I thought I would recount a happy service story as typically people (including me) post more often when they are unhappy with something.
Buena Park Service Plus
6692 Auto Center Drive Buena Park, CA 90621
TLDR: They under-promised and over-delivered and left me a very happy customer.
Made an appointment to get my Model 3 LR serviced at Buena Park to fix a few minor things that were nagging me:
1. Shifter stalk plastic piece was rising (coming unglued)
2. Front passenger window was not going down all the way (even doing the reset by holding down the window button)
3. Driver's side rear interior panel was getting a wave near where it met the window
I scheduled the appointment over the phone and knew that I was forgetting a few things but the customer service person told me that I could add that to the service when I got there if I remembered.
I took the car in on Sunday morning (even though website says they are not open for service on Sunday) for my appointment.
Service Advisor told me I couldn't add things now as they ordered parts based on my requests and it was likely they may not be able fix what I add due to parts not being there. Very understandable and forward thinking.
They were very courteous and provided a loaner Model S 75D. Told me it would take a few days and said that they had ordered the exterior trim instead of the interior for my third issue so if they did not have the part, they would schedule a mobile service.
Drove home in the S (and decided fairly quickly that I had made the right decision in buying a 3 over the S for our needs).
Got a call Monday morning from mobile service to schedule the fix for the third issue - I informed them that the car was still at Buena Park. They told me they still needed to order the part but wanted to coordinate with my schedule. Again very proactive. They will schedule a fix date when the part arrives. I found it amusing that mobile service called me before the other service was concluded.
Got a call and text late morning that my 3 was ready for pickup - about 24 hours after I dropped it off!
I picked up the car mid afternoon. They had replaced the steering column (wow - just for a plastic piece that was coming unglued - they wanted to make sure I wouldn't have another issue down the road), they updated software/firmware and recalibrated the regulator for the window, and had tried to replace the interior panel but the new part was damaged so they put mine back in and had scheduled the mobile service to call me (explains the early morning call).
Luis was my advisor and he kept me informed the entire time. I drove home with my beloved 3 a very happy customer.
Kudos to the Buena Park Service folks.
Buena Park Service Plus
6692 Auto Center Drive Buena Park, CA 90621
TLDR: They under-promised and over-delivered and left me a very happy customer.
Made an appointment to get my Model 3 LR serviced at Buena Park to fix a few minor things that were nagging me:
1. Shifter stalk plastic piece was rising (coming unglued)
2. Front passenger window was not going down all the way (even doing the reset by holding down the window button)
3. Driver's side rear interior panel was getting a wave near where it met the window
I scheduled the appointment over the phone and knew that I was forgetting a few things but the customer service person told me that I could add that to the service when I got there if I remembered.
I took the car in on Sunday morning (even though website says they are not open for service on Sunday) for my appointment.
Service Advisor told me I couldn't add things now as they ordered parts based on my requests and it was likely they may not be able fix what I add due to parts not being there. Very understandable and forward thinking.
They were very courteous and provided a loaner Model S 75D. Told me it would take a few days and said that they had ordered the exterior trim instead of the interior for my third issue so if they did not have the part, they would schedule a mobile service.
Drove home in the S (and decided fairly quickly that I had made the right decision in buying a 3 over the S for our needs).
Got a call Monday morning from mobile service to schedule the fix for the third issue - I informed them that the car was still at Buena Park. They told me they still needed to order the part but wanted to coordinate with my schedule. Again very proactive. They will schedule a fix date when the part arrives. I found it amusing that mobile service called me before the other service was concluded.
Got a call and text late morning that my 3 was ready for pickup - about 24 hours after I dropped it off!
I picked up the car mid afternoon. They had replaced the steering column (wow - just for a plastic piece that was coming unglued - they wanted to make sure I wouldn't have another issue down the road), they updated software/firmware and recalibrated the regulator for the window, and had tried to replace the interior panel but the new part was damaged so they put mine back in and had scheduled the mobile service to call me (explains the early morning call).
Luis was my advisor and he kept me informed the entire time. I drove home with my beloved 3 a very happy customer.
Kudos to the Buena Park Service folks.
