I hear not everybody is thrilled with Tesla service. I thought I would share my positive experience.
Service request included three items: install winter tires, airbag recall service, and stuck sunroof repair.
I dropped the car off on Monday afternoon. I was in and out in 15 minutes with a newer loaner. At the time, the service specialist could not know what the sunroof problem would turn out to be so they could not give me an estimate on when all the items would get addressed, primarily due to a needed part not being in stock.
Therefore, I did not even bother to check my messages until Wednesday evening when I discovered that the car was ready for pickup Tuesday evening. Again, I was in and out in 10 minutes on Thursday morning.
Admittedly, I prefer low-touch service experience and this was as low-touch as it could get. I scheduled in the app, then rescheduled because of a conflict. I was notified the car was ready via a text. The three people I spoke to all knew what they were doing. The service specialist noticed that I was installing winter tires, and requested the person handling the loaner to please find a loaner with winter tires. Nice!
I hope my positive experience at the service center continues.
I have yet to have a negative service experience in 4 years of ownership and 94K miles of driving.
To contrast with ICE car service experience:
I always felt they were pushing to jack up my service bill. One even insisted that they would not let me drive off the with the car unless I agreed to the "suggested" repairs. But they were almost always "more friendly" than Tesla service folks.
Just my 1c.
Service request included three items: install winter tires, airbag recall service, and stuck sunroof repair.
I dropped the car off on Monday afternoon. I was in and out in 15 minutes with a newer loaner. At the time, the service specialist could not know what the sunroof problem would turn out to be so they could not give me an estimate on when all the items would get addressed, primarily due to a needed part not being in stock.
Therefore, I did not even bother to check my messages until Wednesday evening when I discovered that the car was ready for pickup Tuesday evening. Again, I was in and out in 10 minutes on Thursday morning.
Admittedly, I prefer low-touch service experience and this was as low-touch as it could get. I scheduled in the app, then rescheduled because of a conflict. I was notified the car was ready via a text. The three people I spoke to all knew what they were doing. The service specialist noticed that I was installing winter tires, and requested the person handling the loaner to please find a loaner with winter tires. Nice!
I hope my positive experience at the service center continues.
I have yet to have a negative service experience in 4 years of ownership and 94K miles of driving.
To contrast with ICE car service experience:
I always felt they were pushing to jack up my service bill. One even insisted that they would not let me drive off the with the car unless I agreed to the "suggested" repairs. But they were almost always "more friendly" than Tesla service folks.
Just my 1c.
