Powerwall " is no longer in your Tesla account"

[liuping]

I got this today when checking the power wall from my phone (and my wife's and my iPad):

I logged out and tried to log back in but it fails. I can login into my Tesla account from a web browser and it's working fine.

I login into the power wall directly from a web browser and its running.

Is anyone else having issues today (or on other days)? or if it just something wonky with my account?

 

[YYZ QQ]

Which iOS app version are you running? iOS app V3.3.2 was just released and may either fix or cause your issues

 

[liuping]

It finally let me log back in and the Powerwall is back on my account.

 

[liuping]

Which iOS app version are you running? iOS app V3.3.2 was just released and may either fix or cause your issues

I have 3.3.2. It was working fine on my phone yesterday.

It broke on 3 separate devices. They were all on 3.3.2. I updated yesterday morning on my phone, but my wife's and the iPad autoupdated sometime overnight. so maybe a logout and log back in is needed after the version change.

 

[cwied]

Since my Powerwall upgraded to 1.12.0 last week, I'm getting "Powerwall Connection Error" in the app, even though the local web interface says "connected to Tesla." I reran the wizard and the Powerwall self-registration with no effect. Tesla Powerwall Support has not yet called me back on the issue.

 

[MattMatt]

I got this today when checking the power wall from my phone (and my wife's and my iPad):
View attachment 284263

I logged out and tried to log back in but it fails. I can login into my Tesla account from a web browser and it's working fine.

I login into the power wall directly from a web browser and its running.

Is anyone else having issues today (or on other days)? or if it just something wonky with my account?

I got this for my car this morning also. Think Tesla was doing some backend server work.

 

[jrreno]

Same behavior here but I am not having any issues now. I also have been upgraded to 1.12.0

 

[Bigtanuki]

I got this today when checking the power wall from my phone (and my wife's and my iPad):
View attachment 284263

I logged out and tried to log back in but it fails. I can login into my Tesla account from a web browser and it's working fine.

I login into the power wall directly from a web browser and its running.

Is anyone else having issues today (or on other days)? or if it just something wonky with my account?

I saw the same thing this morning. I ended up running the wizard and it seemed to solve the issue.

 

[Amabreu]

I saw the same thing this morning. I ended up running the wizard and it seemed to solve the issue.

What wizard are you referring to? My Power Wall was activated last Monday and I can see its activity through the MySolarcity.com website, but it does not show up on my Tesla app. I appreciate any suggestions. Thanks.