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Problems Receiving Correct Interior/Exterior Accessories from Tesla Online Store

Discussion in 'Model S: Interior & Exterior' started by tcoombes, Apr 9, 2018.

  1. tcoombes

    tcoombes Supporting Member

    Joined:
    Jan 22, 2018
    Messages:
    692
    Location:
    Northern California
    I ordered a new Model S in January and took delivery on March 22. Prior to taking delivery I ordered several accessories from the Tesla online store in anticipation of outfitting the new car - over $900 worth of items. One of the items ordered was a set of all-weather mats for the rear trunk and lower trunk areas. All items were shipped and received except the rear trunk mats - the box contained one smaller mat (may be the RWD mat, but certainly not the two mats ordered for my S75D). I contacted onlineorders by email as directed on the site and hoped for a reply with the 5 business days SLA indicated on the online store FAQ page. I heard nothing so I sent another email requesting they send the correct mats that I had already paid for - and I mentioned I was planning on buying more accessories, an extended warranty for the Model S, and I am interested in solar panels and three Powerwall 2 batteries. No response. So, I escalated through service escalation on my account page. Later that day I received a response from the online store explaining what they thought the wrong mat was - what? - obviously I don't care about the wrong mat - I just want the correct mats that I paid for sent to me as they should have been in the first place. I will not be buying more accessories, or extended warranty, or solar panels, or PowerWall 2 until I am satisfied I will actually receive what I pay for. Come on, Tesla - it makes no sense to frustrate your paying customers and leave potential revenue on the table. Any suggestions on how to get this issue resolved are welcomed. At this point I am left wondering if Tesla even cares.
     
    • Informative x 1
  2. brianp6621

    brianp6621 Member

    Joined:
    Mar 20, 2018
    Messages:
    54
    Location:
    San Jose
    The retail side is very weak. No way to easily check on your order, extended order fulfillment times
     
    • Like x 1
  3. yearofthedragon

    Joined:
    May 2, 2013
    Messages:
    182
    Location:
    Los Angeles, CA
    . . . hence the employment of a 3rd party facility to fulfill orders.
     
  4. Evoforce

    Evoforce Active Member

    Joined:
    Apr 19, 2017
    Messages:
    1,430
    Location:
    Fountain Hills AZ
    #4 Evoforce, Apr 14, 2018
    Last edited: Apr 14, 2018
    Your story plays like a broken record. Sadly, I feel there are many of us that want to coat the online Tesla store people with honey and cracker crumbs and invite them to an ant hill.:eek: I had to finally contact my credit card company for a refund. I personally would not try to buy from them again. Good luck. A few of those items you can source elsewhere.
     
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