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Post-Delivery Servicing

jpho

New Member
Apr 8, 2021
2
0
CA
So I took accepted delivery of my MY today (4/8/21). It was delivered via Home Delivery and I did my inspection and found some issues. I’ve made my service appointment but it’s not until 2 weeks out.

From what I understand, I have 100 miles to report issues for them to rectify. Since my appointment is so far out, should I not drive past the 100 miles until it’s all fixed up? Or is it fine to continue normally driving it?
 

Jjrss

Member
Mar 9, 2021
240
152
Tacoma
So I took accepted delivery of my MY today (4/8/21). It was delivered via Home Delivery and I did my inspection and found some issues. I’ve made my service appointment but it’s not until 2 weeks out.

From what I understand, I have 100 miles to report issues for them to rectify. Since my appointment is so far out, should I not drive past the 100 miles until it’s all fixed up? Or is it fine to continue normally driving it?
You have up to 100 miles or 24 hours (which ever comes first) to report all issues that will be covered at no cost if the issue is actually "out of spec".

Service appointment date doesn't void this agreement. Once 24 hours or 100 miles are driven after delivery you lose the chance to report more issues, however the car us still under warranty, so they'll cover anything other than what they consider typical wear and tear.
 
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UT4EVER

Member
Jun 22, 2020
166
121
Georgia
They fixed an issue for me 6 months after delivery. I wouldn’t worry about it if it’s an obvious production issue..... Not like a scratch after 2k miles.
 
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Automobilist

Member
Feb 18, 2021
59
53
Orange County, CA
As long as you submitted your ticket with all issues documented within the 100 miles you can drive as much as you’d like.

Also keep in mind the 100 miles thing is more critical for the kind of issues that would look like something that could have happened after delivery or wear and tear (for example chips/scratches in the paint, fingerprints on headliner, wheel damage, etc). These are the kind of things that it is important to document early because in a couple of weeks no one can tell if they came with the car or happened after you took ownership.

Other issues that are more warranty issues (like a seat not working correctly, or a non-functional port), you could report later if you notice them later as those would be treated as warranty repairs.
 
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jpho

New Member
Apr 8, 2021
2
0
CA
You have up to 100 miles or 24 hours (which ever comes first) to report all issues that will be covered at no cost if the issue is actually "out of spec".

Service appointment date doesn't void this agreement. Once 24 hours or 100 miles are driven after delivery you lose the chance to report more issues, however the car us still under warranty, so they'll cover anything other than what they consider typical wear and tear.

As long as you submitted your ticket with all issues documented within the 100 miles you can drive as much as you’d like.

Also keep in mind the 100 miles thing is more critical for the kind of issues that would look like something that could have happened after delivery or wear and tear (for example chips/scratches in the paint, fingerprints on headliner, wheel damage, etc). These are the kind of things that it is important to document early because in a couple of weeks no one can tell if they came with the car or happened after you took ownership.

Other issues that are more warranty issues (like a seat not working correctly, or a non-functional port), you could report later if you notice them later as those would be treated as warranty repairs.
Thank you!
 
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