Programming trunk height

[Gizmo17]

I recently took my MS to Tesla to have them replace one of the struts supporting it. When I picked up the car, I didn’t notice it wasn’t opening to the full height. I figured easy enough, I opened it, when it stopped (at a height I would surely bump my head, I pushed it up higher, pressed and held the button on the trunk lid for a few seconds waiting to hear a beep. No beep sounds, I let go of the button, when I let go, it beeps a few times, a louder beep that sounds more like an error, not a confirmation. After those beeps, it won’t even close with the button, I have to manually close it. When I open it again, it goes back to the lower height.
Has anyone come across this issue before? I tried calling my local Tesla, I think it forwards me to the Tesla 800 number where I’m in a queue for >1 hour! Love the car, liking the service less and less. Will probably like it even less when my warranty runs out next Feb!

 

[rpo]

Try using the chat on their website. I haven't had a wait for a rep on there at all.

 

[Tim-in-CA]

Try rebooting the car as well … this may help. Chat has disappeared for me on the web site. They don't want you talking to REAL people anymore!

 

[Gizmo17]

Thanks for the tips, I didn't realize they had a chat option. I got someone on chat and they suggested power cycling the car also. I've reboots the dash screens, but I don't think I've ever rebooted the car. It even sounds a bit weird. LOL
Hopefully it'll fix my issue, will try tonight when I get home.

 

[Doanster1]

Had the exact same issue after strut replacement. A Ranger will need to come out and use Toolbox to reset the control module.
I was able to incrementally set a higher opening point, but it’d only work in one/two inch increments. That is, if I tried to set it all the way open, I’d get the three-beep error. If I raised the trunk by two inches and then long-pressed, it’d take it. However, doing that multiple times only yielded a 3/4 max open setting. I’d still get errors going higher than that. Ranger fixed quickly while taking care of another issue.

 

[Gizmo17]

Thanks for the info, I’ll try powering down anyway, but I know not to get my hopes up. I’ve already made an appointment through the app, but I was hoping I would be able to resolve it so I don’t have to rearrange my schedule.

 

[Gizmo17]

Sure enough, powering down didn’t do anything to help the issue. I guess I’ll have to wait for the service appointment. Wish they would’ve fixed this when they replaced the strut. Now I have to rearrange my work schedule so they can fix something that shouldn’t have happened.

 

[Chaserr]

The same thing happened to me after service but it went away after its own the next time i used the trunk. Maybe I rebooted? I was at a store when I noticed and it happened at home, but when I tried again a few days later it was normal.