Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Premium connectivity ended as a leasing customer

Oh B

Member
Feb 26, 2020
11
0
Buckinghamshire
My premium connectivity has ended and I'm a leasing customer. I'd be more than willing to pay for it if anyone knows of a way to do so?

Has any other leasing customer facing this issue?
 

Akikiki

A'-Lo-HA ! y'all
Nov 26, 2012
6,511
4,868
Kaneohe, HI
Even as a leasing customer, don't you have access to the car via the Tesla app? If so, you should be able to use tesla.com and log into the Tesla account section and add a CC for for connectivity.
 

NastyNick83

Member
Nov 28, 2019
159
107
Sutton Coldfield, UK
Assume you’ve had the car over a year?

I don’t have access to my LeasePlan car at Tesla.com but do have access via the app so I’m not sure other than speaking with your lease company how you would do it?
 

Akikiki

A'-Lo-HA ! y'all
Nov 26, 2012
6,511
4,868
Kaneohe, HI
Hmmm, that's interesting. I guess that's common with leased Teslas? But the password on the app is the same password used on the Tesla account. You log in with an email address on tesla.com? (Don't tell us what it is, we don't need to know.) Unless something is unique about leased, seems if you can access via the app, should be able to access via tesla.com

Here's what I would try. Contact leasing agent/company and give them the problem. How are you suppose to pay a bill via CC for monthly if you don't have access. Tell them to pay if or figure out how you can pay it. Put the burden on them. Worth a try.
 

Oh B

Member
Feb 26, 2020
11
0
Buckinghamshire
Hmmm, that's interesting. I guess that's common with leased Teslas? But the password on the app is the same password used on the Tesla account. You log in with an email address on tesla.com? (Don't tell us what it is, we don't need to know.) Unless something is unique about leased, seems if you can access via the app, should be able to access via tesla.com

Here's what I would try. Contact leasing agent/company and give them the problem. How are you suppose to pay a bill via CC for monthly if you don't have access. Tell them to pay if or figure out how you can pay it. Put the burden on them. Worth a try.

Leasing customers have acceaa to the tesla web account but its a watered down version because the car is actually owned by the leasing company.
 

Oh B

Member
Feb 26, 2020
11
0
Buckinghamshire
What software version are you on?

My software screen has updated with one of the recent releases to show Premium connectivity included
Im on 2020.16.2.1.

My screen says 'standard connectivity included' .

I may give Tesla a call and find out if theres a way to pay outside of my lease.
 

Palros

Member
Aug 14, 2019
149
51
St neots
I have been wondering when mine was going to end. I have a SR+ which i got in November, Originally it didn't have PC, but i got it as part of the update.
My Car just says i have it, I cant see any end date anywhere.
 

davidmc

Active Member
May 20, 2019
1,601
1,744
Leicester
Im on 2020.16.2.1.

My screen says 'standard connectivity included' .

I may give Tesla a call and find out if theres a way to pay outside of my lease.
Shhhhhh, don't tell Tesla. Lets keep the "Included" bit a secret :D

Someone did mention in another Thread that Tesla were aware of this as they were having problems with Lease multi accounts (They own the car, you have the car)? and may be rectified in the summer.
 

Mister T

New Member
Aug 22, 2020
4
6
Alem
Someone did mention in another Thread that Tesla were aware of this as they were having problems with Lease multi accounts (They own the car, you have the car)? and may be rectified in the summer.

Anybody has an update about this? I am having the same issue. My lease company is the owner and they can not subscribe to Premium Connectivity. And I don't see the option in my own account as a driver. No options either in the app.
 

ElRey

Member
Aug 6, 2020
235
73
London
Watching this as I'll be getting a lease soon and intend to subscribe.

Maybe I'll he lucky and the premium subscription will run on. :)
 

Mister T

New Member
Aug 22, 2020
4
6
Alem
Update:
Yesterday my Premium Connectivity was activated!
The lease company had a discussion of a few weeks with Tesla.

Situation: The car is registered to the account of the lease company, the driver has some kind of sub-registration. Due to this situation Tesla is not able to invoice the subscription to the driver. The software is not ready for this (strange, because SuperCharging will be invoiced to the driver directly).
As long as there is no way that a driver can be invoiced for Premium, Tesla has activated it for leasedrivers without any charge. At least to my lease company.

Maybe this helps you to "complain" to your lease company!
Good luck!
 

ElRey

Member
Aug 6, 2020
235
73
London
Update:
Yesterday my Premium Connectivity was activated!
The lease company had a discussion of a few weeks with Tesla.

Situation: The car is registered to the account of the lease company, the driver has some kind of sub-registration. Due to this situation Tesla is not able to invoice the subscription to the driver. The software is not ready for this (strange, because SuperCharging will be invoiced to the driver directly).
As long as there is no way that a driver can be invoiced for Premium, Tesla has activated it for leasedrivers without any charge. At least to my lease company.

Maybe this helps you to "complain" to your lease company!
Good luck!

That's excellent progress!!

Which lease company are you with. I'm with Volkswagen and hoping this can happen once mine runs out or they figure out a way to allow us subscribe.
 

ElRey

Member
Aug 6, 2020
235
73
London
Definitely a good result for us leasers, I mean i'm willing to pay for the subscription but if you can't because the way they deal with leasers is borked then cool beans!!!!

I'm with you on that. A little strange they are able to charge separately for super charging but not connectivity.
 

fancealot

Member
Jun 17, 2020
246
162
Doncaster & Leeds
They probably
I'm with you on that. A little strange they are able to charge separately for super charging but not connectivity.
see it as an 'upgrade option' so is restricted to the owner of the car not a registered driver, TBH it shouldn't be problematic for things like that especially for a company such as Tesla.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top