We have had a very poor experience with Tesla Bellevue these last two weeks attempting to take delivery of our model 3. We rejected delivery of the first car last week due to paint scratches, two small dents, and a few paint chips. We could also see that they bottomed out the car as well, creating a small scrap on the plastic under body and a small spot in the paint.
The second delivery attempt was yesterday, and this car was far worse. Both cars had swirl marks throughout the entire car’s paint, as if they washed/detailed with dirt covered rags. In fact, we watched them do exactly this as we looked back as they were prepping the cars. We saw them wipe the door jambs, then the paint, and put a lot of force into it with dirty microfiber rags. We also saw them wipe the dirt behind the wheels (on the rear bumper) and then rub the paint. It is also interesting that we were 1 of 3 deliveries yesterday at our time slot, and two of us rejected delivery for exactly the same reason – scratched and swirled paint.
For context, we saw the cars at the Sears lot before the prep, and they did not appear to have the hairline scratches/swirlmarks in the clearcoat. We asked them if they could not wash the car as we were worried about potential issues with prep. They said if they skip the wash prep, then we need to sign a waiver that they will not correct any issues that we find. We told them that we can’t sign that, so we had to let them could prep the car. Turns out, our fears were realized, and both cars had the same swirl marks.
Have others had similar experiences at Bellevue recently? We purchased our S from Bellevue 2 years ago, and our experience was great, and the paint was in excellent condition. Now it seems to be hard to get a car with good paint quality. They claimed that their weekend detail crew is different than their weekday crew, and that they might have had issues. Our model S, after 25k miles, still has like-new paint and does not have swirl marks in the clear coat (one or two tiny nicks in the front bumper from road rash, but sadly unavoidable).
At this point, they are sending the first car we looked at for “paint correction” to their internal team to try and remove the dents and the swirl marks. They said it could take a week. The terrible part is that even though we rejected delivery last Saturday, they still cashed our check, even though they said the transaction was canceled since we refused delivery. Now, we’re 8 days in, paid for a car, and have nothing to show for it. They claim there are no matched cars in-route at the moment, and unless we want to give up on the first car being repaired they can’t match us to a new VIN yet, and it would take several more weeks.
Some images of the paint attached to this email. Curious if others have had similar paint issues? Videos are better as they show the swirl marks far easier. Here is a link to one such video: https://photos.app.goo.gl/pSDBAbdAJS5DDLG68
The second delivery attempt was yesterday, and this car was far worse. Both cars had swirl marks throughout the entire car’s paint, as if they washed/detailed with dirt covered rags. In fact, we watched them do exactly this as we looked back as they were prepping the cars. We saw them wipe the door jambs, then the paint, and put a lot of force into it with dirty microfiber rags. We also saw them wipe the dirt behind the wheels (on the rear bumper) and then rub the paint. It is also interesting that we were 1 of 3 deliveries yesterday at our time slot, and two of us rejected delivery for exactly the same reason – scratched and swirled paint.
For context, we saw the cars at the Sears lot before the prep, and they did not appear to have the hairline scratches/swirlmarks in the clearcoat. We asked them if they could not wash the car as we were worried about potential issues with prep. They said if they skip the wash prep, then we need to sign a waiver that they will not correct any issues that we find. We told them that we can’t sign that, so we had to let them could prep the car. Turns out, our fears were realized, and both cars had the same swirl marks.
Have others had similar experiences at Bellevue recently? We purchased our S from Bellevue 2 years ago, and our experience was great, and the paint was in excellent condition. Now it seems to be hard to get a car with good paint quality. They claimed that their weekend detail crew is different than their weekday crew, and that they might have had issues. Our model S, after 25k miles, still has like-new paint and does not have swirl marks in the clear coat (one or two tiny nicks in the front bumper from road rash, but sadly unavoidable).
At this point, they are sending the first car we looked at for “paint correction” to their internal team to try and remove the dents and the swirl marks. They said it could take a week. The terrible part is that even though we rejected delivery last Saturday, they still cashed our check, even though they said the transaction was canceled since we refused delivery. Now, we’re 8 days in, paid for a car, and have nothing to show for it. They claim there are no matched cars in-route at the moment, and unless we want to give up on the first car being repaired they can’t match us to a new VIN yet, and it would take several more weeks.
Some images of the paint attached to this email. Curious if others have had similar paint issues? Videos are better as they show the swirl marks far easier. Here is a link to one such video: https://photos.app.goo.gl/pSDBAbdAJS5DDLG68
