Post outage reporting

[zƬesla]

Just had what appears to be a brief (~5 minute) outage. During the outage, the Tesla app showed no grid however it also showed the house consuming a lot more power than it normally does (even in peak conditions). Now, post outage, the Tesla app shows grid back but the solar # seems to be stuck at the same value as just before the outage. Connecting to the TEG directly via web shows no energy flowing and the battery at 100%. As the inverters are on and the house is consuming power, there should be power flow. Anyone encounter this before? Do I need to contact Tesla or will things reset on their own?

 

[zƬesla]

Now the Tesla app is also not showing any power flow although we clearly have power and are generating energy.

 

[getakey]

try resetting the TEG

 

[zƬesla]

Don’t I lose power if resetting TEG? Or is that only if grid is out?

Also in case it matters looks the app updated on my phone earlier today.

 

[getakey]

only lose power if grid was also out

 

[buckweet1980]

My app never reports the correct information.. I've given up on and am using another device called Sense for more accurate information.

 

[gpez]

I had something similar happen to me last week - app just started reporting no power production or consumption. I believe the TEG was updating something and was rebooting as after a few minutes things came back online and haven't had a problem since.

 

[zƬesla]

Still no flow in app or web. What’s the process for resetting the TEG? I see a single hole when I open the outer panel with a reset label and a blinking red-bluish light inside. Do I just insert something through? Does it need to be held in or is a momentary push/click sufficient?

 

[getakey]

yes - push that button. Momentary push works

 

[zƬesla]

Ended up calling Tesla support this am and they had me walk through a full powerdown of everything including the grid, wait 5 minutes, then turn everything back on. That did the trick. Next time I'll try just doing the TEG reset first.

 

[jboy210]

Ended up calling Tesla support this am and they had me walk through a full powerdown of everything including the grid, wait 5 minutes, then turn everything back on. That did the trick. Next time I'll try just doing the TEG reset first.

The old 5-minute wait. Seems that is baked into electrical systems. They treat everything less than 5 minutes as a "momentary" problem and often ignore the change in state.