I've done everything you have told me to do, in fact, the last thing I did was click on the little men which I didn't do before. According to your attachment my car has the same identical screen with two names and two key cards. I use my phone, get out of the car and wait until it locks, then I grab my wife's phone, unlock and enter the vehicle and my name is still there when I press the brake. Same goes the other way around, if I lock the car with my wife's profile, her profile stays when I come in and press on the brake, it won't change. My wife's name and mine do not gray out, the only things that grey out are the key cards. If you get in your car with your phone by yourself, does your wife's profile grays out or both names stay bold. Thanks again for all the information you provided, I'm going to take it to Tesla tomorrow.