I'm gonna try and make this is short as possible to not sound too much like a whiny bitch, but I never thought buying a $60k car would suck this much.
When taking delivery and spotting all the defects, the delivery rep told me "don't worry they'll fix everything, just take photos of everything and make a service apt though the app". I spotted so many things wrong that the app wouldn't even let me upload all the photos for 1 service appointment. So I made 2. Of course I had to wait over a week(past the window for returning the car) for my 1st apt.
Fast forward to today when I show up 10 mins early for my apt. I check in at a jam packed service center without any room to park. A few mins later I get a call from the service rep telling my apt is not for another 4 days. I say "no, it's today. I'm looking at it right now in the app. You want me to send you a screenshot of it?". He says, "That's weird, okay I'll grab a guy and head over to you".
Turns out my first appointment had been deleted by their system everywhere but on my app, along with all the photos I had submitted. So now I'm left trying to convince them that all these paint, alignment, headliner, leather, and glass issues where there when I picked up the car. Luckily I had not deleted the photos off my phone and they were dated.
We proceeded to mark all my concerns outside in the blazing heat with barely enough room around the car to maneuver. It was up to me to find all the photos on my phone in the direct noon sun, while they deflected most of my concerns with very carefully worded statements like "we'll definitely check all these things out and make sure they are within spec." and, "You should definitely talk to someone about what they said to you at delivery".
After becoming irritated and fatigued by the sun, trying to find all the dozens of spots that I had photos of, and their robotic canned answers, we concluded with, "We're gonna need at least a few days, is there someone coming to pick you up?".
What?! I replied "Uh, no I'm expecting a loaner". He replied with "Sorry all our loaners are gone and there's a long waiting list that I can put you on. I can give you Uber vouchers".
So here I am, fresh from spending 30 mins confined in a stranger's car during a pandemic, fielding questions about "who I'm going to vote for" and, am I going to take a vaccine "designed by Bill Gates to control the population?". I'm also fairly certain this guy thinks you're supposed to clean leather with cologne.
So here I am with no vehicle, no idea if they will actually fix my car, possibly infected with covid 19, and absolutely stinking of cologne. This is enough to say "never again".
If you made it this far. Thanks for reading.
When taking delivery and spotting all the defects, the delivery rep told me "don't worry they'll fix everything, just take photos of everything and make a service apt though the app". I spotted so many things wrong that the app wouldn't even let me upload all the photos for 1 service appointment. So I made 2. Of course I had to wait over a week(past the window for returning the car) for my 1st apt.
Fast forward to today when I show up 10 mins early for my apt. I check in at a jam packed service center without any room to park. A few mins later I get a call from the service rep telling my apt is not for another 4 days. I say "no, it's today. I'm looking at it right now in the app. You want me to send you a screenshot of it?". He says, "That's weird, okay I'll grab a guy and head over to you".
Turns out my first appointment had been deleted by their system everywhere but on my app, along with all the photos I had submitted. So now I'm left trying to convince them that all these paint, alignment, headliner, leather, and glass issues where there when I picked up the car. Luckily I had not deleted the photos off my phone and they were dated.
We proceeded to mark all my concerns outside in the blazing heat with barely enough room around the car to maneuver. It was up to me to find all the photos on my phone in the direct noon sun, while they deflected most of my concerns with very carefully worded statements like "we'll definitely check all these things out and make sure they are within spec." and, "You should definitely talk to someone about what they said to you at delivery".
After becoming irritated and fatigued by the sun, trying to find all the dozens of spots that I had photos of, and their robotic canned answers, we concluded with, "We're gonna need at least a few days, is there someone coming to pick you up?".
What?! I replied "Uh, no I'm expecting a loaner". He replied with "Sorry all our loaners are gone and there's a long waiting list that I can put you on. I can give you Uber vouchers".
So here I am, fresh from spending 30 mins confined in a stranger's car during a pandemic, fielding questions about "who I'm going to vote for" and, am I going to take a vaccine "designed by Bill Gates to control the population?". I'm also fairly certain this guy thinks you're supposed to clean leather with cologne.
So here I am with no vehicle, no idea if they will actually fix my car, possibly infected with covid 19, and absolutely stinking of cologne. This is enough to say "never again".
If you made it this far. Thanks for reading.
