TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Production delays in Black Multi-Pattern Seats

Discussion in 'Model X: Ordering, Production, Delivery' started by Colby Boles, May 11, 2016.

  1. Colby Boles

    Colby Boles Member

    Joined:
    Dec 29, 2015
    Messages:
    278
    Location:
    San Francisco, CA
    I must have become a squeaky enough wheel over the last 5+ months to my Delivery Specialist about the lack of information about my MX production and delivery status that I had a Delivery Experience Manager reach out to me and give me a phone call a few minutes ago. He had inquired with production about the status of my vehicle and why it had been delayed for so long and had some news to report.

    It turns out that Tesla was unhappy about the quality of the Black Multi-Pattern seats (durability perhaps?), and decided to have them made again (maybe even change suppliers). They are expecting the new seats to come in 10-14 days, after which they will need to be installed, and then the car will need to go through the full QC / inspection / validation process to make sure everything is right. So my guess would be it will be another month or more before the car will be ready for delivery in Fremont. The DEM said that he would update me when the seats arrive as to how long the remaining processes would take as they are in flux right now.

    Hopefully the new seat material is great otherwise I will have wished I opted for leather and had the car months sooner. I'm not crazy about leather seats, but I'm sure I could have gotten used to them :)
     
    • Informative x 3
  2. K-MTG

    K-MTG Sunshade Captain of TMC

    Joined:
    Oct 24, 2015
    Messages:
    2,383
    Location:
    Irvine, CA
    That is surprising as the very few people that took delivery of the Multi-Pattern seats loved it and didn't find any issues. I am still waiting a month since my promised delivery date for my leather seats.
     
  3. umeshunni

    umeshunni Member

    Joined:
    Jan 4, 2016
    Messages:
    383
    Location:
    San Francisco, CA
    I got the same call and the same news.
    I also asked if switching to leather at this point is possible and whether that would get me the car faster - he wasn't sure and said he would escalate to find out.
     
  4. mikevbf

    mikevbf Member

    Joined:
    Feb 11, 2012
    Messages:
    790
    Location:
    vermont
    Hmmm, I am kind of surprised they were not happy with the quality. the material looks to be identical to the BMP seats on the Model S which people seem very happy with long term. I would hope they would stick with at least the same material since it is a known quantity on the S.
     
  5. K-MTG

    K-MTG Sunshade Captain of TMC

    Joined:
    Oct 24, 2015
    Messages:
    2,383
    Location:
    Irvine, CA
    I know it takes a week or so for the order to update so it probably won't make much of a difference (if at all at this point)
     
  6. umeshunni

    umeshunni Member

    Joined:
    Jan 4, 2016
    Messages:
    383
    Location:
    San Francisco, CA
    Yeah - that's what I figured.

    I have a few road trips planned in mid June and early July that I wanted the car for - it would be a disaster to not get it by then and I would prefer to fly rather than drive an ICE for them.
     
  7. Colby Boles

    Colby Boles Member

    Joined:
    Dec 29, 2015
    Messages:
    278
    Location:
    San Francisco, CA
    I have the same question. I had asked back in February if switching to leather and the PUP would speed things up and they weren't sure. Obviously a lot of unexpected things have happened since then, but it seems likely it would have been the right call.
     
  8. umeshunni

    umeshunni Member

    Joined:
    Jan 4, 2016
    Messages:
    383
    Location:
    San Francisco, CA
    Same here :) I would rather have had the car in March than saved a few bucks.
     
  9. Colby Boles

    Colby Boles Member

    Joined:
    Dec 29, 2015
    Messages:
    278
    Location:
    San Francisco, CA
    I've missed several myself already and have another on May 19th. I'm actually driving a Tesla provided ICE rental car right now, but it seems pretty weird after driving a Nissan Leaf since 2011.
     
  10. K-MTG

    K-MTG Sunshade Captain of TMC

    Joined:
    Oct 24, 2015
    Messages:
    2,383
    Location:
    Irvine, CA
    While that could possibly be true, you really don't know. When I upgraded to the 90D + premium package in March, I was told mid-April and now it is late-May. You really don't know when your clocks are set to TST (Tesla-Standard-Time) or EST (Elon's-Standard-Time)
     
  11. Colby Boles

    Colby Boles Member

    Joined:
    Dec 29, 2015
    Messages:
    278
    Location:
    San Francisco, CA
    Yes - I was try to reconcile the fact the some people have taken delivery of BMP seats already. Perhaps they will swap those out down to road a bit depending on customer necessity.
     
  12. MyModelX

    MyModelX Member

    Joined:
    Dec 24, 2014
    Messages:
    8
    Location:
    Fremont, CA
    I had the same issue. Had few trips planned and my X got delayed (getting my car this Friday). My DS was nice enough to give me a loaner MS for my trip (3 days) which turned out even better as I could test autopilot, supercharging before I get my car. I had another trip which I could cancel, otherwise I felt they would have given me the loaner for another week. So let your DS know about your trips.
     
  13. umeshunni

    umeshunni Member

    Joined:
    Jan 4, 2016
    Messages:
    383
    Location:
    San Francisco, CA
    I did. They were out of loaners and they gave me a rental.
     
  14. K-MTG

    K-MTG Sunshade Captain of TMC

    Joined:
    Oct 24, 2015
    Messages:
    2,383
    Location:
    Irvine, CA
    Did you ask for a loner or did they offer it to you? I would surely appreciate a loaner as I got rid of my prior car as I expected my X to be delivered last month
     
  15. carib

    carib Member

    Joined:
    Jan 25, 2016
    Messages:
    15
    Location:
    South Pasadena, CA
    Reading this thread, now I am a little worried that my future X (26xx) is already produced and has been waiting for the new seats. It may mean that the car passed through the production line during its problematic phase and has been sitting somewhere waiting and accumulating rust. A disconcerting thought wrought by a confused mind.
     
  16. MyModelX

    MyModelX Member

    Joined:
    Dec 24, 2014
    Messages:
    8
    Location:
    Fremont, CA
    They offered me a loaner. Didn't know that it was an option.
     
  17. umeshunni

    umeshunni Member

    Joined:
    Jan 4, 2016
    Messages:
    383
    Location:
    San Francisco, CA
    I asked for a loaner (since we sold our car expecting the original delivery date) and it's been 6 weeks since then.
     
  18. AnOutsider

    AnOutsider S532 # XS27

    Joined:
    Apr 3, 2009
    Messages:
    11,923
    Is it possible they switched suppliers mid-production and the new supplier's seats weren't up to snuff?
     
  19. wdolson

    wdolson Active Member

    Joined:
    Jul 24, 2015
    Messages:
    2,505
    Location:
    Clark Co, WA
    It may be the first batch of seats which were manufactured at low volume were fine, but when the supplier tried to step up production, the seat quality dropped. A few people got multi-pattern seats from the first batch, but production of the rest has been hung up because the supplier proved unable to scale up production and maintain quality.
     
  20. umeshunni

    umeshunni Member

    Joined:
    Jan 4, 2016
    Messages:
    383
    Location:
    San Francisco, CA
    I talked to my DEM today and got my order switched to black leather seats - I'll be paying the difference at delivery. He said the production team will start putting the new seats in 'right away'. No delivery dates promised.
     

Share This Page