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Problems registering on MyTesla - never receive verification e-mail

Discussion in 'Model S' started by Chris1970, Aug 9, 2014.

  1. Chris1970

    Chris1970 Member

    Joined:
    Aug 1, 2014
    Messages:
    13
    Location:
    Stone Ridge, VA
    Greetings all. Just picked up a 2013 Tesla P85 after lusting over them for years. Absolutely love the car. Has anyone else had problems registering on MyTesla on the Tesla site? I've tried multiple e-mail addresses and I never receive the verification e-mail. I've checked my spam folder and waited over 24 hours. I'd really like to use the MyTesla app and connect my car to it. I can't seem to find any way to contact support on the site either. Am I the only one who has encountered this issue?

    Thanks,
    Chris
     
  2. Gabzqc

    Gabzqc Member

    Joined:
    Jul 10, 2014
    Messages:
    112
    Location:
    Finland, Helsinki
    @Chris1970 I have had the same problem, tried many times with different addresses and checked spam folders on all accounts, nothing arrives.
    :confused:
     
  3. pgiralt

    pgiralt Active Member

    Joined:
    Jun 16, 2013
    Messages:
    1,476
    Location:
    Cary, NC
    Just call the ownership number or email [email protected] and they should be able to help you.

    - - - Updated - - -

    Wait... How did you order your car without a MyTesla account? Scratch that... You probably bought it used.
     
  4. cctvman

    cctvman New Member

    Joined:
    Aug 10, 2014
    Messages:
    1
    Location:
    Orangeville, Ontario, Canada
    I have the exact same issue. Ordered my P85 (upgrade to + ???)a few weeks ago, order emails came through with no issues, but I can't get the verification process to work, for the forum access. Grrrrr
     
  5. Chipper

    Chipper Active Member

    Joined:
    Sep 23, 2013
    Messages:
    1,182
    Location:
    Chattanooga, TN
    Maybe you are being scammed??? Someone opened a website called MyTelsa and made it look just like MyTesla?????
     
  6. Chris1970

    Chris1970 Member

    Joined:
    Aug 1, 2014
    Messages:
    13
    Location:
    Stone Ridge, VA
    Quick update. I e-mailed the ownership e-mail address. They got back to me within a day or two. They pointed me to [email protected] and asked me to send them my MyTesla login name, copy of my driver's license, and a copy of my registration. Once I did this within a day or so they had everything activated and set up. Thanks to all for the suggestions.
     

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