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Post delivery minor repair query

Discussion in 'The UK and Ireland' started by interbear, Sep 30, 2019.

  1. interbear

    interbear Member

    Joined:
    May 27, 2019
    Messages:
    671
    Location:
    Monmouthshire, UK
    Hi all - 24 hours in and loving my Model 3. I noticed a small paintwork scratch on collection in Birmingham yesterday, which they logged. Today I had a detailer run his eye over the car and spotted a small dent in the chrome window trim. No idea how I missed it yesterday but hey ho. So that’s 2 issues, not too bad I suppose given some of the stories I’ve read.

    Not entirely sure of the process to get these fixed though. So I decided to submit both of them as a service request via the Tesla app. Next availability in Bristol is end October. My assumption is that Tesla will fix both of these with no payment required. At the point I submitted the service request I’d done 103 miles but 90 miles of that was driving home from Birmingham.

    Is this the right process? Anything else I should be doing?
     
    • Like x 1
  2. TheEVadvisor

    TheEVadvisor Member

    Joined:
    Jun 4, 2019
    Messages:
    92
    Location:
    UK
    that's the right process. They should fix this without any quibbles, try and loop in your sales advisor if possible.
     
    • Like x 1
  3. interbear

    interbear Member

    Joined:
    May 27, 2019
    Messages:
    671
    Location:
    Monmouthshire, UK
    Thanks. Although I didn’t really have a sales advisor as it was all done online.
     
  4. TheEVadvisor

    TheEVadvisor Member

    Joined:
    Jun 4, 2019
    Messages:
    92
    Location:
    UK
    Fair enough. make sure you log it as a "defect"
     
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