Problems with Tesla App “Connection Failed”

[Tkmbl]

Has anyone else’s had this problem on their Tesla app? When I select “Service” it says “Connection Failed an unknown error occurred.” When I select “Roadside” it says “Unable to load roadside data please try again.” Everything else on the app works fine…

 

[Castaway]

When all else fails... try uninstalling/reinstalling.

 

[jboy210]

Perhaps the Service systems are down? Retry later.

 

[Gruizmd]

It’s not an issue of the actual app. I have two phones and two different cars. Error is the same after installing again. There is an issue with the server side of some accounts. I’m trying to figure out who can help fixing this.

 

[Gruizmd]

So far no fix for me. Problem persist and any service support only suggest to stop delete and reinstall. Which does not work.

 

[Dr.K]

Upgraded iphone to 14 pro max with iOS 16

No service in menu
Spinning wheel for connection
No message in inbox.

Incompatible??

 

[DCGOO]

Upgraded iphone to 14 pro max with iOS 16
No service in menu
Spinning wheel for connection
No message in inbox.
Incompatible??

My iPhone 14 Pro works perfectly. The only thing I had to do was add it as key, but I was expecting that.

 

[dannycamps]

Just a data point here - on my main phone Xiaomi Mi 10 Ultra (Android 12), I am unable to schedule service successfully regardless of what I try. I can walk through the entire service menu and when I get to the last step, it fails with an unknown error.

I have a second phone (Android 10) with the app installed on it which I use just for the purposes of scheduling service when I need it. On my second phone, everything works perfectly.

 

[Brian Kennedy5]

Have you resolved this issue? I am encountering the exact same thing!

 

[Brian Kennedy5]

It’s not an issue of the actual app. I have two phones and two different cars. Error is the same after installing again. There is an issue with the server side of some accounts. I’m trying to figure out who can help fixing this.

Did you resolve this problem?

 

[newtpootywinkl]

Not sure if this is the issue but I get that error whenever I try to connect via the app on my iPhone when my VPN is enabled. The second I disable the VPN it works fine.