@getakey I view Powerwall ownership akin to owning a vintage vehicle; it is great when it runs, and when it has an issue, it will require intervention on my part. Tesla's customer service isn't the worst, but we all agree that there is room for improvement. (I have ongoing issues with several other companies, all minor, but they range from a company that does not answer its phones, one that hides its contact information, and one that only list an email, that it doesn't answer. My favorites so far are "well we sold that product line, so not our problem, and no we can't tell you who or what the buyer's contact information is", and an all day long recording of "our staff is on a training break now, please call back later", over many days, and when I finally got through a representative said that the recording was their lunch break.(for hours? Somebody knows how to work the system on their end...))
@taphil My bottom line is to call Tesla daily, or at least 3-4 times a week. Be polite, and ask for status. Every so often, I get a customer service representative that is on the ball and moves mountains. Totally luck of the draw.
Where it counts on performance, and once we got the installation issues sorted, the Powerwalls have been great. I went into the purchase knowing, from the collective experiences here, that any customer service issues were going to be hands on, and they have been.
All the best,
BG