Powerwall+ got stuck in Self-Consumption model and not able to export after PTO

[qlin]

so disappointed with Tesla support. in the past 2 months i have called tens of times but still my fundamental problems is not solved yet.
Set aside all other issues I have experienced, ( wrong registration; registered to different person; Tesla apps stuck in PRE-PTO..... etc ), now my Tesla Apps shows everything OK ( no PRE-PTO warning any more ) , but when I log into the Gateway webpage, it still shows self-consumption mode, so once the battery is full , the system just stop producing , or scale down to match consumption, instead of exporting to the grid, which is the whole point of NEM... i am on 21.39.1 FW and latest tesla Apps

Please help, if you know how to fix or how shall I escalate.
calling them almost every other day, no useful info at all. keep telling me Tier2 is reviewing.

 

[jjrandorin]

There is no other solution other than to keep calling them. The self consumption mode thing is a setting that tesla makes on the system.

 

[go_solar]

I'm also having the same issue even after 10 days after activation, I'm keep on calling, sending emails, etc. Not much help. Spent $40k and getting very low production. Frustrating.

 

[qlin]

I'm also having the same issue even after 10 days after activation, I'm keep on calling, sending emails, etc. Not much help. Spent $40k and getting very low production. Frustrating.

share your pain. Last night my system upgraded to 21.44 I kind of see some behavior changes and having my fingers crossed.
will update after my battery changed to full.

 

[qlin]

21.44 fixed ny problem.

although the gateway wifi page still show the mode as 'self-consumption' , it can export to grid after battery charged to full .

 

[vms619]

21.44 fixed ny problem.

although the gateway wifi page still show the mode as 'self-consumption' , it can export to grid after battery charged to full .

Hi, I am having the same issue here. Before PTO my system was at peak doing 5.5kw and after PTO it’s still at 5.5kw. My system is a 10.8kw.
Sunny days here in California, no blocking of anything. I can export. Gateway shows self consumption mode and I believe this is the reason why the solar panels are not producing at full capacity

 

[h2ofun]

Hi, I am having the same issue here. Before PTO my system was at peak doing 5.5kw and after PTO it’s still at 5.5kw. My system is a 10.8kw.
Sunny days here in California, no blocking of anything. I can export. Gateway shows self consumption mode and I believe this is the reason why the solar panels are not producing at full capacity

I have a 30kw system, and am peaking about 10 KWh. Normal for this time of year with the sun angle so low.