I know there have been a ton of posts about how bad the used order experience has been. From poor sales people to vehicles not as described. For those searching (as I did over the past two weeks), here is our experience. Simply because I fret and worried that all the poor experiences I read about would happen to me as well! I actually had my mind made up that I was going to find our car in horrible shape and have to decide if I was going to walk away today!
The selection, ordering and buying process is just as everyone described. Difficult. We had our own pre-approval and down payment ready as soon as we selected a vehicle. However, As I read into information such as AP HW versions and MCU versions, I began to question what we were actually going to get! "Full Self Driving Capable" reads to me that its capable, but might need more "purchases" to get what we see everyone else using, and it isn't clearly described. Our sales rep was nothing but useless. My questions to here were always answered "as it says on page 3 of the email I sent on x date." Obviously if I'm inquiring, it wasn't clear. In the end, even when I talked to her on the phone, as she talked down to me, she gave misinformation. I was told we had HW3 and MCU1, but don't. Now, full self driving works and is fully up to date (I believe minus traffic lights), but now I need to jump through hoops to get the HW3. I know it comes to all of the HW2 vehicles in time, but I'm hoping sooner than later since that's how it was described.
After completion of dealing with the useless sales rep, the process was great. Communication every step of the way. Scheduled our delivery almost 5 days sooner than estimated and moved the date easily when it conflicted with my schedule. Upon arriving at the delivery center, everyone was helpful. I was a little lost and was given help every step of the way when needed it. In the end, I shouldn't have needed it. We literally pulled in, parked and watched our car drive into the parking lot with us. Called the number in our email and they unlocked the car. Everything was inside the car in an envelope for us with directions. Signed all the highlighted spots with the included pen, placed the check in the envelope with the signed docs and dropped them in a drop box. One more phone call to tell them we were done and 10 minutes later we drove away.
The vehicle (2017 Model X) was in better shape than their pictures depicted. I expected some unusual wear on one of the seats and it isn't even noticeable in person! Minor bumper chips from road debris, but fully expected! The inside and outside were freshly cleaned and detailed, and no funky smells. All of the accessories in the trunk neatly stored.
Overall, minus the horrible salesperson, the process was way better than sitting for hours at a car dealership. I have some feedback written up for the sales rep and maybe she can learn to not talk down to people, but I doubt it will go anywhere.
The selection, ordering and buying process is just as everyone described. Difficult. We had our own pre-approval and down payment ready as soon as we selected a vehicle. However, As I read into information such as AP HW versions and MCU versions, I began to question what we were actually going to get! "Full Self Driving Capable" reads to me that its capable, but might need more "purchases" to get what we see everyone else using, and it isn't clearly described. Our sales rep was nothing but useless. My questions to here were always answered "as it says on page 3 of the email I sent on x date." Obviously if I'm inquiring, it wasn't clear. In the end, even when I talked to her on the phone, as she talked down to me, she gave misinformation. I was told we had HW3 and MCU1, but don't. Now, full self driving works and is fully up to date (I believe minus traffic lights), but now I need to jump through hoops to get the HW3. I know it comes to all of the HW2 vehicles in time, but I'm hoping sooner than later since that's how it was described.
After completion of dealing with the useless sales rep, the process was great. Communication every step of the way. Scheduled our delivery almost 5 days sooner than estimated and moved the date easily when it conflicted with my schedule. Upon arriving at the delivery center, everyone was helpful. I was a little lost and was given help every step of the way when needed it. In the end, I shouldn't have needed it. We literally pulled in, parked and watched our car drive into the parking lot with us. Called the number in our email and they unlocked the car. Everything was inside the car in an envelope for us with directions. Signed all the highlighted spots with the included pen, placed the check in the envelope with the signed docs and dropped them in a drop box. One more phone call to tell them we were done and 10 minutes later we drove away.
The vehicle (2017 Model X) was in better shape than their pictures depicted. I expected some unusual wear on one of the seats and it isn't even noticeable in person! Minor bumper chips from road debris, but fully expected! The inside and outside were freshly cleaned and detailed, and no funky smells. All of the accessories in the trunk neatly stored.
Overall, minus the horrible salesperson, the process was way better than sitting for hours at a car dealership. I have some feedback written up for the sales rep and maybe she can learn to not talk down to people, but I doubt it will go anywhere.
