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PSEG and change to RLM time of use Billing

Discussion in 'Mid-Atlantic' started by YauKwan, Sep 28, 2017.

  1. YauKwan

    YauKwan Member

    Nov 14, 2016
    New Jersey
    Im posting my adventures with getting PSEG to change my standard residential billing(RS) to Time of Use billing(RLM) and hoping some of my experience and some of my contacts will be useful for someone looking to do the same thing in North Jersey PSEG area.

    So i've reach out more than a month ago asking PSEG about their time of use billing rate and seeing if it would save me money.

    the breakdown for RLM
    Monthly charge is $13.98
    your peak energy charge is $0.27 per kwh (7:00am to 9:00pm regular and 8:00am to 10:00pm during daylight savings monday through friday)
    your off-peak is $0.09 per kwh (all other times that are not peak.)

    The breakdown for RM
    Monthly charge is $2.98
    0-600kwh is $0 .18
    Greater thatn 600kwh is $.195

    For the most part, if you are working during the day and planning on charging your car at night you will save money. So i scheduled an appointment to get my meter swapped out and start on the RLM billing rate. The next appointment they have is for A MONTH later. Ok, i schedule it.

    A month later, took a day off and waited the WHOLE day for PSEG to come and setup the new meter. No one shows up. I call them the next day to find out whats going on. Apparently my appointment was cancelled as a duplicate appointment. Eh.. i dig further, as i didnt have a duplicate appointment and super mad i wasted a month and a day.

    The customer service people at PSEG failed to setup the appointment correctly. Only a manager is able to authorize a change to RLM time of use service. In addition you have to ask for a specific thing. Then you need to confirm with the meter people that the appointment is correct.

    So the steps to avoid frustration is.

    1. call customer service 1800-436-7734 press 0 twice to get to customer service.
    2. ASK FOR A MANAGER right away. Front end CS is useless
    3. Request for a change to RLM billing from your regular billing.
    4. Have the manager confirm he checked the box for "Rate Change Order"
    5. Ask for the number for your local meter people. IF he is unwilling to give it to you, i have one you can PM me for it, but it may be area specific.
    6. call the Meter people and make sure the appointment is correct for a RLM meter change out.
    7. If its wrong, the manager has the ability to conference in the meter people. Dont let them off the hook unless its all confirmed.
    8. Wait wait wait.

    Eventually, after calling back and forth between Customer service and the Meter people, i got the appointment scheduled. They came and installed the meter without me actually being there. Finally on RLM billing. Going to make sure its automatically reflected in my account this month.

    Make what an ordeal. Hope my experience helps others in my area.

    if this post helps you save time and/or frustration, feel free to PM me for a referral link for your new Tesla!

    • Informative x 1
  2. jaguar36

    jaguar36 Active Member

    Apr 10, 2014
    It certainly depends on how much you drive vs how much you use for everything else, but the time of use billing for me would be significantly more expensive.
  3. bart513

    bart513 Active Member

    Feb 27, 2013
    East Hampton
    How does it fare with the use of the other electrical appliances that people use during the day? Also does anyone know about installing a PW2 in NJ and any incentives?

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