There's a distinct pattern with them. Good service for pre-sale, good support when providing verbal guidance, BUT as soon as you need replacement part(s) the service changes. Anyone not needing replacement parts generally views their service as positive. It's better to buy from a company that stands behind their product if you need any part(s) replaced.Hi there,
For those debating about trying Hansshow, I purchased a power frunk directly from them, Guangzhou, China. Quick transaction, it shown to my door within two weeks.
New version is water proof so it should be OK, I thought.
So far, my car is a 2021, installation is slightly different, no problem they have a video about it.
Did everything it did not work.
Start talking to them... They are in China so their hours are my evenings slow going back and forward, in about a week all we have done is reset all cables, power off and on system. You need to do a code upgrade.
I am three weeks in and still not working
I understand is a new version in a new car year model and while they are trying it has been a pain
If you are going to an older year, as long as you don't need them. You should be OK
I do wonder about their warranty
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Problem with Hansshow Support
- Thread starter Petermcg
- Start date
@orangejooze , I've never seen a video showing removal of the HS kit and install of the EO kit. I've helped a friend with doing the exact thing recently and it's best to take a 'scorched earth' approach. Don't be tempted to use any piece of the existing HS kit even if it may appear to look identical.
I replaced my defective Hansshow frunk kit with EVOffer’s, which has been working flawlessly. I just completely removed Hansshow’s hardware and did a new install of the EVOffer kit. They have similar steps, replacing the latch, the struts, etc., so having done one I was more comfortable with the second. With EVOffer you have to replace the OEM strut brackets on the hood, which was different. There are lots of EVOffer installation videos online.
https://evoffer.com/Manual/M3_Auto_Frunk/TESLA MODEL 3 ELECTRIC FRUNK INSTALLATION GUIDE v1.0.pdf
https://evoffer.com/Manual/M3_Auto_Frunk/TESLA MODEL 3 ELECTRIC FRUNK INSTALLATION GUIDE v1.0.pdf
Hey P2W, I have a 2021 Model 3 and ordered the power frunk from Hansshow. Received in about 4 weeks VERSION 5. Looked at ALL the u-tube install videos on M3s and MYs and concluded I could do it. No problems with replacing struts, ground and battery hookup, running emergency cable, the latch attachment (Tesbros video on V5 good detail on latch), but when it came to hooking up the wiring harness, nothing is labeled and found no videos for 2021 M3 V5. So I had to undo the latch, and now asking professional installer to finish. If it works as poorly as their instruction sheets (and video), then I am in for trouble.Hi there,
For those debating about trying Hansshow, I purchased a power frunk directly from them, Guangzhou, China. Quick transaction, it shown to my door within two weeks.
New version is water proof so it should be OK, I thought.
So far, my car is a 2021, installation is slightly different, no problem they have a video about it.
Did everything it did not work.
Start talking to them... They are in China so their hours are my evenings slow going back and forward, in about a week all we have done is reset all cables, power off and on system. You need to do a code upgrade.
I am three weeks in and still not working
I understand is a new version in a new car year model and while they are trying it has been a pain
If you are going to an older year, as long as you don't need them. You should be OK
I do wonder about their warranty
I was about to get their SR+ Audio upgrade. Knew something was wrong after they low-key harassed me over whatsapp to finally get me to buy it.
I've heard a few bad things about them, enough to decide that I'm not gonna buy anything from them.. Thanks for sharing your experience!
I've heard a few bad things about them, enough to decide that I'm not gonna buy anything from them.. Thanks for sharing your experience!
miss demeanor
Member
Hanshow is just another Alibaba chinese rip off company. None of their stuff is worth what they are charging for it. I would avoid at ALL costs.
Candleflame
Active Member
But dont you want to smart your vehicle?
For my 2019 Model 3, I had the frunk and trunk kit from Hansshow and was satisfied.
That was even the non-waterproof kit.
Still, it basically worked well.
I had to restart the drink several times, but basically not tramatically.
But I only had problems with the Frunk Kit for the 2021 model.
But I'm so put off that I probably won't order anything there.
Because only the low price is of no use if it doesn't work and the support is so bad.
That was even the non-waterproof kit.
Still, it basically worked well.
I had to restart the drink several times, but basically not tramatically.
But I only had problems with the Frunk Kit for the 2021 model.
But I'm so put off that I probably won't order anything there.
Because only the low price is of no use if it doesn't work and the support is so bad.
Rovin
Member
myself like others saw YouTube and was influenced by YouTubers to install the Hannshow screen..Got an installer to install it and we followed various guides and instructions and still the screen won’t turn on..there is little or literally no support from Hansshow after the sales..so after $400 for install and $500 for screen I am left with a dead product..they keep telling to follow instructions..it is a simple plug and play..wanted to caution others..BTW mine is a 2021 MYP
During my extensive research recently to see if I wanted to buy a Model 3, I was initially encouraged by some of the Hansshow products. However, the poorly written descriptions started putting me off. Then I watched their install video for their auto-present door handle system, since I am reasonably experienced in making improvements to cars. The video was useless and a total embarrassment, as there was no commentary describing what was being done, and the guy appeared to be doing it for the first time with absolutely no prior organization. He even dropped the inner door assembly when removing it from the door. I figured that if that is the best they can do for customers, then I want nothing to do with them. This thread has reinforced my initial negative impression and am glad to see that there appears to be a better alternative for these products.
Rovin
Member
Agreed…I had to stay late night to contact their support and that too via WhatsApp..not helpful if you are spending hundreds..If they really want to capture market in the US, they need to field a support team here
I’m sorry to hear you’ve joined the Hansshow defective lift club. My recommendation is that you uninstall it as soon as you can. i replaced mine with EVOffer’s lift kit which has been rock solid. Going back to a manual frunk just wasn’t an option for me.
insaneoctane
Well-Known Member
Does EVOffer have same compatibility with touchscreen and app for older (2018) M3s like Hansshow?
Also, any goid coupons to help close the price gap?
Also, any goid coupons to help close the price gap?
EVOffer has better compatibility on all fronts. They constantly update firmware which they make readily accessible on their github site. For example, they recently updated the firmware so the trunk kit is compatible with carwash mode. My kit works perfectly with my 2018.
Yes, there is a price gap but it is a better product, more reliable, frequent firmware updates, and much better service. All these benefits come at a cost but I believe is worth that price gap. Many people assume the kits are similar and therefore go with the less expensive one and end up learning the hard way.
insaneoctane
Well-Known Member
How do you update the firmware? Do you have to remove the frunk to get to the controller box each time?
In a nut shell, download firmware on a microsd card, access location of your control box (for trunk kit, most people have the control box behind a trim panel on right rear of trunk and for frunk kit most have the control box beneath a panel near the 12v battery), slip the microsd card in the slot of the control box, wait for the led indicator to go through quick flashes, eject card, reinstall panel. A good installer will locate the control box somewhere hidden but easy to access with the card slot facing the correct way to allow easy access. The whole firmware flash process takes me about 2 minutes.
