Hmm, a HV pack at 30% SOC is still pretty dangerous. not sure how much that helps.
Do we have any idea how many cars are affected by this proactive service campaign?
Hmm, a HV pack at 30% SOC is still pretty dangerous. not sure how much that helps.
Do we have any idea how many cars are affected by this proactive service campaign?
paintpolisher
Banned
It sounds like the same thing ours is in for. Was asked to try and get the battery down to 30%, if not they will discharge it but it takes longer to do that. It might be ready today as they were waiting on a part to be overnighted from the Mother Ship in Cali. Anyone else with a 44xxx VIN having it done. I'll report back after she's home.
strider
Active Member
Interesting. My SC made it sound like it only affected early cars (ours is 2 years old this week). What battery pack do you have? We have an A.
My car is in the service center now to have the contactors replaced. I was getting a failure once a week where I would get in the car and it said it needed service. I would simply get out of the car, lock up and start again and that would clear up the problem but Tesla has decided the contactors will eventually fail. It will take several days to do the fix since they need to drain the battery and return the car to the factory to repair the battery.
Kalud
Active Member
A 44xxx pack would be a rev D. But maybe they were all using the same contactor part number.
No idea how many cars are affected. I didn't care to ask. The process was so easy I didn't even have time to think about it. The 30% soc made sense since they needed a bit of range to drive it back to the service center about 15 miles away. If it helps, I have a VIN S005xx.
ChadS
Last tank of gas: March 2009
An employee came by to pick up my car tonight, dropping off a loaner. He explained that they'd be opening the pack to see if I could benefit from some new parts inside (I think he said the contactors, but maybe I just assumed that). Having read this thread, I commented how nice it was that they could do it at the local service center rather than having to send the pack back to headquarters.
He said that was generally true...expect for Sig (I assume he meant rev "A") packs! Their local tech hadn't been trained on those, so they ARE going to send my pack to headquarters. Wow, costly stuff - really impressive to see Tesla willing to do this proactively; there have been no problems with my car. I'm also a little surprised to hear the packs are that different. Well, I guess a small difference in, say attachment methods could be enough to make field fixes notably different.
They will swap in a temporary pack so I'll get my car back tomorrow; then at some point they'll have to swap my pack back in. Hmm, I wonder if the temporary pack will be a newer one. Maybe I should take a road trip with the temporary pack to see if I can charge over 90kW...
As we've heard before, he said that they thought this was only a possible issue for a limited number of cars. Odd that we've seen at least one late-ish VIN involved, but it clearly doesn't seem to include everybody.
He said that was generally true...expect for Sig (I assume he meant rev "A") packs! Their local tech hadn't been trained on those, so they ARE going to send my pack to headquarters. Wow, costly stuff - really impressive to see Tesla willing to do this proactively; there have been no problems with my car. I'm also a little surprised to hear the packs are that different. Well, I guess a small difference in, say attachment methods could be enough to make field fixes notably different.
They will swap in a temporary pack so I'll get my car back tomorrow; then at some point they'll have to swap my pack back in. Hmm, I wonder if the temporary pack will be a newer one. Maybe I should take a road trip with the temporary pack to see if I can charge over 90kW...
As we've heard before, he said that they thought this was only a possible issue for a limited number of cars. Odd that we've seen at least one late-ish VIN involved, but it clearly doesn't seem to include everybody.
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Would be interested to see the comparison. For those that have had this pack upgrade performed, do you notice a different noise when the contactors engage?
If they do swap in a B+ pack, will they let you keep it if you agree to pay some nominal fee? Would save them the trouble of sending it to Fremont and having to do a reswap on yours.
ChadS
Last tank of gas: March 2009
Shucks - my temporary pack is another A pack. Oh well.
They say they opened the pack to examine it, decided it could benefit from a "power switch update", and so they are sending it to headquarters.
Great service as always! They also did a full inspection and found not all of my charge port ring was lit, and there was a small leak from a coolant hose. So they replaced both. And there was a crack in the windshield; even though the car's over 2 years old, they didn't see an impact crater so they replaced that for free too. And they washed and vacuumed. Of course it would be better if the car was perfect and never needed to go in, but between the valet service, loaner car, inspections, and them washing my car...I kind of look forward to having the car go in. Very different than any car company I've dealt with before.
They say they opened the pack to examine it, decided it could benefit from a "power switch update", and so they are sending it to headquarters.
Great service as always! They also did a full inspection and found not all of my charge port ring was lit, and there was a small leak from a coolant hose. So they replaced both. And there was a crack in the windshield; even though the car's over 2 years old, they didn't see an impact crater so they replaced that for free too. And they washed and vacuumed. Of course it would be better if the car was perfect and never needed to go in, but between the valet service, loaner car, inspections, and them washing my car...I kind of look forward to having the car go in. Very different than any car company I've dealt with before.
efxjim
Member
In for the same thing. On a loaner pack(seems new). Being sent to Fremont. Getting 225 on standard charge 43k miles on an early B pack. Hope the refurbished pack gets more than just the contactor upgraded. :wink:.
SeminoleFSU
Voluntaryist
Yes. Mine was replaced a couple weeks ago even though I hadn't experienced any problems yet with my B pack
Beavis
Model S Signature 991
Anyone Get This Email from the Service Center?
I am reaching out to schedule a proactive repair on your Model S.
Your vehicle is identified as qualifying for a power switch and supply update (under warranty). This is being done in an effort to ensure that your vehicle is consistently being improved with the most updated parts available.
To accomplish this upgrade, it will require the vehicle being here at the service center, and will take 1-2 days to complete.
I am reaching out to schedule a proactive repair on your Model S.
Your vehicle is identified as qualifying for a power switch and supply update (under warranty). This is being done in an effort to ensure that your vehicle is consistently being improved with the most updated parts available.
To accomplish this upgrade, it will require the vehicle being here at the service center, and will take 1-2 days to complete.
Gizmotoy
Active Member
No, but at #513 your're really early in the run. Sounds a bit like a voluntary recall? Not a lot of info there.
ChadS
Last tank of gas: March 2009
Beavis
Model S Signature 991
Thanks. I did a search of the forums but didn't see that thread. I guess my battery's going to visit the Mothership.
Alysashley79
Active Member
Chad ad were you able to have Bellevue do this or was your valet from Seattle? I was told about this about a month ago and then told they were putting a bid on it so Im guessing I'll be hearing back soon.
Lloyd
Well-Known Member
I got the call about a month ago, but they were not specific and required the car to be in the SC for two days, they did not provide details why needed to be changed, they keep insisting that nothing is wrong and is a "proactive" fix.
OK, then I ask, then the part is prone to break? no, there is nothing wrong with your car!!!
I denied the "fix".
If they can't be transparent why they need my car for two days, then I can't give the car to them.
- - - Updated - - -
Just before anyone start jumping to defend Tesla, my car was about 12 times on the SC already, many issues in a year, finally it is working properly, so I would like to keep it that way.
Mechanically is working properly but software still is not, Navigation is broken since last map upgrade feature.
OK, then I ask, then the part is prone to break? no, there is nothing wrong with your car!!!
I denied the "fix".
If they can't be transparent why they need my car for two days, then I can't give the car to them.
- - - Updated - - -
Just before anyone start jumping to defend Tesla, my car was about 12 times on the SC already, many issues in a year, finally it is working properly, so I would like to keep it that way.
Mechanically is working properly but software still is not, Navigation is broken since last map upgrade feature.
ChadS
Last tank of gas: March 2009
Bellevue did my service. Do you mean the windshield - they had a third party come in to do that. (That part took longer than swapping the battery).
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