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Power steering issue

Discussion in 'Model S' started by Az_Rael, Aug 1, 2017.

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  1. Az_Rael

    Az_Rael Supporting Member

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    So the new to us P85D had it's first issue this morning. Mr Az_Rael backed it out of the driveway then said the power steering doesn't feel right. We reset both screens and he tried to drive it around the block, but no luck. I backed it out and it feels like the power steering is intermittent. It's loose, then super tight, then loose again. No error messages.

    The tow truck is on its way now and Mr Az_Rael took our truck to the airport to make his flight. (My car is at the tint shop getting tint and a few pieces of wrap replaced) There was no way I was going to drive it like that all the way down to Van Nuys.


    Sigh. So is this a common problem?
     
  2. Az_Rael

    Az_Rael Supporting Member

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    Rode into Van Nuys with the tow truck driver, who was a big Tesla fan with a Model 3 reservation.

    Car was still acting up when I dropped it off at service so they were able to see what I was talking about. Will update the thread with my results in case someone else has this issue.

    20170801_111550.jpg
     
  3. AmpedRealtor

    AmpedRealtor Well-Known Member

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    Why do you refer to yourself in the third person in your original post? lol
     
  4. Az_Rael

    Az_Rael Supporting Member

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    LOL, I wasn't using the 3rd person, I am MRS Az_Rael, so I was referring to my husband in an amusing manner using my forum name.
     
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  5. Az_Rael

    Az_Rael Supporting Member

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    Heard back from Tesla today. They have to keep my car the rest of the week while it waits for a harness. I asked what was replaced and they said the universal joint for the power steering and a piece of the front harness.

    Not sure what the full story is. Probably won't get details until I can pick the car up, unfortunately.
     
    • Informative x 1
  6. Az_Rael

    Az_Rael Supporting Member

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    Keeping this thread updated just in case someone else has this problem in the future.

    Tesla called and it sounds like the car will be done this afternoon. After finally getting someone on the phone, I was able to get a partial list of what was fixed.

    - removed and replaced power steering rack
    - performed 4 wheel alignment
    - replaced front tie rod
    - replaced shaft steering column
    - replaced front fascia harness.


    Which all sounds like a LOT of work on a car we have owned 3 days. Seems like that CPO inspection sheet they refused to provide might have been good to see.

    I will post all the final details once we get the car back and have the service order in hand.
     
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  7. Petra

    Petra Member

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    Aww, maybe our cars became friends while they were both down there!

    I'm certainly interested in hearing the final details, because that's a pretty strange problem (especially with it not throwing codes).

    Our 70D has been down there for over 3 weeks... got a text today saying it's all done... but that's the 3rd time they've said that in 3 weeks, so we'll see.
     
  8. Az_Rael

    Az_Rael Supporting Member

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    3 weeks! That is terrible. Do you usually go to the Van Nuys service center - if so how do you like it? We had been using Burbank, but the fact that Van Nuys is open an extra hour later in the evenings was making me think of switching to them.
     
  9. Petra

    Petra Member

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    Yeah, I usually go to Van Nuys and the people are well meaning and pretty easy to work with... I gave Burbank a shot once but my grey seats came back dirty twice (fronts were dirty, took it into the back to clean it, then rears were dirty), they put something heavy and flat on the passenger seat bolster (crushed it... it mostly returned to form, though), and they put a small rip in my first replacement upper dash piece. I switched to Van Nuys after that.
     
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  10. Az_Rael

    Az_Rael Supporting Member

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    Picked the car up today! Below is what all they had to replace:
    20170805_124522.png 20170805_124558.png
     
    • Informative x 1
  11. dragoljub

    dragoljub Member

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    Glad you got it resolved. I would love to know what this would cost out of pocket. Did they give you a price sheet with the cost?
     
  12. Az_Rael

    Az_Rael Supporting Member

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    Nope, just listed as $0 under warranty. I would have been interested in that info as well.
     
  13. KAVo

    KAVo New Member

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    I seem to have same problem with my MS 90D after 42.000km and 20 months. The service center here in Austria has ordered spares (3+ weeks delivery time!) and told me that the steering column needs to be replaced. I was told I can still drive but driving feels scary because at low speeds the steering doesn't center. I will keep you posted.
     
    • Informative x 1
  14. Chasedrgc1223

    Chasedrgc1223 Nearly Insane

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    Wow this is interesting to come across. My 2015 85D just had it's steering column replaced as the power steering just did not feel right at low speeds. Anyone else have similar issues?
     
    • Informative x 1
  15. Olle

    Olle Member

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    This has already happened twice on my -16 S. First time when the car was about four months old. Symptom was rattle from the frunk area. Rack was replaced under warranty. A few weeks later it happened again, this time you could hear a clunk when turning the wheel. Never happened to my -12 MS that I drove 48K miles so probably not caused by my driving style. I think these racks are made by ZF in Germany, not positive though.
     

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