Tesla Motors Club
I reserved a Powerwall 1 on the day it was announced. I heard nothing from Tesla. On the day Powerwall 2 was announced, I reserved two of them, and heard nothing.. until today, a Sunday.
SolarCity called me and asked a bunch of questions to which they should have known the answers. For instance, "did you place a reservation online?" and "did you pay a deposit when you did?" She also asked if I had contacted them about the solar roof or Powerwall.
However, the most annoying part is that she asked if I'd like to be added to the waiting list. I told her my assumption, which was that reserving online put me on the waiting list. That's not the case. Her phone call put me on the waiting list, in whatever order I happen to have been contacted. She excused this situation by saying that the Tesla-SolarCity merger caused some delays. So be it, I guess.
Anyway, fair warning to anyone with a deposit: you are not on the waiting list. I'd call SolarCity and figure out how to escalate yourself onto that list.
SolarCity called me and asked a bunch of questions to which they should have known the answers. For instance, "did you place a reservation online?" and "did you pay a deposit when you did?" She also asked if I had contacted them about the solar roof or Powerwall.
However, the most annoying part is that she asked if I'd like to be added to the waiting list. I told her my assumption, which was that reserving online put me on the waiting list. That's not the case. Her phone call put me on the waiting list, in whatever order I happen to have been contacted. She excused this situation by saying that the Tesla-SolarCity merger caused some delays. So be it, I guess.
Anyway, fair warning to anyone with a deposit: you are not on the waiting list. I'd call SolarCity and figure out how to escalate yourself onto that list.