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[PSA] Do not tilt your front seats fully forward...

Godsense

Member
Mar 5, 2020
352
181
UK
Thanks for posting to make us aware.

Hopefully haven't done it on mine as had the seat right up last week whilst cleaning. Did spot it had hit the top but didn't think much of it. Was suprised it went so high
 
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Durzel

Active Member
Jul 17, 2019
3,274
2,267
Bath, UK
Spoke to Tesla this morning.

Not covered under warranty. Not totally surprised by that, but a lady on the UK Facebook group got MK service centre to replace hers for free, doing the same thing, after she demoed the car doing it.

Don't remember the exact price but it's in the region of £100+VAT. :(
 
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JimboM

Member
Feb 25, 2020
63
23
South West
Spoke to Tesla this morning.

Not covered under warranty. Not totally surprised by that, but a lady on the UK Facebook group got MK service centre to replace hers for free, doing the same thing, after she demoed the car doing it.

Don't remember the exact price but it's in the region of £100+VAT. :(

@Durzel so are they do yours foc?
 

Durzel

Active Member
Jul 17, 2019
3,274
2,267
Bath, UK
@Durzel so are they do yours foc?
No. Guy on the phone told me that as it was my mistake that it wasn't covered.

The lady on Facebook said that she was told the same initially, but when she demoed the car doing it to her local service centre she managed to convince them to do it FOC.

I get the sense the response will be SC dependant, and which way the wind is blowing.

I plan to have a moan at the ranger when he/she turns up tomorrow, to see if I get any goodwill then, but not holding out much hope. Anecdotal reports elsewhere suggest other people have struggled to get Tesla to goodwill it.
 
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s88ats

Member
Jul 12, 2020
386
193
London
Spoke to Tesla this morning.

Not covered under warranty. Not totally surprised by that, but a lady on the UK Facebook group got MK service centre to replace hers for free, doing the same thing, after she demoed the car doing it.

Don't remember the exact price but it's in the region of £100+VAT. :(
Could it be worthwhile for the rest of us to try to escalate it? It's defo a design flaw and shouldn't be up for discussion/ discretion for it to be remedied
 

Durzel

Active Member
Jul 17, 2019
3,274
2,267
Bath, UK
Could it be worthwhile for the rest of us to try to escalate it? It's defo a design flaw and shouldn't be up for discussion/ discretion for it to be remedied
*shrug*

Don't know who you would escalate it to? Tesla is a bit impenetrable when it comes to this stuff.

I didn't know it was a thing until it was pointed out to be by @Medved_77, and after that I did some digging and found various posts all over the place about it. if it hasn't been fixed in software in the last 2 years at least, then I don't think it's ever likely to be fixed.
 
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JimboM

Member
Feb 25, 2020
63
23
South West
Just realised what the plastic film that covers so many bits of the car on delivery is for. Mistakenly I had assumed it was just a lack of pdi and preparation.

I was wrong it is actually a very sophisticated lamination system, so glad I left mine in place ;)
 

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s88ats

Member
Jul 12, 2020
386
193
London
*shrug*

Don't know who you would escalate it to? Tesla is a bit impenetratable when it comes to this stuff.

I didn't know it was a thing until it was pointed out to be by @Medved_77, and after that I did some digging and found various posts all over the place about it. if it hasn't been fixed in software in the last 2 years at least, then I don't think it's ever likely to be fixed.
Good question, I would assume SC manager or an escalation process for Tesla? I haven't needed to go down that route yet (thankfully), maybe someone who has could chime in.

If the demo at the SC worked for someone else, perhaps that could for you and others as well?
 

s88ats

Member
Jul 12, 2020
386
193
London
Just realised what the plastic film that covers so many bits of the car on delivery is for. Mistakenly I had assumed it was just a lack of pdi and preparation.

I was wrong it is actually a very sophisticated lamination system, so glad I left mine in place ;)
A silver lining I suppose :confused:

edited to say: my wife took mine off the minute she sat in the car
 

Adopado

Active Member
Aug 19, 2019
3,817
2,916
Scotland
I didn't know it was a thing until it was pointed out to be by @Medved_77, and after that I did some digging and found various posts all over the place about it. if it hasn't been fixed in software in the last 2 years at least, then I don't think it's ever likely to be fixed.

I'm not sure why it needs a clever software solution. There surely should be a mechanical limit to how far forward the seat/seat back can travel so as not to make contact with the visor. You can't open a car door beyond it's design limit because it has a linkage that prevents it.
 
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Durzel

Active Member
Jul 17, 2019
3,274
2,267
Bath, UK
£117.40 later and I have a replacement drivers side visor.

I did speak to the senior service tech again yesterday but didn't get anywhere arguing that the car shouldn't let you do it. To be brutally honest I didn't hammer the point home because at the end of the day I did break it myself.

Also the mobile guy who came today replaced both my rear taillights even though only one of them was showing condensation at the time (I had photos of droplets in the other one) so I can't complain too much. He said that the replacement ones are an improved design, and that he hasn't had to replace any of the replacements again, for what it's worth.
 
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mpandrew

Member
Sep 23, 2019
226
215
Somerset, UK
Also the mobile guy who came today replaced both my rear taillights even though only one of them was showing condensation at the time (I had photos of droplets in the other one) so I can't complain too much. He said that the replacement ones are an improved design, and that he hasn't had to replace any of the replacements again, for what it's worth.
Out of interest, are the replacements noticeably different - in particular do they not have ruddy great big holes in them? I've never seen this on any other car, they have been sealed units or at least that's what I thought, am I wrong?
 

Adopado

Active Member
Aug 19, 2019
3,817
2,916
Scotland
Out of interest, are the replacements noticeably different - in particular do they not have ruddy great big holes in them? I've never seen this on any other car, they have been sealed units or at least that's what I thought, am I wrong?

Try Google ... it's been an issue on a number of different makes for quite a few years ... mind you, that means Tesla has even less of an excuse! This is one of the aspects that definitely isn't rocket science.
 

Durzel

Active Member
Jul 17, 2019
3,274
2,267
Bath, UK
Out of interest, are the replacements noticeably different - in particular do they not have ruddy great big holes in them? I've never seen this on any other car, they have been sealed units or at least that's what I thought, am I wrong?
What holes do you mean? I don't recall there being any holes in the units?
 

Durzel

Active Member
Jul 17, 2019
3,274
2,267
Bath, UK
Haha I know what you mean now. Yeah, those circles - not sure what they are. Maybe injection moulding markers or something?

I thought they were vent holes at first too, so don’t feel too bad. :)
 

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