We're away from home for a long road trip and discovered our 4 PowerWalls appear to be offline. The Tesla app shows 4x PowerWalls and 0% charge. The Power Flow charts show that no energy has gone into or out of the PowerWalls for the past 6 days. The last time the PowerWalls had any activity, they appeared to be charging and likely got to 100% charge mid-day - and after that - nothing.
I logged into the installer interface using the Gateway's web portal - and the diagnostics indicate the CAN bus is not communicating with any of the 4 PowerWalls.
Unfortunately, I'm not at home right now - so only have remote access via the app and the web interface. I tried turning the system off and then back on using the web interface - and that didn't do anything.
I called Tesla - and they indicated they aren't able to do anything remotely - they don't have any way to get the Gateway to reboot remotely (seems like a design flaw!) - the only way is to use the reset button on the Gateway panel.
Has anyone else seen this issue - and resolved it?
Has anyone figured out a way to reboot the Gateway remotely?
Tesla said they couldn't help until I was back home - and had physical access to the equipment.
I plan to first power cycle all 4 PowerWalls - and then do a reset on the Gateway.
If that doesn't correct the problem, then I'll do a full power shutdown - turn off all 4 PowerWalls, through the breakers for the solar panels & PowerWalls and disconnect the grid power from the Gateway (which will also shutdown our house) - and wait 10 minutes before starting everything back up.
And if that doesn't fix it, then we may have a hardware issue requiring a service visit.
Really unfortunate that Tesla doesn't at least provide a "reboot" command through the Tesla app or the Gateway web interface (at least through the installer page)...
I logged into the installer interface using the Gateway's web portal - and the diagnostics indicate the CAN bus is not communicating with any of the 4 PowerWalls.
Unfortunately, I'm not at home right now - so only have remote access via the app and the web interface. I tried turning the system off and then back on using the web interface - and that didn't do anything.
I called Tesla - and they indicated they aren't able to do anything remotely - they don't have any way to get the Gateway to reboot remotely (seems like a design flaw!) - the only way is to use the reset button on the Gateway panel.
Has anyone else seen this issue - and resolved it?
Has anyone figured out a way to reboot the Gateway remotely?
Tesla said they couldn't help until I was back home - and had physical access to the equipment.
I plan to first power cycle all 4 PowerWalls - and then do a reset on the Gateway.
If that doesn't correct the problem, then I'll do a full power shutdown - turn off all 4 PowerWalls, through the breakers for the solar panels & PowerWalls and disconnect the grid power from the Gateway (which will also shutdown our house) - and wait 10 minutes before starting everything back up.
And if that doesn't fix it, then we may have a hardware issue requiring a service visit.
Really unfortunate that Tesla doesn't at least provide a "reboot" command through the Tesla app or the Gateway web interface (at least through the installer page)...