PSA, big recall for Schneider Electric (includes Square D and QO load centers)

[holeydonut]

Since a lot of people here got new load centers along with your ESS installs, it's worth checking to see if you're affected.

Per the CPSC... The recalled circuit breaker boxes were manufactured between February 2020 and January 2022, with date codes between 200561 and 220233. Unfortunately, I think you need to remove the deadfront off to see the build date code. So if you have an affected load center model from the list below (around the time of the affected recall dates)... you'll want to contact your installer.

I guess for my Homeline HOM2040L225PRB, I have to remove the deadfront just to see the actual model number. This is doubly-annoying for anyone who doesn't jot down their BOM before the install goes in. The thing has the Square D stamp on the front cover even though it's Homeline. Ughs.

List of model #s:

CQO116L100PGRB	QO130M200PRB	QOC30UFWG
CQO116M100PRB	QO140L200PGRB	QOC30UFWGW
CQO116M60PRB	QO140M200PRB	QOC30US
CQO124L125PGRB	QO142L225PGRB	QOC32UF
CQO124M100PRB	QO142M200PRB	QOC32UFW
CQO140L200PGRB	QO142M225PRB	QOC40UF
CQO140M200PRB	QO1816M200PFTRB	QOC40UFW
NQC20FWG	QO816L100PRB	QOC40US
NQC20FWGW	QOC12UF	QOC42UF
NQC30FWG	QOC12US	QOC42UFW
NQC30FWGW	QOC16UF	QOC42US
QO112L125PGRB	QOC16UFW	QOC54UF
QO112L200PGRB	QOC16US	QOC54UFW
QO112M100PRB	QOC20U100F	QOC60UF
QO116L125PGRB	QOC20U100FW	QOCMF30UC
QO116M100PRB	QOC20U100S	QOCMF30UCW
QO120M100PRB	QOC20UFWG	QOCMF42UC
QO120M150PRB	QOC20UFWGW	QOCMF42UCW
QO120M200PRB	QOC24UF	QOCMF54UC
QO124L125PGRB	QOC24UFW	QOCMF54UCW
QO124M100PRB	QOC24US	QOCMF60UC
QO124M125PRB	QOC30U125C	QOCMF60UCW
QO130L200PGRB	QOC30UF
QO130M150PRB	QOC30UFW

Schneider Electric™ Recalls 1.4 Million Electrical Panels Due to Thermal Burn and Fire Hazards

Schneider Electric is directly contacting all known retailers, distributors, homeowners, and any other individuals that purchased or installed the recalled product. All purchasers and installers should immediately contact Schneider Electric to arrange to have the recalled load centers inspected...

www.cpsc.gov

I'm still waiting for a recall of 200A blade disconnects. Odds are, I will be the only person affected on TMC.

 

[BGbreeder]

@holeydonut Thanks for the PSA!

FWIW: there is a slightly different list of affected panels on the Schneider Electric website;

Product Safety Alert: QO™ Plug-on-Neutral Load Centers

Product safety alert and information for QO™ Plug-on-Neutral Load Centers.

www.se.com

and yet a different list here;

https://download.schneider-electric.com/files?p_Doc_Ref=PRB-236759-Notice

 

[jboy210]

Does anyone know if Tesla uses any of these boxes as part of their solar installs?

Update

All my boxes for my powerwall install were Eaton, except the Tesla stickered TEG box.

 

[jgleigh]

I guess for my Homeline HOM2040L225PRB, I have to remove the deadfront just to see the actual model number.

The HOM and QO are different panels that use different style breakers. The HOM panels have old-style neutral bars and the QO panels use plug-on neutral breakers.

My two panels are HOM.

 

[jjrandorin]

(Moderator note)

This is the type of thread that likely wont generate a ton of responses, yet contains pertinent information that may be of interest to many people. Making this thread a sticky so it doesnt get lost. Thanks @holeydonut for sharing the information.

 

[dareed1]

The link given by BGbreeder (a PDF file) has very detailed instructions. It is only necessary to remove the deadfront if the panel type is QO and the date code is in range and the plant is 15. See pages 25 or 26 to find how to tell if the panel type is QO without removing the deadfront.

The label inside the hinged cover on my panel shows that it is in the date code range and made in plant 15, but is labeled as Homeline Load Center rather than QO Load Center. Being a bit obsessive I did remove the deadfront to find the interior label (see page 27). The label is near the top of the black plastic structure in my case. That label shows the exact model number, which in my case begins HOM.

 

[h2ofun]

The link given by BGbreeder (a PDF file) has very detailed instructions. It is only necessary to remove the deadfront if the panel type is QO and the date code is in range and the plant is 15. See pages 25 or 26 to find how to tell if the panel type is QO without removing the deadfront.

The label inside the hinged cover on my panel shows that it is in the date code range and made in plant 15, but is labeled as Homeline Load Center rather than QO Load Center. Being a bit obsessive I did remove the deadfront to find the interior label (see page 27). The label is near the top of the black plastic structure in my case. That label shows the exact model number, which in my case begins HOM.

Mine are all HOM also.

 

[slcasner]

The HOM and QO are different panels that use different style breakers. The HOM panels have old-style neutral bars and the QO panels use plug-on neutral breakers.

The HOM breakers are 1" thick while the QO breakers are 3/4" thick. But at least some HOM panel models also support plug-on neutral breakers. The panel Tesla installed for me does, for example.

 

[jgleigh]

The HOM breakers are 1" thick while the QO breakers are 3/4" thick. But at least some HOM panel models also support plug-on neutral breakers. The panel Tesla installed for me does, for example.

Yeah, I just realized I wasn't 100% correct in my original post. Both panel types do support plug-on-neutral breakers, if so configured. Both of my panels are the older style with neutral bars.

 

[SMAlset]

We were originally scheduled for Eaton load centers but ended up with Square D. Appreciate the heads up. Definitely installed in the timeframe mentioned. Just checked our Engineering Diagrams and 2 Square D load centers (HOM), both with HOM breakers.

 

[Jedi2155]

I just checked my recently installed (4/29/22) and they gave me an outdoor Homeline subpanel and not the QO (which is a higher end sub-panel). I had my builder put a sub-panel as well and it was a Homeline as well.

 

[Jones1]

I called Shcindler. Was on hold for 1hr. No one answered. I see my panel on one website but it’s not listed as a recall panel on Schindler’s website. Is anyone else noticing the list are different? CPSC Vs Schindler’s website?

 

[holeydonut]

I called Shcindler. Was on hold for 1hr. No one answered. I see my panel on one website but it’s not listed as a recall panel on Schindler’s website. Is anyone else noticing the list are different? CPSC Vs Schindler’s website?

Yeah, @BGbreeder noticed Schneider's own list didn't match the list I copied from the CPSC's link. You should rely on this link instead.

https://download.schneider-electric.com/files?p_Doc_Ref=PRB-236759-Notice

 

[BGbreeder]

And to make it worse Schneider has two different lists themselves.

 

[ROB_310]

Just upgraded the panel last year. Phew...its a Siemens.

Thanks for the heads up.

 

[Jones1]

Yeah, @BGbreeder noticed Schneider's own list didn't match the list I copied from the CPSC's link. You should rely on this link instead.

https://download.schneider-electric.com/files?p_Doc_Ref=PRB-236759-Notice

Thanks man. That’s the one that I didn’t see my panel on. So I made the call. I couldn’t hold on that long. I was at work.

And to make it worse Schneider has two different lists themselves.

 

[holeydonut]

I just think it's funny Schneider advertises the QO line as the higher-end line. But of course that means contractors are all using Homeline. Why would an installer erode their own margins by using a high end item that no homeowner can tell the difference? I guess QO is mostly for commercial installs?

 

[Jones1]

I just think it's funny Schneider advertises the QO line as the higher-end line. But of course that means contractors are all using Homeline. Why would an installer erode their own margins by using a high end item that no homeowner can tell the difference? I guess QO is mostly for commercial installs?

It’s Schindler. If you are in the industry. You know the brand name well. . I’m in the industry. That’s how they roll.

 

[holeydonut]

It’s Schindler. If you are in the industry. You know the brand name well. . I’m in the industry. That’s how they roll.

Huh? I can't tell if this is a Schindler's List joke or something that is going over my head lol.

 

[Jones1]

It’s

Huh? I can't tell if this is a Schindler's List joke or something that is going over my head lol.

It’s a Schindler Elevator joke.