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Poor Local Support

Discussion in 'Model S: Ordering, Production, Delivery' started by peeg67, Feb 5, 2017.

  1. peeg67

    peeg67 Member

    Joined:
    Jan 29, 2017
    Messages:
    6
    Location:
    Trenton, NJ
    I took delivery about 2 weeks ago and have muddled through the manual... I have lots of questions but the delivery specialist takes days to respond to calls or emails, didn't tell me about things such as extended warranties, optimal battery charging (found it in the manual) and when I didn't get the update (8.0) he told me to "wait" (maybe right) but I called a different service and they pushed it to me immediately after checking my car log, said my VIN was to have gotten it. How do I go about getting decent support moving forward without cluttering up this board (promise not to!!). Great car but it seems that as soon as I signed on the dotted line and gave a check the experience has not been good, and I need them for help moving forward as things roll out - I'm not sure where to turn. Thanks for your help!
     
  2. Tam

    Tam Active Member

    Joined:
    Nov 25, 2012
    Messages:
    2,365
    Location:
    Visalia, CA
    For service, may be Service Center is a better choice than a Delivery Specialist.
     
    • Like x 1
  3. freeewilly

    freeewilly Member

    Joined:
    Jul 22, 2015
    Messages:
    451
    Location:
    Brea, CA
    Asking on this forum will get response much faster than contacting Tesla
     
    • Like x 1
  4. jeffro01

    jeffro01 Active Member

    Joined:
    Jan 30, 2013
    Messages:
    1,681
    Location:
    SF Bay Area
    We're happy to help. Please feel free to ask any question(s) you have. I'm sure we'll get you squared away...

    Jeff
     
  5. brkaus

    brkaus Active Member

    Joined:
    Jul 8, 2014
    Messages:
    1,797
    "Clutter" away. No one here minds, esp if you try to do a search first and need to ask clarifying questions.
     
  6. peeg67

    peeg67 Member

    Joined:
    Jan 29, 2017
    Messages:
    6
    Location:
    Trenton, NJ
    Thanks Jeff. Problem is, I'll still need "hands-on" help with things like autopark (when available - mine is HW2 so it's Not available yet) and things like that. They're not things, though, that the local service center can answer as they don't drive the cars (although they were nice). Quick question though - I've got HW2, Firmware 8.0, autopilot up to 45mph (doesn't work on any roads around here), using cruise control, it shows the car ahead all over the road (and off the road) yet it's not - it's on the road. Also, it never shows car to the left and right. Does that only show on autopilot?
     

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