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PSA: Don’t log out of the Tesla App, or Phone-As-Key wont work for 3

Discussion in 'Model 3' started by jomo25, Apr 21, 2018.

  1. jomo25

    jomo25 Active Member

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    There’s a Tesla-app-wide issue right now. Can’t access the app controls, status, etc...
    App / API outage? (2018-04-21)
    App Connection down?

    If you have a 3, leave the app on the 3, and DON’T logout of the Tesla app until the current app issue is fixed.

    Else, you will definitely not be able to use the phone to open and start the car. Will have to use the card.

    I didnt know it was system-wide. So I tried logging out and back into the app. And it wont let me back in. So i cant use the phone as key.

    But prior to logging out, it was still working to open and start the 3 because of the local BT connection. My wife’s phone still works since she didnt log out, even though she still cant access any of the controls via the app (like pre-cool, charge status, etc.)
     
    • Informative x 5
  2. DrLegoHair

    DrLegoHair Member

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    I’m not going to try logging out but I can switch back and forth between our X and 3 without it disabling the phone key.
     
  3. FlyF4

    FlyF4 Son of a MX

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    Uh. Even if you stay in the app, you won't be in it for long. App still has to go through the server to connect to the car. :(
     
  4. drawfour

    drawfour Member

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    Why? It connects over Bluetooth.
     
  5. FlyF4

    FlyF4 Son of a MX

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    right, I missed the m3 message. Thought it was about sx. I was focusing on the comment about the X. ok for 3 as you say. tnx
     
    • Like x 1
  6. WileyTheMan

    WileyTheMan Peanut Gallery Member

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    Took delivery today and was wondering why the app wasn’t working. :).
     
  7. jomo25

    jomo25 Active Member

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    That’s not correct when it comes to the phone-as-key functionality.

    Edit: saw your later post
     
  8. Cosmacelf

    Cosmacelf Well-Known Member

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    Yeah I got caught by this system wide issue today. I have an X and I left the house for a short errand without my key (it was sitting in the garage), realized I didn’t have my key but thought, eh, that’s ok, I can always unlock and start the car with the app.

    Ugh. I had to call my daughter to swing by with my key when I realized the Tesla network was down. I’m never going to live that one down...
     
  9. jomo25

    jomo25 Active Member

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    Looks like the system is back up. I was just able to log in.
     
    • Informative x 1
  10. PoitNarf

    PoitNarf My dog's breath smells like dog food

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    Still down for me...
     
  11. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

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    Still down.. Just be sure to carry your M3 card
     
  12. gtmotor

    gtmotor Member

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    Me too last night... This morning it is down again with a different error.
     
  13. Austindude

    Austindude Member

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    I was hopeful reading the earlier post that the system was back up but it is not, as yet, for me.
     
  14. Msjulie

    Msjulie Active Member

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    Yep down for me as well, pretty much 24hours of being unable to 'reach' my car via the app
     
  15. FlyF4

    FlyF4 Son of a MX

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    And just to think, it wasn't that long ago that we were all happy not being about to communicate with our cars and willing to actually walk outside and look at it. :D Probably part of the reason for my extra 10 pounds in the last year!
     
    • Funny x 2
    • Like x 1
  16. seattlite2004

    seattlite2004 Active Member

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    So....Phone as a Key will not work if the app can't connect back to Tesla?
     
  17. jelloslug

    jelloslug Active Member

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    No. If you log out of the app you cannot log back in. If you can't log in then you can't use the phone as a key.
     
  18. FlyF4

    FlyF4 Son of a MX

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    Uh Oh. That is a bummer. I don't have a 3, yet thought you could open the car via BlueTooth connection.
     
  19. jelloslug

    jelloslug Active Member

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    Yes, it a Bluetooth connection. If you stay logged in even though the servers are down, the phone as a key will still work.
     
    • Helpful x 2
  20. seattlite2004

    seattlite2004 Active Member

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    If you close the app....your logged out...right?

    Seems like I'd want to keep the keycard on me to guarantee I'll be able to get in and work my car....wow...this is very enlightening.
     

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