Anybody else bought a used Tesla that isn't actually located where the website stated at the time of purchase?
I'm trying to buy my wife a pre-owned Model S as a placeholder until her Y is built. We ordered a 2016 MS on 12/31 showing it was 2 hours away in Charlotte, NC. Great, I'll rent a car, grab it and be home with her new (to us) wheels by dinner. Wrong...it took days to get assigned a sales adviser who then informed me the car was actually in Orlando. After laughing at his suggestion that we pay $2K for transport and showing screenshots of the listing before purchase, Tesla management agreed to move it.
Several days later I got another generic email from an inside delivery adviser. No contact phone number or real information, just something like "Welcome to Tesla." After multiple attempts at getting a delivery date from her, with email responses every 24-72 hours, I started looking for a different vehicle. We found another 2016 with AP2, sunroof, less miles, and perfect color combo. I called the sales adviser and asked the process to switch into this vehicle. He said it was no problem, just email him a request to cancel and click the buy button on the replacement.
Car number 2 showed a location of Sanford, FL. Luckily I'm heading down there for work in two weeks so I planned to drive it back to NC. Welp, just received another Welcome to Tesla email sating this car is actually in St Louis and we'll need to pay $2K to move it!?!? The adviser said his manager will not likely bend on the transport fee and admitted the systems aren't updating vehicle location correctly.
This whole experience brought back the nightmares from our Model 3 delivery but I'm shocked how difficult it is to buy an inventory used vehicle. If there is no way to speak with a human, look over the car, or take a test drive prior to purchase, the website should damn well display accurate information. Tesla can ping any vin and see it's location, but clearly has an issue sharing that database with www.tesla.com/inventory/used
By the time we get this sorted, the MY will be in production.
I'm trying to buy my wife a pre-owned Model S as a placeholder until her Y is built. We ordered a 2016 MS on 12/31 showing it was 2 hours away in Charlotte, NC. Great, I'll rent a car, grab it and be home with her new (to us) wheels by dinner. Wrong...it took days to get assigned a sales adviser who then informed me the car was actually in Orlando. After laughing at his suggestion that we pay $2K for transport and showing screenshots of the listing before purchase, Tesla management agreed to move it.
Several days later I got another generic email from an inside delivery adviser. No contact phone number or real information, just something like "Welcome to Tesla." After multiple attempts at getting a delivery date from her, with email responses every 24-72 hours, I started looking for a different vehicle. We found another 2016 with AP2, sunroof, less miles, and perfect color combo. I called the sales adviser and asked the process to switch into this vehicle. He said it was no problem, just email him a request to cancel and click the buy button on the replacement.
Car number 2 showed a location of Sanford, FL. Luckily I'm heading down there for work in two weeks so I planned to drive it back to NC. Welp, just received another Welcome to Tesla email sating this car is actually in St Louis and we'll need to pay $2K to move it!?!? The adviser said his manager will not likely bend on the transport fee and admitted the systems aren't updating vehicle location correctly.
This whole experience brought back the nightmares from our Model 3 delivery but I'm shocked how difficult it is to buy an inventory used vehicle. If there is no way to speak with a human, look over the car, or take a test drive prior to purchase, the website should damn well display accurate information. Tesla can ping any vin and see it's location, but clearly has an issue sharing that database with www.tesla.com/inventory/used
By the time we get this sorted, the MY will be in production.