Hello all,
For those of you who have experienced poor customer service or errors on behalf of Tesla employees I am wondering what resolutions you have come to or what compensation you might have received?
The short version - Tesla has had my car in and out of service for 2 months with no repairs made.
The slightly longer version of my story, I purchased a used X and within the first week of ownership found many issues. I brought the car to a service center (Milford, CT) and they kept the car just shy of 2 weeks. Upon picking the car they addressed none of my issues - just held onto it for about 2 weeks and addressed nothing but said it was all fixed. They then sent a mobile tech out to service the car but he was only able to service one of four issues. They sent a 2nd mobile tech out and he told me he can't do anything and to take it into service. I just dropped the car off again today and they told me the parts need to be ordered and it will be longer than a week.
In other words I have gone out of my way multiple times rearranging my schedule to accommodate Tesla Service for the past 2 months with absolutely zero resolution. A complete exercise in futility. What peeves me in particular is the lack of communication within the company resulting in giving me the runaround and misinformation. If their internal communication was better between the service adviser and technicians we could have resolved everything in one visit, not four.
I am curious if others have received similar treatment with Tesla and if in the long run they were able to further compensate you for your time and all the unnecessary miles added to your car in the process. Thanks!
For those of you who have experienced poor customer service or errors on behalf of Tesla employees I am wondering what resolutions you have come to or what compensation you might have received?
The short version - Tesla has had my car in and out of service for 2 months with no repairs made.
The slightly longer version of my story, I purchased a used X and within the first week of ownership found many issues. I brought the car to a service center (Milford, CT) and they kept the car just shy of 2 weeks. Upon picking the car they addressed none of my issues - just held onto it for about 2 weeks and addressed nothing but said it was all fixed. They then sent a mobile tech out to service the car but he was only able to service one of four issues. They sent a 2nd mobile tech out and he told me he can't do anything and to take it into service. I just dropped the car off again today and they told me the parts need to be ordered and it will be longer than a week.
In other words I have gone out of my way multiple times rearranging my schedule to accommodate Tesla Service for the past 2 months with absolutely zero resolution. A complete exercise in futility. What peeves me in particular is the lack of communication within the company resulting in giving me the runaround and misinformation. If their internal communication was better between the service adviser and technicians we could have resolved everything in one visit, not four.
I am curious if others have received similar treatment with Tesla and if in the long run they were able to further compensate you for your time and all the unnecessary miles added to your car in the process. Thanks!