Problem Setting Up Co-Registrant

[PianoAl]

I've ordered our second Tesla. The app tells me that registration is in progress, and "An email has been sent to your co-registrant for additional details."

My wife got the email, and when she clicks on the "COMPLETE REGISTRATION" button it takes her to the Tesla site. She logs on to our account, but when she clicks on "Manage" for the new car, it tells her to continue in the app.

Back in the app, there is no place for her to enter any information.

Anyone have this and solve it? Is there any way to contact someone to get this going?

Thanks.

 

[PLUGZIN]

She needs to set up her own account at Tesla. She can complete the registration info in the app using her log-in. However once you get the car if you want to; you can each just use one Tesla account on the app.

 

[jjrandorin]

Did you have her create her own tesla account? It doesnt read like you did, because you say:

She logs on to our account

Have her create her own tesla account with the email address you specified, if you havent done that already.

 

[RichardL]

Agree - had exactly the same issue and they told us to set up her own account and log her app into that, then it all went smoothly

 

[PianoAl]

Ah! Thanks. So she'll set up her account and add the current and ordered car to it?

I'll work on that.

 

[PianoAl]

Yes, that did the trick. Thanks, guys.

 

[AwabZoon]

I am having the same problem except my co-registrant has no option to "Manage" the order and no tasks in the app. Any thoughts?

 

[nickg_6]

does the spouse email needs to be set in Tesla?
I have initiated her part in my app with her email and it says they will receive an email but she never gets one.

 

[Sue_S]

We are having the same issue. co-registrant did not get an email from Tesla.
No helps from Tesla. Anyone has a solotion?

 

[nickg_6]

We are having the same issue. co-registrant did not get an email from Tesla.
No helps from Tesla. Anyone has a solution?

yes open up an account at Tesla.com for the second registrant. Needs to be different email.
then download the Tesla app in the second registrant phone. Log in with second registrant login finish registration. I had to add drivers licence info and drivers license pics manually but then it shows as completed task. I did not have to do a selfie for the second registrar.

 

[Sue_S]

yes open up an account at Tesla.com for the second registrant. Needs to be different email.
then download the Tesla app in the second registrant phone. Log in with second registrant login finish registration. I had to add drivers licence info and drivers license pics manually but then it shows as completed task. I did not have to do a selfie for the second registrar.

 

[Sue_S]

Thanks, nickg_6. we were able to complete the registration. Our problem was we tried to do It in the co-registrant”s app But nothing is there in the App. it has to be done on the website , not the app. Thanks again.

 

[uubb2]

I was able to add Tesla through co-registrant’s online account but still the app doesn’t show the car under co registrant account. Will be picking up the car in 2 days. Do you think it will show up later after the delivery or should I contact customer service?

 

[jonboy95]

I was able to add Tesla through co-registrant’s online account but still the app doesn’t show the car under co registrant account. Will be picking up the car in 2 days. Do you think it will show up later after the delivery or should I contact customer service?

Im picking up my car in Saturday and have the same issue. Did it show up on delivery day or did you need to contact customer service?

 

[Somm47]

This worked perfectly! Thank you for the help.

 

[skawad]

Im picking up my car in Saturday and have the same issue. Did it show up on delivery day or did you need to contact customer service?

so did the app finally work? I have to take delivery this Saturday (Aug 5th). Info only shows on my app and not my wife's.