Since there are others interested/looking at buying a preowned Tesla, I thought I’d write a quick summary of how things have gone for me since I paid the deposit for a preowned Model S last month. In short - not well. I paid the 2500 deposit and delivery fee on 2/6. My original delivery date was 2/19, and I’m currently on my third date (tentatively this Saturday, 3/6). The car shipped from Texas, and was first delayed due to the recent storm. This is understandable, but Tesla didn’t know where the car was for several days after canceling my first delivery appointment. I had to call several times before I got a straight answer. They rescheduled and offered to waive part of the delivery for the headache when they eventually confirmed it was still in Texas - so okay. Fast-forward to today. I get a call an hour before my appointment saying there are “a few” error lights that popped up and they think it’s a software issue so could we reschedule for tomorrow. I took off time today and moved meetings etc to later in the week, so majorly inconvenient. Next update was that there was still an error they didn’t understand and were talking to “engineers” to sort it out. I’m now scheduled for Saturday, but only tentatively, in case it’s not solved by then.
This is my second Tesla, so I came in expecting it could take a few weeks and with low expectations for customer service. Despite all that, I’m still disappointed. I’ll buy private from now on.
This is my second Tesla, so I came in expecting it could take a few weeks and with low expectations for customer service. Despite all that, I’m still disappointed. I’ll buy private from now on.