Procedure for windshield replacement?

[Rockster]

I need to have my 3’s windshield replaced due to a rock impact.

Do I initiate that with a Tesla service appointment and Tesla arranges for a glass company to come to the service center or do I arrange for the glass company and then deal with Tesla separately so that Tesla can reattach the camera, etc.? Or is a windshield replacement something that Tesla does entirely on their own now?

 

[glide]

I need to have my 3’s windshield replaced due to a rock impact.

Do I initiate that with a Tesla service appointment and Tesla arranges for a glass company to come to the service center or do I arrange for the glass company and then deal with Tesla separately so that Tesla can reattach the camera, etc.? Or is a windshield replacement something that Tesla does entirely on their own now?

Did you call your insurance company?

 

[XLR82XS]

I work with a guy who owns a glass company that takes of company vehicles. I can call him and he can handle it much quicker than scheduling via the app. - at least where I live. Can also guarantee glass quality.

 

[SSonnentag]

Safelite did a great job with our X. I can highly recommend them.

 

[Needsdecaf]

Depends on where you are. You can go through Tesla or do 3rd party direct here in Houston. Nothing magical about the windshield at this point.

 

[Rockster]

Did you call your insurance company?

I definitely need to do that first. I was just looking for an idea of the process before I kick things off. I’ll have to get the windshield re-tinted again, too.

 

[dinonugget]

Safelite did a great job with our X. I can highly recommend them.

Did you have to schedule an appointment after the glass replacement with Tesla for camera calibration, or did Safelite do the calibration?

 

[glide]

I definitely need to do that first. I was just looking for an idea of the process before I kick things off. I’ll have to get the windshield re-tinted again, too.

Call them and let them handle it. They may send out a mobile company like Safelight to repair it. They may have you set up an appt with Tesla. Either way, let them handle it so you’re not paying out of pocket.

 

[The_Observer]

Call insurance and let them deal with it, that's why you pay for insurance in the first place. The camera may have to be calibrated for about 100 miles or so for autopilot after replacing the windsheild, but it shouldn't be anything too special.

 

[SSonnentag]

Did you have to schedule an appointment after the glass replacement with Tesla for camera calibration, or did Safelite do the calibration?

No. I called Tesla to ask if it needed to be calibrated and they told me the cameras self-calibrate. I was skeptical, but sure enough, after about 200 miles they were calibrated perfectly. It was hugging either the inner or outer line on the road initially, but I can't remember which.

I'm sure the calibration errors vary among windshields, but ours was so far out of calibration that autopilot was worthless for well over 100 miles. The car was about 3 feet laterally from where it should have been.

But, like I said, it eventually self-corrected and has been great ever since.

 

[JayNJ]

I just got my windshield replaced with Safelite and it was a very simple and smooth process. We don't have zero deductible glass option in NJ on Progressive, so I paid $50. Total cost was $750. I filed a claim online with Progressive which takes you immediately to the Safelite appointment page. You book an appointment for a week or so out. They can only replace it at their facility, which for me was much closer than any Tesla SC. They called a few days before the appointment and said the glass was being delivered in a day or two but had to re-schedule the appointment, so we set a date a week later. After setting the date you can easily change it online if you need to. I showed up today and they installed it in about 2.5 hours. I didn't wait for it to be done.

They do say the "dealer" needs to calibrate the cameras, but you can now do that yourself under the service menu and it was completed before I got home.