Postponed delivery at Fremont Delivery Hub

[aspushkin]

Hi! Went to pick up a blue AWD LR today at Fremont Delivery Hub (there is another pickup spot at the factory, btw) around 6:30pm today. CS person was nice, admitting all the flaws (you know we are known for bad quality)
Inspected externally without accepting a delivery. Major things are:
- driver side doors paint is quite orange peely
- misaligned taillights (charging port was flush on both sides btw!)
- driver rear wheel well black trim was pretty off
- front bumper was badly scratched
- passenger rear door was lower

because of the scratch, they pulled it back to check, and texted that delivery is postponed until tomorrow. Gonna replace the bumper.

I haven't accepted the delivery and didn't pay for the car yet.
My question is: had anyone successfully fixed the door misalignments at their service visit? CS person told me it's likely within the spec, but he admitted he is not a technitian so can't tell for sure. Doors positions are clearly off, see pictures.

Maybe I should reject it?

 

[Watts_Up]

My question is: had anyone successfully fixed the door misalignment at their service visit?
CS person told me it's likely within the spec, but he admitted he is not a technician so can't tell for sure.
Doors positions are clearly off, see pictures.
Maybe I should reject it?

There are many YouTube videos showing how to correct a door alignment. This is typically a body shop job.

See the first one I found: Car door alignment and adjustment tool demonstration from amazon

2018 TESLA MODEL 3 | FRONT DOOR ALIGNMENT​

I understand your frustration, but everything seems cosmetic and can be fixed.

Can you check also if all the seats and windows work correctly?

It is difficult to find any real problem without driving it,
but I don't see too much reason to reject it if they are willing to fix everything.

It is interesting that you were able to see your car before you paid for it.

This car is in high demand. If you reject it, it might take sometime before getting another one.

 

[aspushkin]

Thanks. I am aware of (and correct a door position on my honda accord 2000, lol by playing with hinge and lock position), but I wonder if service call is gonna do that for me or I need to get a bodyshop willing to fix and pay for it? Had anyone fixed the doors by tesla after accepting the delivery, or those are just promises?

 

[raggedy]

high demand? buyers are getting a car 4 days after placing an order, so evidence shows that the Y demand isn't as high as we all initially thought. When I placed my order in March I thought it would be a year before I saw my Y. My car was ready for delivery at the beginning of June.
I read more posts about Tesla reps calming flaws to be "within spec." Seems to be the key phrase now to tell customers to suck it up and accept the flaws.

 

[Watts_Up]

high demand? buyers are getting a car 4 days after placing an order,
so evidence shows that the Y demand isn't as high as we all initially thought.
When I placed my order in March I thought it would be a year before I saw my Y.
My car was ready for delivery at the beginning of June.
I read more posts about Tesla reps calming flaws to be "within spec."
Seems to be the key phrase now to tell customers to suck it up and accept the flaws.

With the current economy not yet starting, I imagine that people who are ending a lease might be looking for a replacement,
but if you own a car the resale value took a bit hit recently, so better waiting a little bit more in this case.

 

[raggedy]

ALL car sales took a hit with Covid.
Tesla is scrambling to get as many cars out the door before 1/4 end, quality be damned.

My "demand" for my order is put on hold too thanks to Covid. I don't need to park 62k dollars in my garage for decoration, and the poor quality of the MY in its infancy has me turned off. I'm probably more demanding and particular about spending my hard earned cash and expecting high quality than some others....

 

[Balthezor]

It blows my mind that they thought they could sell that car. Do the quality control department need to be retrained? Open your eyes is the first step. This is absurd.

 

[Relayer]

All the alignment stuff can be fixed fairly easily. It's the scratches and the orange peel that's a real problem.
I'm supposed to pick up blue/black tomorrow. Definitely fretting, and I'm not even that picky of a customer.
What's your vin?

 

[aspushkin]

All the alignment stuff can be fixed fairly easily. It's the scratches and the orange peel that's a real problem.
I'm supposed to pick up blue/black tomorrow. Definitely fretting, and I'm not even that picky of a customer.
What's your vin?

I was planning on doing a PPF, but yea that orange peel is funky.. VIN is 13XXX

 

[aspushkin]

Lol, went to pick it up today and found a cracked roof glass. Rejected this one completely.

 

[raggedy]

Wait, so YOU had to find the cracked glass? The selling agent actually presented the car to you to buy?

wow

 

[aspushkin]

Wait, so YOU had to find the cracked glass? The selling agent actually presented the car to you to buy?

wow

It wasn’t visible from outside as roof is tinted. But yea, i found it. They offered to accept the delivery and get it fixed but thanks, no. Agents are nice and professional, the opposite of the phone people I dealt with.

 

[aspushkin]

Okay, so after refusing the one yesterday, offered them to be willing to get another AWD LR, red or blue, for the same price, or any of those with induction wheels with a discount. My offer is valid today only.

Just got a call that they found another one similar blue/black AWD LR with gemini, new VIN is 16xxx. Will see how that goes..

 

[Ghanziang]

This kind of makes me want to try and arrange for one at the end of quarter. The shuffling going on in this thread is amazing.

 

[aspushkin]

Finally accepted the delivery. No big issues, some marks on driver door hinge, delivery person documented. Like the car!

 

[blissdancer]

high demand? buyers are getting a car 4 days after placing an order, so evidence shows that the Y demand isn't as high as we all initially thought. When I placed my order in March I thought it would be a year before I saw my Y. My car was ready for delivery at the beginning of June.
I read more posts about Tesla reps calming flaws to be "within spec." Seems to be the key phrase now to tell customers to suck it up and accept the flaws.

There are a lot more orders for the RWD Tesla Y than either version of the AWD.