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Problems with Tesla Roadside Assistance

LG68

New Member
Feb 12, 2022
1
1
Houston
I initially loved my Tesla but the aftermarket support has been poor. First, a few months ago I had a flat tire. no help available from roadside assistance but they did send a tow. However the whole experience from call to being able to go home was 6 hours! When I gave a less than perfect review to the service center one of the employees called me and harassed me about the review However recently was put in a very dangerous situation by Tesla that is way more than inconvenience. My alignment was off so I tried to make a service appointment. Tesla couldn’t fit me in for 3 weeks! The day before my appointment my tire blew at 60mph likely because of the delay. The tire debris damaged the drivers side and ripped off the drivers mirror. I called Tesla service: at first they said they would tow me to service center then they said they couldn't come. Even though I specifically told them there was body damage they did not tell me they couldnt repair it until after I paid $300 to tow the car to them. So disappointed. Love my Tesla but safety comes first! Will definitely be looking at another electric car next round
 
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