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PSA trade in value at Carmax

Discussion in 'Model Y' started by heyou, Feb 27, 2021.

  1. heyou

    heyou Member

    Joined:
    Jul 14, 2018
    Messages:
    22
    Location:
    Livermore
    Just wanted to put this info out there. Today we sold our 2020 Model Y performance. We took delivery 3/26/20 and put about 8k miles on it. We also have 1 accident on file due to a car backing into us in a drive thru.

    The trade in quotes we got from various places are as follows:
    Tesla 45k
    Bmw dealer 45k
    Vroom 48500
    Carmax 54k

    I'm pretty sure carmax is using kbb which has really inflated numbers for the model y. They said we could private sell the car for 64k... which makes no sense since you can order the car new from tesla for 61k before rebates from CA, electric provides, etc.
     
    • Informative x 2
  2. jcanoe

    jcanoe Active Member

    Joined:
    Oct 2, 2020
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    Location:
    Maryland
    This confirms my experience with selling my recent model vehicles (2011 Ford Fusion, 2017 Chevy Volt) to CarMax. CarMax pays good prices for low mileage recent model vehicles, especially if the vehicles have all of the popular factory options.
     
  3. Kuzco

    Kuzco Member

    Joined:
    Feb 2, 2021
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    40
    Location:
    USA
    Anyone have experience selling to Carvana? They’ve been the most competitive for our non-Tesla trades
     
  4. Clark_Kent

    Clark_Kent Member

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    Jun 23, 2020
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    Location:
    Atlanta, GA
    Thanks for sharing. How was your vehicle optioned and what was the original MSRP?
     
  5. TinkyWinks

    TinkyWinks Member

    Joined:
    Nov 27, 2020
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    Location:
    Bay Area
    Curious about this as well. I got an extra $3k selling my F30 335i through carvana vs carmax.
     
    • Like x 1
  6. El joe

    El joe Member

    Joined:
    Jan 29, 2019
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    213
    Location:
    Bay Area, CA
    Sold my Bolt and bought my Model 3 from Carvana. I’ve sold them two other cars and loved the experience. When I’ve gotten quotes from them, they’re the highest or right up there with all of the others.

    Recently, for fun, got a quote on my 2018 M3 LR AWD w/EAP and 34k miles. Both Carvana and Tesla offered me right around $33k.
     
  7. heyou

    heyou Member

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    Jul 14, 2018
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    Location:
    Livermore
    White performance model y no other options.

    Msrp of 61k

    Cavana never got back to me with a quote after waiting 5 days and calling them.
     
    • Informative x 1
    • Like x 1
  8. Kelmn07

    Kelmn07 Member

    Joined:
    May 7, 2018
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    Location:
    New Hampshire
    This doesn’t sound right? There is no call back. The offer is immediately displayed on the screen and if you want to accept you do so and create a log in. I’ve never had an issue calling them about the offer I accepted or talking to them through live chat.
     
    • Like x 2
    • Informative x 1
  9. TinkyWinks

    TinkyWinks Member

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    Nov 27, 2020
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    Bay Area
    I’ve always received an instant offer from carvana as well. Although I’m not sure if it is different for newer model cars.
     
    • Like x 1
  10. Clark_Kent

    Clark_Kent Member

    Joined:
    Jun 23, 2020
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    Location:
    Atlanta, GA
    It can be. If a car is new and there isn't sufficient data readily available on resales, you will receive a message that states someone will be contacting you. This happened to me last year.
     
    • Informative x 1
    • Like x 1
  11. AZMurph

    AZMurph Member

    Joined:
    Mar 21, 2019
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    42
    Location:
    USA
    I have a Y in order and am trading in my 18 MX. Carvana quoted me $2,500 less than Tesla. But it took me several days and a few calls to get a quote. The online quote had a “looks like you stumped us” message with instructions to call in. I was going to then check CarMax but they would have had to beat Tesla by 15% to make up for the sales tax benefit of trading in the car. Given that and the fact that you have to bring your car to CarMax and the quote is good for 7 days, I got lazy and am just going with the trade for convenience. CarMax might have beaten them after the sales tax impact but not by much.
     
  12. wraithfive

    wraithfive Member

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    Oct 29, 2020
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    Location:
    TN
    I thought carmax stopped buying and selling Tesla's a few years ago due to the quality issues?
     
  13. FoxSTL2HOU

    FoxSTL2HOU Member

    Joined:
    Nov 12, 2018
    Messages:
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    Location:
    HOU
    Quote as many places as you can. I quoted our Model S back in December, and Tesla was high offer, followed by Vroom, Carvana and CarMax in dead last, $5000 spread.
     
  14. Mike_TV

    Mike_TV Member

    Joined:
    Apr 29, 2020
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    Location:
    Chicagoland
    Good info to see. I suspect we'll see more people selling now that the Model Y has been out for more than a year now.
     
  15. mac9899

    mac9899 Member

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    Location:
    Florida
    Can confirm Vroom was my lowest, Carvana was meh, CarMax FTW!
     
  16. acarney

    acarney Active Member

    Joined:
    Jul 9, 2019
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    Location:
    Richland, WA
    This is very hit or miss based on market and location. CarMax was a huge pain in the ass (and rude) for me. I called ahead of time asking if they could give me a ballpark estimate since I'm 150 miles away from the CarMax location, I also asked about COVID issues and if I had to go in person for an estimate (this was August time frame). The lady insisted that they only do in person estimates and I HAD to have someone walk around the car with me. She also assured me that they are very close to KBB amounts and if I looked it up on my own I was know basically what they would offer.

    I trek up the 150 miles during the great PNW fire season with smoke all over the place and low visibility, as soon as I get to CarMax I'm told to please go back to my car and wait and TAKE PICTURES OF THE CAR AND SUBMIT THEM VIA EMAIL. It would be a non-contact appraisal due to COVID. I WAS LIVID that I drove 150 miles to snap some pictures of the car in the parking lot and email them to CarMax when I called 12 hours earlier and was told I HAD to be there in person.

    CarMax came back and said my whole front end needed painted on my 2019 SR+ with 7,000 miles (and paint protection film). I emailed back and said I disagreed because they were bug splatters from driving 150 miles to get an estimate and they said it still looked bad enough that they would repaint. Well I stormed back in and dragged out a rep to look at the car in person who finally came out but said "repainting the vehicle doesn't really affect your estimate all that much,", he glanced at it and said "ya, looks like it needs painted... I was floored and told him to get closer or put glasses on because they were bugs!" he finally steps about 2 feet away from the car and goes "oh ya, those are just bugs, they'll wash right off!" but then assures me the estimate would remain the same and there wasn't any reason to resubmit it because "painting doesn't change the price we'll offer."

    I think they offered me like $28,000 for a 1 year old Model 3 SR+ with 7,000 miles on it. Vroom offered $35,500 sight unseen and Carvana offered $38,900 but I would have to drop the car off in San Fran. I was furious with CarMax and drove back home after 15 minutes of being in their parking lot taking pictures of the car and fighting with their sales guy that bugs didn't mean the front end needed repainted.

    I got MASSIVE "used car" vibes from the place. It reminded me EVERYTHING I hate about the car buying process and how much more I love the Tesla process of click, email back and forth a bit, and buy.

    Vroom was rather slow (two weeks start to finish) and required a couple calls and emails from me to poke and prod to get documents emailed out faster, but it was 1,000% better experience and didn't make me feel sick and dirty from the sleazy used car sales man tactics and atmosphere.

    Again, likely market specific and probably time specific, but do NOT just go there and hand the car over before you get a couple other quotes, and frankly, I would make them my last resort not my first.
     
    • Informative x 1
  17. 73Bruin

    73Bruin Member

    Joined:
    Nov 7, 2020
    Messages:
    52
    Location:
    Torrance, CA
    My experience selling a 2010 Honda Civic was that Carvana offered the best price (above KBB) and CarMax. They even came up and picked up the car.
     
  18. dnatand

    dnatand New Member

    Joined:
    Monday
    Messages:
    1
    Location:
    USA
    Sold my 2019 model 3 to Carvana recently which quotes 7K higher than Tesla.
     
  19. vickh

    vickh Active Member

    Joined:
    Dec 16, 2018
    Messages:
    3,055
    Location:
    az
    Might be state dep. since I didn't get anything https://www.carmax.com/sell-my-car for My 3, but a good offer for a 11 Sonata
     
  20. oxtox

    oxtox Member

    Joined:
    Jun 21, 2020
    Messages:
    16
    Location:
    Willow Grove, PA
    FWIW, My carmax experience was groundbreaking for me. They gave me the most for my trade in (significantly more than Tesla). Super quick and painless. One appointment to look at the car (20 minutes) and one for paperwork/check...in and out with check in hand in 30 minutes. They gave me the impression that all they care about is making anything, no matter how small, back over what they paid. They can take a low profit because of the volume they do? Anyhoo, I'd go there with the MY if I ever get rid of it.
     
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