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Pre-Delivery Issues

Msd801

Member
May 24, 2020
26
6
Utah
I’m awaiting delivery on a new to me Model X from Tesla and I just received a message from the delivery department that my vehicle has arrived in my city (early!) and some issues where discovered during inspection. The message goes on to say they are waiting for details from the service center about when the repairs will be completed and will get back to me. I responded to the texting asking for more details but have yet to get a response.

Has this happened to anyone else? I would imagine I entitled to some detail? I also realize it could be some small issues or something significant. I certainly acknowledge this happens with every brand of used car and most times you are not made aware but for some reason I’m slightly worried now.
 

ericw

Member
Dec 11, 2014
9
7
Southern California
Congratulations! They should definitely let you know if you ask. I had the same situation a few years ago for my Model X and the delivery specialist was very upfront about it. Maybe give your SA a call? Is it a refreshed Model X?
 
Sep 23, 2020
457
395
Sacramento CA
I’m awaiting delivery on a new to me Model X from Tesla and I just received a message from the delivery department that my vehicle has arrived in my city (early!) and some issues where discovered during inspection. The message goes on to say they are waiting for details from the service center about when the repairs will be completed and will get back to me. I responded to the texting asking for more details but have yet to get a response.

Has this happened to anyone else? I would imagine I entitled to some detail? I also realize it could be some small issues or something significant. I certainly acknowledge this happens with every brand of used car and most times you are not made aware but for some reason I’m slightly worried now.
Welcome to the bewildering world of Tesla. In particular, the bewildering pre-owned world of Tesla.

It sounds like the car has arrived at your nearby service center. I would drop by - unannounced - and ask to see the car in its current state.

If they refuse to show it to you - that's a problem - and I would turn around and cancel your purchase.
 
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Msd801

Member
May 24, 2020
26
6
Utah
Unfortunately I’m out of the country until Monday and even then the SC is 60 minutes or so from me so I’ll have to hope that I get more details and it turns out to be no big deal.

I guess worse case I could always refuse delivery.
 
Sep 23, 2020
457
395
Sacramento CA
Unfortunately I’m out of the country until Monday and even then the SC is 60 minutes or so from me so I’ll have to hope that I get more details and it turns out to be no big deal.

I guess worse case I could always refuse delivery.
In that case - if you're out of the country - don't worry about it and enjoy wherever you may be.

I really try to stay away from cliches - but you are in the driver's seat of this transaction - so just make sure everything is done to your satisfaction prior to taking that key fob.
 

Msd801

Member
May 24, 2020
26
6
Utah
Thanks, a complete and total overreaction on my part it seems.

I spoke with the delivery department, two minor things(scratch and floor mats)and two so-so things; second row seat motors making a high pitch whine (checking and addressing) and door handle not flush (fixing).

Seems Tesla maybe is trying to avoid delivery issues 🤞🏼🤞🏼
 
Sep 23, 2020
457
395
Sacramento CA
Thanks, a complete and total overreaction on my part it seems.

I spoke with the delivery department, two minor things(scratch and floor mats)and two so-so things; second row seat motors making a high pitch whine (checking and addressing) and door handle not flush (fixing).

Seems Tesla maybe is trying to avoid delivery issues 🤞🏼🤞🏼
OK - not a bad list at all. The door handles can be a real bug-a-boo (I've had 3 handle repairs on 2 different doors at this point) - but the other items seem pretty mild indeed.
 
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