatch does not close completely flush on the right side.
Since Tesla is not allowed to do business here, they sent a mobile tech to my house to try and fix those issues. He seemed to think it would be an easy fix, but quickly found out that the adjustments he planned to make had already been done, and do not fix the issue. In other words, someone (probably in Littleton Co) noticed the issues, did the minimum they could and sent the vehicle on to me.
Now I have to drive either 4.5+ hours down to El Paso or 8 hours up to Littleton to get if fixed correctly. Another New Mexico Tesla owner said they were told that Tesla would "flatbed" the vehicle to the service center. I have sent several emails and texts to the El Paso and Littleton service centers over the past week, asking how this is handled, and have received no response. Are they ignoring me? To they not know?
To adjust the hinges on the rear hatch they have to remove the rear glass, which I think is an interesting design decision. The mobile tech and never done that operation before and didn't want the first time to be in my garage. He even mentioned ordering some rear glass to be on hand in case they break the glass working on my car.
Tomorrow I will send yet more messages begging to be educated on how service in New Mexico is done.
I am in New Mexico, where it is illegal for Tesla to do business. The X had to be sent down from Littleton Co via an independent trucker. The trucker showed up 5 hours behind schedule, but was very nice and I really didn't expect him to show up on time.
Over all the vehicle is in good shape. At first I thought the glass had cracks in it, but it turned out to just be glue(?) residue. Except for two, the panel gaps are probably considered good for a Tesla, but they are no were near as small as the gaps on my BMW 3 series.
The left FWD is misaligned with the left rear quarter panel. The trunk hatch does not close completely flush on the right side.
Since Tesla is not allowed to do business here, they sent a mobile tech to my house to try and fix those issues. He seemed to think it would be an easy fix, but quickly found out that the adjustments he planned to make had already been done, and do not fix the issue. In other words, someone (probably in Littleton Co) noticed the issues, did the minimum they could and sent the vehicle on to me.
Now I have to drive either 4.5+ hours down to El Paso or 8 hours up to Littleton to get if fixed correctly. Another New Mexico Tesla owner said they were told that Tesla would "flatbed" the vehicle to the service center. I have sent several emails and texts to the El Paso and Littleton service centers over the past week, asking how this is handled, and have received no response. Are they ignoring me? To they not know?
To adjust the hinges on the rear hatch they have to remove the rear glass, which I think is an interesting design decision. The mobile tech and never done that operation before and didn't want the first time to be in my garage. He even mentioned ordering some rear glass to be on hand in case they break the glass working on my car.
Tomorrow I will send yet more messages begging to be educated on how service in New Mexico is done.
@jpoet : I hope they fix your car soon and at once.
I once had my Model 3 ''flat bed" to San Diego Service Center (SC) for a High Voltage Battery Contactor failure.
The closest SC is 75 miles south of my house. The SC rep sent me "Uber" credit which I used to get to the SC and pick up the loaner car (Model S) . Took them 14 days between waiting for parts and actual repair. That was January 2019 - I heard getting a Tesla as a loaner is rare nowadays.
I imagine that is how you'll be getting service as well - only the trip is 5 or 8 hours longer. Your X will be sent to the SC via flat bed truck, then you may have to "uber", rent a car to get to the Service Center - OR maybe arrange for rent a car (pick up at your place, not at the service center) as the loaner car.
The rest of my service experience is by Mobile Service. I had about 2-3 Mobile Service at my home - one of them was the "flat bed" when the tech was not able to fix on site.
I once had my Model 3 ''flat bed" to San Diego Service Center (SC) for a High Voltage Battery Contactor failure.
The closest SC is 75 miles south of my house. The SC rep sent me "Uber" credit which I used to get to the SC and pick up the loaner car (Model S) . Took them 14 days between waiting for parts and actual repair. That was January 2019 - I heard getting a Tesla as a loaner is rare nowadays.
I imagine that is how you'll be getting service as well - only the trip is 5 or 8 hours longer. Your X will be sent to the SC via flat bed truck, then you may have to "uber", rent a car to get to the Service Center - OR maybe arrange for rent a car (pick up at your place, not at the service center) as the loaner car.
The rest of my service experience is by Mobile Service. I had about 2-3 Mobile Service at my home - one of them was the "flat bed" when the tech was not able to fix on site.