Hi all,
Looking for a little wisdom here. I picked up my sr+ August 26th in Oakville. I immediately dropped it off for ppf/ceramic and picked it up again on August 29th.
When I picked it up, I was observing the ppf and ceramic work when I noticed a protrusion (not a dent, but a raise) on the front hood. The hood is double sided with metal in this particular area. I immediately booked a service appointment, which just so happened to be today.
In this area of the hood it is nearly impossible for something to have 'poked at it from below' as the service center claims.
I was offered to 'split the difference' with them for something they I clearly could not have caused. In the end, I left with the work undone and waiting for someone more senior to review the issue, but I am not holding my breath.
During our conversation, I was asked why I didn't notice at delivery, why I didn't follow up with my delivery advisor (met her once, don't remember her name, don't have a card). With all of this, I felt like they were just looking for ways to get out of it. Did I follow their procedure perfectly? I guess not, but no one told me what it was! I did what I thought was preferred and booked an appointment.
Any thoughts or recommendations on how to remedy would be appreciated. I really like Tesla and have been planning on getting the model Y as our next SUV vehicle but this sort of customer service experience definitely makes me think twice. Thanks!
Looking for a little wisdom here. I picked up my sr+ August 26th in Oakville. I immediately dropped it off for ppf/ceramic and picked it up again on August 29th.
When I picked it up, I was observing the ppf and ceramic work when I noticed a protrusion (not a dent, but a raise) on the front hood. The hood is double sided with metal in this particular area. I immediately booked a service appointment, which just so happened to be today.
In this area of the hood it is nearly impossible for something to have 'poked at it from below' as the service center claims.
I was offered to 'split the difference' with them for something they I clearly could not have caused. In the end, I left with the work undone and waiting for someone more senior to review the issue, but I am not holding my breath.
During our conversation, I was asked why I didn't notice at delivery, why I didn't follow up with my delivery advisor (met her once, don't remember her name, don't have a card). With all of this, I felt like they were just looking for ways to get out of it. Did I follow their procedure perfectly? I guess not, but no one told me what it was! I did what I thought was preferred and booked an appointment.
Any thoughts or recommendations on how to remedy would be appreciated. I really like Tesla and have been planning on getting the model Y as our next SUV vehicle but this sort of customer service experience definitely makes me think twice. Thanks!